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Rick Case Volkswagen
Davie, FL
288 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 17 dealerships - operating Honda, Hyundai dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, Volkswagen, Maserati, Alfa Romeo, and Kia in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading auto dealers.
Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case personally along with all Rick Case managers, sales and service personnel are available 24 hours a day and provide customers with their cell phone numbers. The personal connection between Rick Case representatives and customers is one of the many unrivaled services that Rick Case Automotive Group provides.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
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Showing 288 reviews
December 17, 2018
VW leasing ending Mr.Vicente Lopez, Customer Relations Manager, and Mr. Ivan Chufarov, Financial Manager, gave me great assistance and information to made my best de Mr.Vicente Lopez, Customer Relations Manager, and Mr. Ivan Chufarov, Financial Manager, gave me great assistance and information to made my best decision to buy my previous leasing car. Great customer service and profesionalism. Thank you! More
by mjlvwpassat
December 15, 2018
Service Great customer service. Wonderful experience Staff was friendly and informative. Staff was checking on me and giving me updates on the service proce Great customer service. Wonderful experience Staff was friendly and informative. Staff was checking on me and giving me updates on the service process at all times More
by Alfredo
Employees Worked With
TIFFANY KOHLER
December 14, 2018
Amazing This was the best car purchase situation I’ve had. The staff was amazing and helpful. Knowledgeable and very professional. I was thinking in and out q This was the best car purchase situation I’ve had. The staff was amazing and helpful. Knowledgeable and very professional. I was thinking in and out quickly. More
by Wongl10
Employees Worked With
Other Employees :
Victor wasn’t sales rep- GREAT, Howard Moss
November 28, 2018
Best ever I've been through five scheduled services for my car. This was the best experience I've had at Rick Case, due to the knowledge and attentiveness of se I've been through five scheduled services for my car. This was the best experience I've had at Rick Case, due to the knowledge and attentiveness of service writer Justin. He looked up my history and service contract, gave me the correct maintenance schedule and pricing, and quickly followed up on my request for additional work (wiper replacement). My car was ready in less time than anticipated and all service points were properly done. Thanks, Justin! More
by mohara2831
Employees Worked With
November 27, 2018
Great service. Great price. Farooq was the best. Ask for him. Great salesperson. My transaction was based on price alone. I told that to Farooq, and he came through with a gr Farooq was the best. Ask for him. Great salesperson. My transaction was based on price alone. I told that to Farooq, and he came through with a great deal. More
by Tipcun-7kewre-fibsyk
November 16, 2018
Had a good experience taking my car for service. The car service advisor was well-mannered and explain the details of the service needed. He explained the work that was needed and the cost, so no sur The car service advisor was well-mannered and explain the details of the service needed. He explained the work that was needed and the cost, so no surprises when picking up the car. More
by Rmannion
Employees Worked With
October 31, 2018
Awesome experience! I had the best experience at Rick Case Volkeswagon. They were so nice and efficient that it didn’t seem like we were dealing with purchasing a car. I I had the best experience at Rick Case Volkeswagon. They were so nice and efficient that it didn’t seem like we were dealing with purchasing a car. I think it was the shortest time I’ve ever spent dealing with leasing a car and the least stressful. Great dealership and I will recommend them to everyone! More
by Cargirlbrends0506
October 24, 2018
battery & oil change i pay to lease a car so i dont have extra expenditures all the time. it’s also why i lease a VW. $350 for a new battery and an oil change? TWO hour WA i pay to lease a car so i dont have extra expenditures all the time. it’s also why i lease a VW. $350 for a new battery and an oil change? TWO hour WAIT (that’s WITH an appointment)? $50 per hour for labor? i am literally INSULTED. unless you FIX this (it should have been $0) the next time i lease, i will NOT lease with VW #DyingBrand Absolutely disgusted. More
by VWstinks
Employees Worked With
no names stand-out
October 18, 2018
Service Tiffany, the service tech I had today is the only person I would give a positive rating to at Rick Case VW. Car buying/leasing is generally not the m Tiffany, the service tech I had today is the only person I would give a positive rating to at Rick Case VW. Car buying/leasing is generally not the most enjoyable experience, but working with Rick Case VW for the past 3.5 years has been the worst! My lease ends in 4 months and I will never step foot in a Rick Case dealership! More
by Tiguan2015
Employees Worked With
Tiffany Koehler
October 17, 2018
My best experience with Dealers Me and my husband were in a very peculiar situation and Sam Borges (Sales Manager) and Alexander Herrera helped us and they took no effort to help us. Me and my husband were in a very peculiar situation and Sam Borges (Sales Manager) and Alexander Herrera helped us and they took no effort to help us. I highly recommend Volkswagen Rick Case, little time on hold, calm and comfortable environment. More
by Markabadahero
