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Russ Darrow Toyota of West Bend
West Bend, WI
1,126 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,126 reviews
October 15, 2025
The people are always nice and I like that they send a video of what they are doing with your car video of what they are doing with your car More
by Bravo
Verified CustomerEmployees Worked With
October 15, 2025
Came early for oil change and roof drip rail repair Did oil change ignored other repair till I complained Took toll 12:30 when we arrived at 950 for our 10:30 appt. !!! No result till we complained oil change ignored other repair till I complained Took toll 12:30 when we arrived at 950 for our 10:30 appt. !!! No result till we complained More
by wschopbach
Employees Worked With
October 11, 2025
I enjoyed the service area and the people who helped me. Was a nice experience. Was a nice experience. More
by Judieand Apollo
Employees Worked With
October 10, 2025
Rather expensive; nickel and dime you for every little thing; charge extra for use of credit card. thing; charge extra for use of credit card. More
by hronm123
Employees Worked With
October 08, 2025
Heather showed us two trucks and and said take them out for a test ride, no pressure in buying for a test ride, no pressure in buying More
by bigdoggsp1
October 06, 2025
Everyone is polite and respectful. Plus they all let you know the approximate cost of the work required. Very efficient and friendly. Plus they all let you know the approximate cost of the work required. Very efficient and friendly. More
by jameskhenry
Employees Worked With
October 04, 2025
I was early for my appointment, Everyone was so kind and helpful specially Nick and Abigail! helpful specially Nick and Abigail! More
by Claudia
October 02, 2025
Everyone provided great customer service. I was disappointed with the detailing and the overall inspection before selling the car. I live 70 miles north of the dealership. As I was driving ho I was disappointed with the detailing and the overall inspection before selling the car. I live 70 miles north of the dealership. As I was driving home after picking up the car I noticed the tire pressure light was on. When I got home I was told I had a reverse light that was out. Upon checking the light out I found that there was not even a bulb in the socket. When I opened the back window I found it covered with dirt. I brought it back to have running boards installed ( which I am very happy with) and they found a leak in a boot that they had replaced before selling the car. I had to bring it back to have that repaired. When they were repairing the leak they also replaced one of the tire pressure sensors. Now that is all in the past, I am really liking the car. I give the customer service 5 stars from the minute I walked in the doors. I just think that the initial inspection was rushed and a lot was missed. More
by ktmae2842
September 30, 2025
Representative was very pleasant and helpful. She listened to my concerns and helped me with my car care decisions. She listened to my concerns and helped me with my car care decisions. More
by Mquesnell
Employees Worked With
September 30, 2025
When I got my car back. The maintenance required light was still on, and the car hadn’t been washed. Taking it to any other Russ Darrell dealership, the car would’ve came ba The maintenance required light was still on, and the car hadn’t been washed. Taking it to any other Russ Darrell dealership, the car would’ve came back to me clean. And all maintenance would’ve been taken care of. More
by Mikeasch1961
