Rick Hendrick Chrysler Dodge Jeep RAM Duluth - Service Center

Worst service experience of my life! !!! I initially brought my 2017 Jeep in for some transmission issues. Eric in the service department informed me that its actually an electrical is !!! I initially brought my 2017 Jeep in for some transmission issues. Eric in the service department informed me that its actually an electrical issue. As soon as I spoke with Eric, I could tell he was not into wanting it covered under warranty. This is BEFORE he even looked at my vehicle. Long story short, it was not covered under warranty and so I will have to pay cash for the repairs which are $2900. I am a disabled veteran and work at the farmers markets. I informed Eric that I need my vehicle back as soon as possible so I can eat and make money. I also needed to keep $2900 in my bank account to pay for the repairs. That was over a month ago now! I am now down to my last dollar that I have saved to EAT. I have spoken with the service department numerous times AFTER THE PARTS ALREADY ARRIVED to inform them I need my vehicle. They have the parts. I DONT HAVE MY JEEP! I have had to cancel 3 farmers market shows in which I lost $1200 and have to take lyfts to my important appointments. I WILL NEVER HAVE ANYTHING TO DO WITH THIS DEALERSHIP AGAIN!!! More

Lance Chaffin/6142 in the repair department is a great person with whom to deal in repairs of your jeep. He works well in trying to help find parts and will help you in every way he can. person with whom to deal in repairs of your jeep. He works well in trying to help find parts and will help you in every way he can. More

Lance Chapin in service is courteous, helpful and knowledgeable. Miranda Baxley in parts is awesome, they both provide outstanding service every time! 10 out of 10 would recommend🙂 knowledgeable. Miranda Baxley in parts is awesome, they both provide outstanding service every time! 10 out of 10 would recommend🙂 More

This dealership was very helpful and pleasant for the service I received ,the service advisor Montae was great in his knowledge for the job that my vehicle needed kudos to him service I received ,the service advisor Montae was great in his knowledge for the job that my vehicle needed kudos to him More

He is Always friendly and helpful when I come to Hendrick to get my car service. to get my car service. More

It’s always confusing and no follows up or keeps their word or do what they say they are ? word or do what they say they are ? More

Eric was awesome! He kept in contact with me about all updates regarding my service. The dealership waiting area was very clean. I will be returning He kept in contact with me about all updates regarding my service. The dealership waiting area was very clean. I will be returning More

Eric is very polite he always helps me when I need to get my jeep serviced I will definitely recommend him and this dealership my jeep serviced I will definitely recommend him and this dealership More

Whenever I take my car to the service center everyone is really nice. Everyone makes sure we're taken care of. Even when they're running behind they make us feel comfortable. really nice. Everyone makes sure we're taken care of. Even when they're running behind they make us feel comfortable. More

Bobby in service is amazing. Thank you service team at Rick Hendrick CDJR for all that you do. Thank you service team at Rick Hendrick CDJR for all that you do. More