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Russ Darrow Kia of Madison
Madison, WI
741 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 741 reviews
Verified Customer
May 07, 2025
I came in to see about an issue with gears getting stuck and a rattle, and was told it was the transmission, which they would only replace. I agreed to the fix as I was told that was the problem I was havin and a rattle, and was told it was the transmission, which they would only replace. I agreed to the fix as I was told that was the problem I was having, and the $3000 dollar repair didn’t fix the issue I brought my car in for. I was assured the car drove fine, but within 48 hours it was the same as before. I have called over multiple days and left messages with the dealer, but haven’t received any response. More
by na13
Employees Worked With
May 07, 2025
They need to know more about phev's. Service and mechanic did not understand the battery level. Had to wait another day till someone who understood came in. Service and mechanic did not understand the battery level. Had to wait another day till someone who understood came in. More
by Billk
Employees Worked With
May 07, 2025
I came in for express service and Eric was able to get me right in, they did a great job and had me out in a very reasonable amount of time. Very friendly and thorough and explaining the service. right in, they did a great job and had me out in a very reasonable amount of time. Very friendly and thorough and explaining the service. More
by GEORGE@30VENTURES.NET
May 07, 2025
The staff are terrific at Russ Darrow Kia, they are patient and provide timely professional assistance! patient and provide timely professional assistance! More
by Candace L.
May 06, 2025
Went for service and was told it would take 2-3 hours. I waited for over 5 hours and had to ask for the car wash at the end even though they said they would do it at the beginning. The guy at the front sa I waited for over 5 hours and had to ask for the car wash at the end even though they said they would do it at the beginning. The guy at the front sales desk (not service desk) rolled his eyes at me when I asked for the car wash I was promised. More
by Atherdina
Employees Worked With
Don't remember. The issue wasn't the people, for the most part, it was the time. I was told the service would take 2-3 hours. I was there over 5 hours and there weren't any out of the ordinary issues. The crew was just understaffed.
May 05, 2025
Eric provided the quickest service I have ever had at this dealership. He did not try to pressure me into anything other than the oil change I was there to get. this dealership. He did not try to pressure me into anything other than the oil change I was there to get. More
by samjonelson
May 05, 2025
Eric in service was amazing! Extremely helpful and made a stressful process easy. Highly recommend. Extremely helpful and made a stressful process easy. Highly recommend. More
by TellyKelly
Employees Worked With
May 02, 2025
As usual, the personnel were highly professional and my car was repaired as promised and on time. I've had work done on my Sorento at another Kia dealership and the experience was disappointing. So I come car was repaired as promised and on time. I've had work done on my Sorento at another Kia dealership and the experience was disappointing. So I come to Darrow even though it is a longer drive from my home. More
by KLEKAMPMARK
Employees Worked With
Joe
May 01, 2025
He listened to what we wanted We liked everyone we worked with. Everyone was friendly and knew what they were talking about. My husband is still wondering where his Kwik trip cards are?? with. Everyone was friendly and knew what they were talking about. My husband is still wondering where his Kwik trip cards are?? More
by BLRSASTONE
Employees Worked With
Jonathon
