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Rallye BMW - Service Center

Westbury, NY

4.5
5,295 Reviews

5,295 Reviews of Rallye BMW - Service Center

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January 18, 2024

It is a hit or miss there sometimes they are fast sometimes they are slow. More

by SENG8781
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cosmo Laurino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Rallye BMW responded

I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver a seamless service experience for our guests, and it is never our intention to inconvenience them. I assure you that we will use this feedback to work towards improving our efficiency in the future. If there is anything more we can do to assist you or anything else you would like to share, please don’t hesitate to reach out. Thank you. Chris Blanco - Service Manager - 516-833-4862

January 16, 2024

I received a message from my car that the oil was low. I needed to it change very shortly. I went to Rallye BMW in Westbury, and I asked him if they could fix it because I had to go to Vermont a couple da More

by DEIRDRE-5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis on 12/28/23, Adam Romano
Jan 17, 2024 -

Rallye BMW responded

We're glad we could assist with your oil change and get you back on the road in time for your trip to Vermont! It's always our goal at Rallye BMW to provide prompt, efficient service - even during busy times. Thanks for choosing us!

January 16, 2024

Service was courteous and efficient. The experience was extremely pleasant and went smoothly with a positive result More

by kliblaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cosmo Laurino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Rallye BMW responded

We're delighted to know that you found our service at Rallye BMW both courteous and efficient. Thanks for sharing your positive experience with us! We are here for anything else you might need down the road!

January 16, 2024

Told me I needed work done That was already taken care off Also disconnect Camera asked Not too A fee of $7.95 is add to all bills if it's not warranty work Find someone else to work on your car More

by conrad_schatz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Blanco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Rallye BMW responded

I'm sorry to read about your experience. It's sounds like there was a miscommunication and it's disappointing to have left the wrong impression. We'd like to understand more about this situation, so please reach out when it suits you best. Thank you, Chris Blanco - Service Manager - 516-833-4862

January 16, 2024

Excellent service every time. Bret Hines is courteous, professional and have been servicing my BMW for years now. I have been using Rallye BMW since 2004 and this is my third X5 b More

by Sara S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Rallye BMW responded

Sara, it's great to know that Bret and the Rallye BMW team have consistently provided excellent service for your BMW X5 over the years. We appreciate your continued support!

January 16, 2024

I brought my 2021 330ix in for service today. All was done in only 1 hour. Brandon Tibbals (my service advisor) was excellent, as always. More

by Nick M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Rallye BMW responded

Nick, we're glad to know your service visit with Brandon at Rallye BMW was efficient and excellent. We appreciate the positive feedback!

January 15, 2024

Everyone was very professional and knew how to take care of the customer. They were able to get me in a car and color I wanted and I was very satisfied More

by LUCKYDAD0703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Sarocco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Rallye BMW responded

We're glad to know our team at Rallye BMW was able to assist you in finding the perfect car and color. Thanks for sharing your satisfaction with us!

January 15, 2024

The dealership was very responsive and kept clear lines of communication throughout the entire time they had my car. More

by IVAN25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Thomsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Rallye BMW responded

We're glad to know that you appreciated our communication during your car's time with us at Rallye BMW. Thanks for the positive feedback!

January 15, 2024

The service was nice overall. The staff was very helpful in getting the work done. More

by FABBASJ
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Rallye BMW responded

Thank you for stopping in at Rallye BMW for service! We are pleased to see your four stars and hope to assist you again down the road. Safe travels!

January 15, 2024

Excellent service department, communication, and work. I appreciate all that they do. They are the best More

by jparetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Rallye BMW responded

Thanks for the review! We're glad to know that you had an excellent experience with our service department at Rallye BMW. Your appreciation means a lot to us!

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