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Rallye BMW - Service Center

Westbury, NY

4.6
5,351 Reviews
Call Service Center (516) 226-7651

5,351 Reviews of Rallye BMW - Service Center

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November 29, 2023

Not what I expected customer service poor experience disappointing explanation was basically unacceptable. Lost confidence in the service department More

by MIKELIP29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cosmo Laurino
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2023 -

Rallye BMW responded

I'm sorry to read about your disappointing experience with our service department. We strive for top-notch customer service and it seems we've fallen short in this instance. Your feedback is valuable and will be used to improve future experiences. If you're open to discussing this further, please reach out directly at your earliest convenience. Thank you, Chris Blanco - Service Manager - 516-833-4862

November 29, 2023

Super Professional. A Pleasure to do business with. Shane and the service department were terrific More

by jamescornelius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Camacho
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Nov 29, 2023 -

Rallye BMW responded

James, it's great to hear that Shane and our service team were professional and left a five-star impression. Thank you for stopping in at Rallye BMW!

November 29, 2023

A perfect experience. Easy in easy out. On time and a wonderfully clean car. Great More

by pattymenges17
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2023 -

Rallye BMW responded

Patty, a perfect experience is the best feedback! Thank you for choosing Rallye BMW. We are so appreciative of your five stars. Until next time!

November 29, 2023

My experience at Rallye BMW is always excellent. Kezley was very professional and offered great customer service. More

by KATHY_PETILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kezley Martin
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Nov 29, 2023 -

Rallye BMW responded

Kathy, we're delighted to know that Kezley and the Rallye BMW team provided you with excellent service. Thanks for sharing your experience!

November 29, 2023

Brandon is great what he does. Took care of me quickly. No hassle at all. Love the professionalism and the courtesy. Will ask for him again next time. More

by Jamesjingxu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2023 -

Rallye BMW responded

James, we're glad to know Brandon provided you with such a positive experience at Rallye BMW! We appreciate your kind words and look forward to assisting you again in the future.

November 28, 2023

Any time I go to Rallye Motors it is always a great experience. Chris Blanco is the ultimate professional. None better. More

by aagalassi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cosmo Laurino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Rallye BMW responded

Thanks for the positive feedback! We're glad to know Chris Blanco and our team at Rallye BMW always make your visits enjoyable.

November 28, 2023

Best service and perfect performance as always! It’s been 13 years since from my E92 M3 to G07 X7 M60. Wonderful dealership! More

by AndyZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Rallye BMW responded

Andy, we're delighted to know you've been with us for 13 years at Rallye BMW! Thanks for your loyalty and the kind words about our service.

November 28, 2023

Very good service, they will not enforce the mandatory additional of any service. They also will send video to show me how they did. More

by EILEEN_DA2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2023 -

Rallye BMW responded

Eileen, we're glad to know you appreciated our transparent service at Rallye BMW. We believe in keeping our customers informed every step of the way! Thanks for your positive feedback. We hope to see you down the road for any of your future needs!

November 28, 2023

Frank was excellent - kept us informed and updated. He did not try and get more work done than needed on the car! More

by SJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Trotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Rallye BMW responded

We're glad to know that Frank provided you with excellent service at Rallye BMW. It's important for us to keep our customers informed and only recommend necessary work. Thanks for the positive feedback!

November 28, 2023

Really love the personable service and lack of upsell. Shane is extremely informative and attentive. Helps to keep me fully updated on current and future needs for service. More

by twintechmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Camacho
Report | Print
Nov 28, 2023 -

Rallye BMW responded

We're so glad to know you appreciated the service from Shane and our team at Rallye BMW. We always aim for informative, attentive care without any unnecessary upselling. Thanks for your feedback!

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