Randall Reed's Planet Ford

My daughter bought a 2025 Mustang Mach-e. bought bumper to bumper coverage. 3 days after having it . the batteries messed up had to get towed back to the dealership. they tell you have to ren bought bumper to bumper coverage. 3 days after having it . the batteries messed up had to get towed back to the dealership. they tell you have to rent a car. they sell cars to 20 years old but you have to be 21 to rent a car . Then she got it and left town a couple days later and she broke down again in huntsville,tx. With the bumper to bumper coverage they make you use the ford app to get road side service. They left her on the side of the road for 5 hours on the side of a busy highway. Then towed her to ford place that doesnt work on electric cars. told her she had to rent a car from enterprise (she is only 20 so cant) . the closest one was 30 miles away . that enterprise had no fords (they only reimburse your if you rent a ford ) so we had to pay 675 dollars to rent a car and have someone 21 drive to where she was to get a car. called dealership many times no help. so if you have young adult children or for yourself dont buy from here dont buy a mach -e the (reviews i should have checked before ) state they are having battery problems. Ford will leave you on the side of road for 5 hrs + and just say its the rules they are sorry. So now car is being towed to god knows where and god knows how long we will have to pay for rental when just buying a BRAND NEW car 2 weeks ago. they will sell to young adults have you buy products like bumper to bumper but will leave them in a bind on the side of road. worst experience of my life and sad for my daughter 1st time car buyer PS you dont get the credit either for there electric car and if you google why you dont get bc of batteries. should have been my 1st clue to tell her to not do it More

I have purchased several cars through this dealership, and the service from salesperson Richard Benitez to Lyndi Sage-Waler when I needed a loaner, to Francisco Lona when my car needed body work, to the and the service from salesperson Richard Benitez to Lyndi Sage-Waler when I needed a loaner, to Francisco Lona when my car needed body work, to the service department. I will continue to use Planet Ford on 59 North More

A great experience from finding what I wanted to down to the Financials. Definitely will be back again. the Financials. Definitely will be back again. More

Very nice people at customer service. And great service. I recommend 100%. It’s my favorite dealer now. And great service. I recommend 100%. It’s my favorite dealer now. More

Clean, friendly, quick, professional. Not pushy, calm and presents the options as they are. No deceit or lies Not pushy, calm and presents the options as they are. No deceit or lies More

Quick and easy purchase, with an exceptional sales team. Overall experience was great. Highly recommend this dealership. Overall experience was great. Highly recommend this dealership. More

Hard to access and little to no parking. Helpful and Nice sales staff. Thank you vv Helpful and Nice sales staff. Thank you vv More

Excellent service from Rodney. He was professional, knowledgeable and responsive. He kept me informed in a timely manner throughout the service visit He was professional, knowledgeable and responsive. He kept me informed in a timely manner throughout the service visit More

Rodney provided excellent customer service today. He was professional, knowledgeable and kept me informed throughout the service process. I would recommend this dealership 100% satisfaction. Thank y He was professional, knowledgeable and kept me informed throughout the service process. I would recommend this dealership 100% satisfaction. Thank you, Rodney. More

Excellent communication from my advisor and fast turnaround times relative to service appointments. A consistently great experience every time I bring my truck in. turnaround times relative to service appointments. A consistently great experience every time I bring my truck in. More