Rallye Motors - Service Center

The problem was not solved, the service which dealership promised to perform - was not done, the car was supposed to be washed - and on the pick up it’s been same dirty as on drop off. Overall sometimes s promised to perform - was not done, the car was supposed to be washed - and on the pick up it’s been same dirty as on drop off. Overall sometimes service is ok, but it takes a couple visits to solve the problem. Julia Mika gave us good service, but other representatives were telling us not truth. More

A quick Fix a la Rallye Motors On May 13 2020, I picked up my new GLC 300. On the morning of May 16 the open/close door lock button on the driver's side fell into the door itself On May 13 2020, I picked up my new GLC 300. On the morning of May 16 the open/close door lock button on the driver's side fell into the door itself. Because of Covid 19, Rallye was closed that Sat. so Monday morning, without an appointment I brought the 5 day old car to Rallye's Service Center and told Rob Carlson about the issue. Within an hour, the car was fixed. Rob is polite, professional and courteous. The same for Joseph Plut. It's a pleasure dealing with Rallye Mercedes. More

Yes all was good as it’s expected happy with the service with Ken with the rental service with the attention to my needs I am so pleased thank you with Ken with the rental service with the attention to my needs I am so pleased thank you More

Cannot trust service person's results. Items that are visibly defective were listed as "Working as Designed" Not so. Was reprogrammed & not warned that Bluetooth had to be reset. In my ca Items that are visibly defective were listed as "Working as Designed" Not so. Was reprogrammed & not warned that Bluetooth had to be reset. In my case a bad mistake as wife in a facility & I must have constant communication. Cell phone in my pocket saved the day. I was VERY annoyed. More

Courteous and excelence service. Booking an appointment is easy. the advise of the work needed is reasonable. workmanship is good. Being kept informed of the progress is helpful and Booking an appointment is easy. the advise of the work needed is reasonable. workmanship is good. Being kept informed of the progress is helpful and convenient. More

Excellent service. Professional staff makes you feel they really care about you and your car. John took the time to check what I thought was a chip from a rock and he ended up buffing off a bug splat. Nice l really care about you and your car. John took the time to check what I thought was a chip from a rock and he ended up buffing off a bug splat. Nice loaner car. More

Amazing Very satisfied with the service and service advisor! Very clean environment and efficient! Would recommend to everyone! Professional staff! I was in a Very satisfied with the service and service advisor! Very clean environment and efficient! Would recommend to everyone! Professional staff! I was in and out in half an hour! More

My car was scheduled for the first service and inspection. I was assured because of the virus the utmost care wd b taken care of. I picked up my car which you said you washed which it was not. The inspection. I was assured because of the virus the utmost care wd b taken care of. I picked up my car which you said you washed which it was not. The steering wheel was dirty and was supposed to be covered and someone’s dirty coffee cup was in the cup holder. Called the service sept with no help. I will not service my car there till this virus is over. Shame on you not making this right More

I've dealt with both aspects of the spectrum Sales & Service departments. I have purchased two vehicles from Rallye that is excellent machines to cruise around town in. Me and my wife are satisfied cust Service departments. I have purchased two vehicles from Rallye that is excellent machines to cruise around town in. Me and my wife are satisfied customers. More

Happy all around! We have been happy and more than satisfied with service and especially with the attention we get from Steve Augustine! The used cars we've purchas We have been happy and more than satisfied with service and especially with the attention we get from Steve Augustine! The used cars we've purchased from your dealership have been truly great and the new Sprinter 2500 was a dream. More