Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russ Darrow Kia of Madison
Madison, WI
723 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 723 reviews
April 14, 2025
Great service. Love video of how they fixed my car. The cashier might be a bit tight on the personality. Love video of how they fixed my car. The cashier might be a bit tight on the personality. More
by NAN.ORAPHIN
Verified CustomerEmployees Worked With
April 12, 2025
Fredy was great to work with! He was patient, friendly, and listened to our needs. We never felt pressured during the process. He was patient, friendly, and listened to our needs. We never felt pressured during the process. More
by Shoeby
April 10, 2025
Russ Darrow is a great car repair shop! Clean, trustworthy, and a great waiting area. Clean, trustworthy, and a great waiting area. More
by ann18
April 09, 2025
Everyone was friendly and helpful. There was quite a lot of pressure put on us to buy the warranties and gap insurance. Other than that, everything was great! There was quite a lot of pressure put on us to buy the warranties and gap insurance. Other than that, everything was great! More
by TNORLAND
April 08, 2025
Good service and a quick turn around on my unscheduled battery replacement. Overall very pleased. battery replacement. Overall very pleased. More
by dnoeding
Employees Worked With
April 06, 2025
The service has always been good at this dealership. My only concern is that it doesn't matter when my appointment is scheduled, they are still crazy busy. In some respects that speaks to them being a g My only concern is that it doesn't matter when my appointment is scheduled, they are still crazy busy. In some respects that speaks to them being a great place for service. You just want to plan your day accordingly. More
by lindalundstrom8
April 06, 2025
The service has always been good at this dealership. My only concern is that it doesn't matter when my appointment is scheduled, they are still crazy busy. In some respects that speaks to them being a g My only concern is that it doesn't matter when my appointment is scheduled, they are still crazy busy. In some respects that speaks to them being a great place for service. You just want to plan your day accordingly. More
by lindalundstrom8
April 06, 2025
Greeted right away by Everett who helped thru all our questions and helped us confirm we had the right vehicle for our family (the Carnival SX). With having our kids with us, it was good to have the kids questions and helped us confirm we had the right vehicle for our family (the Carnival SX). With having our kids with us, it was good to have the kids room and place for them to sit. The popcorn and coffee/hot cocoa was a nice plus too :). All in all, good experience all around. More
by NATE.BUBB
April 05, 2025
The Purchase process was fast and seamless-and we also got a good deal. We’d definitely recommend. got a good deal. We’d definitely recommend. More
by DJBECKER4
April 05, 2025
The service was professional and friendly. My vehicle was checked in promptly and I was able to view the mechanic’s inspection on my phone. Totally satisfied with the experience. My vehicle was checked in promptly and I was able to view the mechanic’s inspection on my phone. Totally satisfied with the experience. More
by Ray
Employees Worked With
