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Salerno Duane Chrysler Jeep - Service Center
Summit, NJ
263 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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263 Reviews of Salerno Duane Chrysler Jeep - Service Center
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March 12, 2024
Been trying to get an appointment for a recall. Brought vehicle in. It was told sorry need to order parts. Then never got a call when they came in. Can’t find a date that works. Need loaner if dur Brought vehicle in. It was told sorry need to order parts. Then never got a call when they came in. Can’t find a date that works. Need loaner if during the week. No call back! More
by tghanna
Verified CustomerEmployees Worked With
Helpful March 11, 2024
Paul is the greatest! I always have an easy transaction with him, very friendly and knowledgeable! I always have an easy transaction with him, very friendly and knowledgeable! More
by rosemary.ozuna
March 07, 2024
The service department is very knowledgeable and dependable and fixes your car the first time! dependable and fixes your car the first time! More
by jillgoldstein0
March 06, 2024
If I could give a 0 star review, I would. I purchased a Certified Pre-owned 2021 Ram 1500 on 1/10/24. Not even one month into driving it, the forward collision sensor stopped working which is I purchased a Certified Pre-owned 2021 Ram 1500 on 1/10/24. Not even one month into driving it, the forward collision sensor stopped working which is not their fault. I called them and they said they would fix. Now I drop it off on 2/11/24 and they said it would be done in just a couple of days. They did not have a loaner for me so I was out of a truck for the time being. I figured that was okay since it was only supposed to be "a couple days". A couple days go by and I do not hear from them, so I call them. They said "The part never arrived should be here maybe tomorrow." What kind of establishment does not reach out with an update on what is going on when it is being delayed. When i confronted them about not giving updates they were rude as to why they didn't. They said " we will call tomorrow with an update by 12:00 pm, no later." Tomorrow comes and I didn't receive a call until about 3:00 pm, give or take a few minutes. I finally got my car back on Friday 2/16/24. I get home and notice a dent and scratches on my drivers side door that was attempted to by covered up by a paint marker. I have pictures from the day I dropped it off in their lot and that was absolutely not there. I immediately called and the person that answered was rude and said "You go on about your day, We will go on about ours and we will check the cameras." I proceeded to immediately drive back to the dealership after hearing that disgraceful answer. I showed the pictures to the manager and he said " No problem we will take care of it and give you a loaner when you drop it off." This was good news even though the loaner they gave me was not able to do what I needed my pick up truck for. I drop the truck off on 2/26/24 and was told it should be done in a week or less. One week goes by and i do not hear from them. 3/5/24 I call the dealership multiple times, left multiple voicemails and still never got an answer or a phone call back. I took it upon myself to give the auto body shop a call just to get an update since the dealership has horrible with communicating. The auto body shop said "Your truck was done yesterday and they were supposed to pick it up but have not done so yet. They tend to leave cars here longer then they are supposed to." So i reached out top the dealership again and again only to be sent to voicemail numerous times. Finally I got in touch with manager Billy. He aggressively said to me "i don't appreciate you calling the auto body shop and harassing them." When I tried telling him I just asked for an update since the dealership left me high and dry, he kept interrupting me and wouldn't let me speak. I asked him " Can I speak without you interrupting me or is this how your customer service is?" He responded " I think we are well past that point." Rude, Reckless, Dishonest, Horrible Customer Service and Unappreciative is how I would describe this dealership. I did get my truck back on 3/5/24. I would not recommend this dealership to my worst enemy. More
by Robert B
Employees Worked With
Billy
March 06, 2024
The staff were very accommodating and efficient with their craft ! i dont mind waiting in the couch to finish the service. their craft ! i dont mind waiting in the couch to finish the service. More
by ereniatorts
Employees Worked With
March 06, 2024
My engine light was in and no one acknowledged it. After I made an appointment for it prior to this appointment. I’m truly disappointed with the level of customer service. After I made an appointment for it prior to this appointment. I’m truly disappointed with the level of customer service. More
by camillebrown64
March 06, 2024
I’ve been a Salerno Duane customer for over fifteen years. I also live in Bloomfield, so it’s a bit of a trip. I think that says something about how I feel about services provided. Billy was very helpf years. I also live in Bloomfield, so it’s a bit of a trip. I think that says something about how I feel about services provided. Billy was very helpful, explained what services were being provided and were needed, so I’m still a happy customer. More
by alana.middleton
March 04, 2024
Scheduled appointment (for a month out) for a recall on my lease of a two-year-old Jeep. Arrived and was told they don’t have the part. They told me to reschedule (but I had to call because the scheduler w my lease of a two-year-old Jeep. Arrived and was told they don’t have the part. They told me to reschedule (but I had to call because the scheduler wasn’t in) for at least a week out and they’d have the part. I call in the next day and they insist that I have to wait a month and a half for the next available appointment. Okay. I call week before my appointment to ensure that the part is available and they ensure me that it is. I arrive first thing in the morning on an Friday and they tell me they need it for four days (over the weekend) because they can’t get to it that day. Unconscionable. More
by Wendal
Employees Worked With
I don’t know the names
March 01, 2024
I like the Salerno Duane for me the service is good but some pricing are of the rocks some pricing are of the rocks More
by hermanandrews942
Employees Worked With
March 01, 2024
Matt, our service technician, was pleasant, sensitive to our time constraints and thorough when following up on our car repairs. We are very satisfied service customers. Keep up the good work! our time constraints and thorough when following up on our car repairs. We are very satisfied service customers. Keep up the good work! More
by mimimadonna
Employees Worked With
