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Rallye Acura - Service Center

Roslyn, NY

4.8
2,087 Reviews
Call Service Center (516) 344-8585

2,087 Reviews of Rallye Acura - Service Center

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June 16, 2022

I will never go back to that dealership they are liars and unprofessional starting from the GM Stephanie to the service manager Charlie. Back business for Acura. They lied about many things that got damag More

by AIDORTIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chad Tammaro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keeyoung Moon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manager Charley, Kenny Persaud
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Jun 16, 2022 -

AIDORTIZ responded

Once again, you lied my car was scratched at the dealer and then when you “fixed it” is when the grill came back melted and your staff said that it had melted with the sun. Thats a joke my car id not under direct sun and i actually have 2 other acura car with the same grill and they are parked in the sun, but their grill isnt melted. And you did not rectify the damage- I had to bring it to Acura in Valley Stream where they were more than willing to help. The manager Norman is amazing and very professional.

Jun 16, 2022 -

Rallye Acura responded

Miss AIDORTIZ, Our goal at Rallye Acura is to ensure that our clients receive top notch service and transparency. With that said in relevance to your vehicle getting damaged while in our care, we did watch all the videos and sent them to you. The videos clearly showed that your vehicle arrived with some paint imperfections and a melted grill. Rallye Acura honored your complaint by fixing the paint regardless of where it came from in good faith. In addition, the grill was damaged due to basic environmental factors and we offered to fix that as well. Unfortunately our efforts to further assist you with these concerns have been hindered by your unfair treatment towards our entire staff. Wishing only the best and stay safe.

June 15, 2022

The service was so good and iam so happy and satisfied cuz the team workers have good personality and kindest I love it and I will recommend Rallye acura to everyone More

by rosamacdermoth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Filardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Me will
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Jun 15, 2022 -

Rallye Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Charles Ludeman (SVC MGR) 516-625-7777

June 10, 2022

Very good, quick in service, has best deals every day, and very professionally service everyday. Always bring back customers again and of what they need. More

by ZROOWALA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Tammaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keeyoung Moon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Filardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stefanie Horn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Enza Comito, Kenny Persaud, Devin Budhram
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Jun 10, 2022 -

Rallye Acura responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Charles Ludeman (SVC MGR) 516-625-7777

June 10, 2022

Prompt courteous service with comfortable waiting area and knowledgeable service writer. liked the free car wash More

by PRPEARL30
Recommend Dealer
Yes
Employees Worked With
Joe Filardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2022 -

Rallye Acura responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Rallye Acura. Please don't hesitate to reach out if you need anything else. Charles Ludeman (SVC MGR) 516-625-7777

June 08, 2022

Needed a last min oil change before a lone road trip. Called and get a same day appointment time. Service was quick and fast. Customer service was very friendly and explain all the services that was done More

by chi chow
Recommend Dealer
Yes
Employees Worked With
Keeyoung Moon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Park
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2022 -

Rallye Acura responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rallye Acura. Charles Ludeman (SVC MGR) 516-625-7777

June 07, 2022

I’m always confident when I bring my vehicle to Rallye that I will be treated with care and professionalism More

by LG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Tammaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Enza Comito
Report | Print
Jun 07, 2022 -

Rallye Acura responded

Thank you for choosing Rallye Acura. We appreciate your business and look forward to having you as one of our valued customers for many more years to come! Charles Ludeman (SVC MGR) 516-625-7777

June 06, 2022

Rallye Acura always takes great care of my car and gets my service done quickly. More

by SPLINTER004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Persaud
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Jun 07, 2022 -

Rallye Acura responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Charles Ludeman (SVC MGR) 516-625-7777

June 05, 2022

Staff was courteous and friendly. Service of my vehicle was explained and prompt. Very comfortable and clean service department. More

by fredtownsend1220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Persaud
Report | Print
Jun 06, 2022 -

Rallye Acura responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback. We look forward to having you as one of our valued customers for years to come, Fred. Charles Ludeman (SVC MGR) 516-625-7777

June 01, 2022

Chad and the whole staff always very helpful and friendly. Good at explaining what needs to be fixed to keep car in safe working order. More

by KNOWLESJAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Tammaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2022 -

Rallye Acura responded

Thank you for taking the time to share your thoughts on working with Chad and our team. We're glad to hear we delivered such a great experience! Charles Ludeman (SVC MGR) 516-625-7777

May 26, 2022

Excellent and quick, efficient service. Comfortable waiting area along with readily available appointments plus they offered me a complimentary car wash at a facility near my home.. More

by AgoldIe711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keeyoung Moon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Enza Comito
Report | Print
May 26, 2022 -

Rallye Acura responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rallye Acura! Charles Ludeman (SVC MGR) 516-625-7777

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