Rallye BMW - Service Center

Cris is like a sleazy auto dealer. Super rude, someone who has never learnt nothing about customer service. I had taken my car for the check engine light that appeared on my dash. I Super rude, someone who has never learnt nothing about customer service. I had taken my car for the check engine light that appeared on my dash. I had a platinum warranty, the highest in all warranty options.for upto 100000 miles, sold by the dealership to me . He took my car in and then few hours later told me that the car saying that it will cost me $300 to run a diagnostic, which i reluctantly agreed to. Because that was supposed to be a paid by the warranty. To add insult to injury he came back telling me that he couldn’t find the problem in the $300 diagnostic,now he would have to deep dive and run a more thorough diagnostic and I have to come up with another $1000 , yes $1300 diagnostic to just find what the problem was, before any work could be started. Classic bait and switch. My local mechanic ran a computer check and come with the problem for $75. He told me that the warranty will cover it. He also told me to go back to the dealership for the repairs and the warranty would cover it. To cut the long story short. I worked with another repair advisor and sure enough, everything was covered including the “diagnostic”. All I paid for was my $100 deductible. If u ever have anything to be done at this dealership (rallley).make sure u avoid Cris like a plague.he is a liar and a cheat. More

Outstanding service at the BMW dealer! Prompt, professional, and thorough care left me fully satisfied with my car's maintenance. Prompt, professional, and thorough care left me fully satisfied with my car's maintenance. More

Quick, efficient work. Staff were very professional has good understanding of the issue with my car and took care of it very well. Had no problems afterwards. Staff were very professional has good understanding of the issue with my car and took care of it very well. Had no problems afterwards. More

The staff is very pleasant but the waiting times are too long. The next time I go in for Service I will ask for a loaner car long. The next time I go in for Service I will ask for a loaner car More

Provide different options and professional services. Website provide video to show the inspection conditioning. Provide great free coffee also. Website provide video to show the inspection conditioning. Provide great free coffee also. More

Excellent and timely service! They take care of you and will accommodate all your needs. Reasonable pricing and no xx. They take care of you and will accommodate all your needs. Reasonable pricing and no xx. More

Dennis was great and very helpful. He listened to all my concerns and made sure they were all addressed. He listened to all my concerns and made sure they were all addressed. More

Took care of my car and me in a professional manner. I was extremely happy with the service I was extremely happy with the service More

Excellent service department, from the greeting, to loaners and my service advisor Frank Trotta. Top notch all around! loaners and my service advisor Frank Trotta. Top notch all around! More

extremely helpful, professional & courteous. Brett kept me informed about my car repairs & whe the car would be ready Brett kept me informed about my car repairs & whe the car would be ready More