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Rizza Cadillac Buick GMC
Tinley Park, IL
3,703 Reviews
Welcome to Rizza Buick GMC Cadillac, serving the Tinley Park area with a wide selection of new Buick, Cadillac, GMC vehicles and quality pre-owned cars, trucks, and SUVs. We welcome the opportunity to serve you, and our goal is to put you behind the wheel of the Buick, Cadillac, GMC that is right for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,703 reviews
October 19, 2021
Service at its best with Becky…Bonuses a must. So glad to see her at all my appointments. see her at all my appointments. More
by ANG_WIN
Verified CustomerEmployees Worked With
Other Employees :
Danielle O'Connor, Candace Kostial
October 18, 2021
The GM was not nice to me and as I was walking out he said I wasn’t going to buy a car. I was very offended by this as African American woman. The first salesman was cool but didn’t know how to sell a ca said I wasn’t going to buy a car. I was very offended by this as African American woman. The first salesman was cool but didn’t know how to sell a car. The second salesman made promises he couldn’t keep. They run a slick deal move on you with the finance man. In the end, they were quick to fix the issue in the car prior to me taking it home for good. More
by Business
October 17, 2021
This was the worst experience I could have had. I was treated like an uneducated, insignificant person. Jim in service treated me like a child. I came into the service dept knowing what was wrong with my treated like an uneducated, insignificant person. Jim in service treated me like a child. I came into the service dept knowing what was wrong with my truck, and asked to be called before any work was done. I then left to stand outside to wait for my ride to pick me up, and I was approached 3x by 3 different slimy men. I was oogled at, I was talked to like a “helpless woman”, and I was looked up and down. This treatment was the stereotypical “car salesman” and it was very uncomfortable. When I was called the next day, I was given a price of $1300 to fix my brakes. When I said that’s more then my mortgage, I would not pay that, I was told well if you don’t want the service that’s fine, but you’ll still owe us $180 just for the diagnosis. Even though it was clear what I came in with. He then said I’ll talk with my mechanic to see what we can do to get the price down. In the meantime I called other reputable mechanics I’ve used in the past. I was quoted up to $500 less, and was talked to as an educated, significant person, unlike how I was treated at GMC. After about an hour Jim finally returned a call. He then stated he could get the cost down a bit, but it still wasn’t much. I asked which set of brakes was worse off, and he tried to bypass that question more than once. Then when he finally answered it was exactly half of the $1300 he originally quoted me. Which in turn was no discounted price. I needed my sensor cameras reset, and that was an extra $180 on top of the numbers he kept quoting me. I then said I will not be doing my brakes at GMC in which he said well if nothing but the cameras are done then it’ll be $180 for the diagnostic and $180 for the cameras. Ummm seriously $360 for my cameras to be reset. No thank you! I asked several times to only have the cameras done and he insisted that I still had to pay the diagnostic because of his mans time. Don’t get me wrong I understand that the mechanics deserve to be paid for the work they do, but a cost of $180 to plug in a computer to diagnose something I came in and told exactly the issue is ridiculous! Not to mention if I’m having work done then that extra $180 should have been waved. I then declined all services since Jim was such a jerk about everything. When I came in to pick up my truck, the cashier even asked if there was any discount I could be given since no work had even been done, and he declined and then stated she should really be charged that twice since my guy looked at it twice. Ummm what?!! The cashier was extremely nice, and was very taken back by his ignorant attitude. I will never go back into Rizza GMC to have anything done if I’m going to be overcharged and spoken to like a child. In this day an age, no woman should be spoken to as an insignificant person. I know a lot about my vehicle, and I know when someone is trying to take advantage of me, and this was the exact situation. I almost walked back into service the night I was dropping it off just because of how I was made to feel while standing in the parking lot waiting for a ride. I’ll never recommend any friends or family, especially any female, to come purchase a vehicle or service here. It was truly the most uncomfortable feeling and situation I’ve been in. More
by Educated Woman
Employees Worked With
October 16, 2021
The dealership is very nice and polite the salesman is very friendly and polite Larry Papp is wonderful to do busy with very friendly and polite Larry Papp is wonderful to do busy with More
by Sgtpreston835
October 16, 2021
Thank you for getting me in asap for repair on headlights (thanks Jamie!). I did wait almost 2 hrs for diagnosis, but in hindsight I should have just left it there for call back. Thank you Jim M for helping (thanks Jamie!). I did wait almost 2 hrs for diagnosis, but in hindsight I should have just left it there for call back. Thank you Jim M for helping me navigate this repair. I was feeling uncomfortable when I got there...initially felt I was treated in a condescending way, but was happy to be handed off to you. I was uncomfortable with the cost of the needed repair in general, but I realize that the lamp/assembly is costly and parts needed to be ordered. It was ultimately a safety issue for me and I had to accept it. I appreciate your calm manner, patient explanation, and that you understood I was on a budget and only approved what was really necessary. Thank you Jim and thank you to the mechanic who repaired my car. More
by Fran
October 16, 2021
Great people to do business with. Excellent service department . My salesmen Ryan did an outstanding job. department . My salesmen Ryan did an outstanding job. More
by rose14
Employees Worked With
October 15, 2021
Scratched up my truck going through the car wash. Won't return my phone calls. return my phone calls. More
by Vinnie226
Employees Worked With
