Rallye BMW

I brought my car in for recall and check engine light. They ruined my car. While fixing one issue the technician caused another issue which caused my car not to function properly. Then they also dropped t They ruined my car. While fixing one issue the technician caused another issue which caused my car not to function properly. Then they also dropped the gate on my car damaging the front. Anthony texted me at 4pm the time he told me my car would ready and asked to call him. He was not apologetic at all. His response was “things happen.” I now am continuing has new engine problems and I’ve called the service manger multiple times and no phone call back. I will never buy a BMW again because of the poor service we continually receive. I have a Mercedes from Rallye and their service is amazing. Very attentive. They call you not text when issues arise. They keep you in the loop. I had to reach out to Anthony that whole week to get a status on my car. Very very disappointed in Rallye BMW. More

I would not recommend this dealership for any service. All I needed was a simple oil change. I left my car there for 6 hrs and when I reached out for an update, they told me they needed to keep it overnig All I needed was a simple oil change. I left my car there for 6 hrs and when I reached out for an update, they told me they needed to keep it overnight. For an oil change. No apologies or anything when I picked up the car. No updates until I asked. If they can’t keep up with the service demand, then they should limit the number of appointments. This is a poorly managed place. People spends tens of thousands on these luxury cars just to be treated like this. Also… this is the only BMW service center that makes you pay for drinks and refreshments. WTH? More

Angelo was excellent knowledgeable and accessible to us. He got answers to all our questions and went above and beyond to even make suggestions regarding disposing of our old car He got answers to all our questions and went above and beyond to even make suggestions regarding disposing of our old car More

Silvano was great to work with. Not only was he personable but he did not beat around the bush or try to low ball me. He was straight to the point and got me in the car I actually w Not only was he personable but he did not beat around the bush or try to low ball me. He was straight to the point and got me in the car I actually wanted, right down to the ventilated seats! I highly recommend dealing with him! He’s great! Thank you again Silvano! More

Great service and caring about my needs and concerns. The dealer is able to get my ideal plate number. This is important to us. The dealer is able to get my ideal plate number. This is important to us. More

Always a great experience at Rallye BMw. Bret is great to deal with and always gives great customer service! Bret is great to deal with and always gives great customer service! More

Would not replace a battery under warranty they replaced a year earlier which was still within the 2-year warranty window. Told me I needed to have a draw test performed on the vehicle to determine why the a year earlier which was still within the 2-year warranty window. Told me I needed to have a draw test performed on the vehicle to determine why the battery was dead and not taking a charge. They never tested the original battery for faulty cells. After the draw test they told me that it was the rear defroster causing the draw. They pulled the fuse and told me I also need to have a junction box and front power distribution box replaced at $841.20 and $1770.00 respectively. Plus the $570 for the draw test, and $722 for a replacement battery. I told them do not do any further work on the car. Pull the fuse and just replace the battery. I took the care home and I brought it to my local specialist who diagnosed the car and found no draw coming from the rear defroster or any other component on that circuit. He performed voltage checks, draw tests etc. He put the fuse for the defroster back in and there is no draw, the defroster is working, and the battery is holding the charge. In my opinion, they incorrectly diagnosed the car, charged me for unnecessary items, including the battery, that should have been covered under warranty; especially since they did not test the originally battery which was likely the issue. I’ve reported this to BMW of North America who agreed the original battery should have been tested. In my opinion, they’re crooks and charge for parts that are not needed to inflate their commissions. Shameful and a disgrace to the Rallye name. More