Rallye Motors - Service Center

Great Service department The only reason that I buy a Mercedes and the only reason I only buy from Rallye Motors is THE SERVICE. Once the sale is over the SERVICE isn't. I g The only reason that I buy a Mercedes and the only reason I only buy from Rallye Motors is THE SERVICE. Once the sale is over the SERVICE isn't. I guess that 40+ cars later and just ordered 2 new cars. More

Expert Service from my agent Katie Lyons In Katie's hands, I had absolutely nothing to worry about. She proactively arranged everything; from a loaner vehicle, which I was not even expecting, In Katie's hands, I had absolutely nothing to worry about. She proactively arranged everything; from a loaner vehicle, which I was not even expecting, to the pick-up service after hours. Katie instructed me what to do and did her part in ensuring my key was at the front desk in the show-room when I arrived there at 8pm to pick up my vehicle. She is a master of her trade. Katie made the entire experience seamless and hassle-free. My concern though was with the fact that all my settings were thrown, in my car's telephone and navigation system. I lost all my saved trips in the navigation system and all my telephone contacts were deleted. I had to reinstall the telephone system. Needless to say, this very inconvenient for me. I had never had this experience in serving my vehicle. Can you explain why this happened? Otherwise, I would say that overall my experice was fine. Thank You. Dr. Fleurette Harris More

Very professional nice and clean place Pat was very professional, I gotten excellent service also very convenient location, I bring my cars to this location and recommended all my family an Pat was very professional, I gotten excellent service also very convenient location, I bring my cars to this location and recommended all my family and friends to take the car More

Friendly and helpful They were very professional and polite. I would use them again. They were very timely in their service as well. I was happy with my service They were very professional and polite. I would use them again. They were very timely in their service as well. I was happy with my service More

Lov the place My service advisor went out of her way to make sure I was advised of all events happening to my vehicle to ease my mind Her name is Katie Lyons I wo My service advisor went out of her way to make sure I was advised of all events happening to my vehicle to ease my mind Her name is Katie Lyons I would make sure that’s who you have as your advisor More

Excellent service Service was done in reasonable time and also work done on car was great, was greeted with smile and rep patiently answered all questions good Service was done in reasonable time and also work done on car was great, was greeted with smile and rep patiently answered all questions good More

Great standard of service From the moment you pull up, you feel confident you and your vehicle will be well taken care of. All the service staff is polite, friendly and extra a From the moment you pull up, you feel confident you and your vehicle will be well taken care of. All the service staff is polite, friendly and extra attentive. It’s always a pleasure dealing with Rallye MERCEDES. More

Half good / Half bad My service advisor Kenneth Vachris was awesome, professional, knowledgeable and courteous. However, I was rather surprised about a sales tactic at R My service advisor Kenneth Vachris was awesome, professional, knowledgeable and courteous. However, I was rather surprised about a sales tactic at Rallye that I found rather offensive. When I arrived ,before I saw Kenny, a gentleman approached me about a wheel alignment and tire rotation for $250. I happen to be at Rallye because two weeks prior when I bought the vehicle in for service they needed to order a part. When the vehicle was served two weeks before my return visit, I received a written report about the vehicle and there was no action required concerning my tires or vehicle which I am sure you can verify. So how is it that upon my return visit less than two weeks later I need to spend $250 for a tire rotation and alignment which I asked this gentleman. He fumbled some response. I told him I was not interested. Then five minutes later he approached me again and told me I could get a loaner car today and have the alignment and tire rotation done today. I responded to him that I was waiting 15 minutes to have a plastic exterior part on my vehicle replaced, then I was leaving and I told him to get away from me. I have been a service customer of Rallye for over 15 years and have leased at least 6 vehicles through Rallye and I was shocked at this tactic to drum up business that was not required. This gentleman irritated me and I was shocked that Rallye / Mercedes would stoop to this level. More

Staff The staff is courteous, professional and knowledgeable about the cars and service. They expedite the service in a timely fashion. I would recommend The staff is courteous, professional and knowledgeable about the cars and service. They expedite the service in a timely fashion. I would recommend this location to others. More

Recall item Had a great experience. Everyone was very helpful and efficient. My service representative Steve Augustine is wonderful. Rental experience was als Had a great experience. Everyone was very helpful and efficient. My service representative Steve Augustine is wonderful. Rental experience was also excellent. Have no complaints. More