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Sam Pack's Five Star Ford Carrollton

Carrollton, TX

4.9
1,675 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since. These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership. Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year. Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions. The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award. Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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1635 S Interstate 35E

Carrollton, TX

75006

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Showing 1,675 reviews

May 22, 2017

Melanie at Sam Pack Carrollton is my go to gal! I travel across the DFW Metroplex to buy my cars from Melanie and Sam Pack because of their customer service and incredible attention to satisfaction. More

by Sperry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
R.J. Rebolloso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mo Dandan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melanie Lucero, Brandon Matthews
May 23, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Thanks for your feedback Sperry. We appreciate the ratings you shared regarding our staff at Five Star Ford Carrollton, especially the customer service provided by Melanie. You are a valued customer to us. Please call us anytime regarding any car care needs or concerns you may have. Thanks for your continue support. Trey Russell, GM, 972-242-6415.

May 21, 2017

My second vehicle purchase My first experience with Sam Pack's in Carrollton was impressive enough that I did not hesitate to go back to them. I am somewhat picky and can be har More

by Ricky1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Krantz
May 22, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Thanks for the feedback Ricky. We are delighted to hear your comments regarding the customer service you received from Michael Krantz and will pass them along to him. At Sam Pack's Five Star Ford Carrollton we value your business very much. Please call on us anytime with any car needs or concerns you may have. Thank you, Trey Russell, GM, 972-242-6415.

May 21, 2017

Friendly, patient, and helpful Michael is quite friendly and definitely patient, particularly with a picky buyer such as myself. Overall the dealer has about the same process as an More

by Matthew McGrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Krantz
May 22, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Thanks for the feedback Matthew. We are delighted that you received quality customer service from Michael Krantz and will certainly share your comments. You are a valued customer to us at Five Star Ford Carrollton. Please call us anytime regarding any car care concerns you may have. Congratulations and thank you, Trey Russell, GM, 972-242-6415.

May 20, 2017

Great experience Melanie and Jess were great to work with. They followed through on everything we discussed, even after the truck purchase was finalized. Would like to More

by jsepter
Recommend Dealer
Yes
Employees Worked With
Alexandra Benvenuto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jess Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melanie Lucero, David Barragan
May 22, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Thanks for the feedback. We especially appreciate the reviews you shared for Melanie, Jess, David and Alexandra and will certainly pass them along. We value your business at Sam Pack's Five Star Ford Carrollton. Please call on us anytime regarding any car care needs or concerns you may have. Congratulations and thank you, Trey Russell, GM, 972-242-6415.

May 19, 2017

Great Customer Service It was a great experience all round. They were very friendly, patient, helpful and worked hard to get me into the car I wanted. I would definitely go More

by Fusion Hype
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raul Leura, Brandon Matthews
May 22, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Thanks for your feedback. We are delighted that you found the car you wanted at Five Star Ford Carrollton. You are a valued customer to us. Please call on us anytime regarding any car care needs or concerns you may have. Congratulations and thank you, Trey Russell, GM, 972-242-6415.

May 18, 2017

Thank you Jared! I had a difficult time deciding on which vehicle to choose. Jared was there every step of the way. He went above and beyond to help me drive off of th More

by Jhughes22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Wingard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Thanks for your feedback Joslyn. We appreciate your comments regarding the customer service that Jared Wingard provided and will certainly pass them along to him. You are a valued customer at Five Star Ford Carrollton. Please call on us anytime with any of your car care needs or concerns. Thank you, Trey Russell, GM, 972-242-6415.

May 17, 2017

Great Experience! Michael made the purchase of my 2014 Ford Edge quick and easy. After seeing the vehicle online Michael had it ready for our appointment and answered a More

by Melissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Krantz
May 18, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Thanks for your feedback Melissa. We appreciate your comments regarding the customer service you received from Michael and will certainly pass them along. Please call us anytime with any vehicle questions or concerns you may have. Congratulations and thanks for shopping with us at Five Star Ford Carrollton. Trey Russell, GM, 972-242-6415.

May 17, 2017

Great experience, did not take up too much time. If you want great service, visit Grand Wahlquist at Sam Pack's Ford in Carrollton. After looking around the lot one day, I got to talking about what More

by Kyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Matthews, Grant Wahlquist
May 18, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Thanks for your feedback Kyle. We appreciate the customer service relationship you developed with Grant and will certainly pass along your positive comments. You are a valued customer at Five Star Ford Carrollton. Congratulations on your purchase and please call us anytime with any vehicle concerns you have. Thank you, Trey Russell, GM, 972-242-6415.

May 16, 2017

purchased an Escape Went to 5 Star to look at Escapes. Jess was very helpful and very knowledgeable on the operation and technology. Didn't use high pressure and made you More

by paulswadek@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Thank you for your review comments. We appreciate your feedback regarding the customer service you received from Jess Smith and will certainly pass them along. We value your business at Five Star Ford Carrollton. Please call us anytime regarding any car needs or concerns you may have. Thank you, Trey Russell, GM, 972-242-6415.

May 16, 2017

Lindsay Bass My experience with five star ford in Carrollton was awesome, Lindsay was super helpful and very honest, I will definitely recommend this dealership to More

by Mirka Cappello-Ogle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandra Benvenuto
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lindsay Bass
May 16, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Thanks for your feedback Mirka. We appreciate your comments regarding the customer service you received from Lindsey and will certainly pass them along. We value your business at Five Star Ford Carrollton and are delighted that you found the vehicle that was best for you. Please call us anytime with any questions or concerns you may have. Congratulations and thank you, Trey Russell, GM, 972-242-6415.

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