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Russ Darrow Kia of Madison
Madison, WI
762 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 762 reviews
June 02, 2025
Great service! I was very happy with the purchasing process. I recommend it to anyone. I was very happy with the purchasing process. I recommend it to anyone. More
by SJPILEWSKI
Verified Customer
June 02, 2025
Very friendly people, that went out of their way, to make my experience very great my experience very great More
by JTITOYAN
June 02, 2025
Eric was very professional and helpful with the service to my car. The online booking process was simple as well. to my car. The online booking process was simple as well. More
by PJ221
Employees Worked With
June 02, 2025
Russ Darrow Kia has always been easy to deal with. I appreciate how they explain everything and don't take forever to check everything over and do an oil change. I appreciate how they explain everything and don't take forever to check everything over and do an oil change. More
by PIEPS50
Employees Worked With
May 31, 2025
Made my appointment for oil change, tire, rotation, and track placement per recall notification. Made my appointment specifically with those details via text message. Had oil change and tire rotation, but track placement per recall notification. Made my appointment specifically with those details via text message. Had oil change and tire rotation, but was told they would have to order the parts I needed from the recall. Not sure why they did not just schedule me for when the parts would be in. Additionally, was told that I needed a new air filter on my brand new five month old vehicle. When I question this, the service manager went to inspect the air, filtration himself and informed me that in fact, it did not need to be changed and there were only two bugs on the filter. The service tech I spoke to initially was going to have me proceed with buying a $55 air filter when in fact this was completely unnecessary. Also, the video I received going over the parts of my car was completely useless. Not sure what the point is of that, but everything that I was shown on the video I could see with my own eyes. If going to offer the video, it would be nice if the video actually showed what was inspected and looked at. After this experience, I will find it hard to trust any recommendations for repair More
by KPR516
Employees Worked With
Jess Holm
May 31, 2025
Pleasant experience purchasing my car. Pick up went smoothly. Haven’t needed any service yet. Helpful with explaining the car and navigation system. Pick up went smoothly. Haven’t needed any service yet. Helpful with explaining the car and navigation system. More
by RLBRAUN
Employees Worked With
Everett Buol
May 29, 2025
The people in the service department are fantastic. Great communication and timely in their work. I am always happy with the service we receive. Great communication and timely in their work. I am always happy with the service we receive. More
by Candace L.
Employees Worked With
May 29, 2025
Easy in and out repair! Good communication and like the fact they offer transportation back home if your appointment is a long one Good communication and like the fact they offer transportation back home if your appointment is a long one More
by CZIEGLER
Employees Worked With
May 25, 2025
Joe ensured that I received top notch service while accommodating me in everyday possible. His communication was second to none. accommodating me in everyday possible. His communication was second to none. More
by KEVINRHILL1981
Employees Worked With
