Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russ Darrow Kia of Madison
Madison, WI
730 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 730 reviews
November 08, 2021
Our salesperson was knowledgeable and communicated well. The price was fair and they were affiliated with our bank so we could use our preferred choice. The price was fair and they were affiliated with our bank so we could use our preferred choice. More
by Simon
Employees Worked With
October 20, 2021
Excellent customer, shuttle, car and tire service! Charles was kind and knowledgeable and went the extra mile to ensure our needs were met at a great price! Charles was kind and knowledgeable and went the extra mile to ensure our needs were met at a great price! More
by coliermcnair
Employees Worked With
Charles
October 10, 2021
Great Sales team, quick & promt & great Customer Service. No pressure or pushy sales. In and out No pressure or pushy sales. In and out More
by Jen Hegerfeld
September 30, 2021
Bought Kia in March drove 300 miles been in shop for over week. Big Lemon! week. Big Lemon! More
by scbach63
September 25, 2021
Great customer service! Eric was incredibly helpful in finding the exact vehicle I wanted within my price range. finding the exact vehicle I wanted within my price range. More
by jw
Employees Worked With
Other Employees :
Clifford Roberts, Ryan Wondra, Eric Rangel
September 24, 2021
Russ Darrow Kia of Madison says they want everyone to be 100% satisfied (doesn't every dealership say this) and yet here the commitment to this goal is evident everywhere. JEFFREY HILGERS was the technician 100% satisfied (doesn't every dealership say this) and yet here the commitment to this goal is evident everywhere. JEFFREY HILGERS was the technician who took care of our 2020 Kia Optima SX Turbo when it needed 4 wheel balancing & tire rotation + an oil & filter change. I watched as he worked; he sent a video via text of an inspection he did underneath the car; this was so thorough including brake linings, struts, springs, shock absorbers, exhaust & more. This was the second time such a conscientious assessment was done; The first time an inspection was done & documented by video was by COREY another asset to the service department. Although the service was straightforward the degree of care & attention was on the highest level. This was especially comforting & gave peace of mind to us as we are heading on a road trip out of state. These employees deserve recognition because you cannot buy this degree of work ethic. More
by Christopher F
Employees Worked With
JEFFREY HILGERS, COREY
September 22, 2021
This dealership really does treat their customers great. I took in my vehicle to be serviced and had a great technician that took care of me immediately and made sure I had a ride to take care of other busi I took in my vehicle to be serviced and had a great technician that took care of me immediately and made sure I had a ride to take care of other business while waiting. I have never experienced a car dealership that treated me as well even after the purchase had happened months ago. The servicing of the car was just as enjoyable as the purchase. Truly a top notch dealership. Any other dealership pales in comparison to this one. And, I’ve purchased 2 new cars this year. Great Job Russ Darrow. Thank you for your customer service and setting the standard. More
by James C.
Employees Worked With
Other Employees :
Ben Gaither
