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Sam Pack's Five Star Ford Carrollton

Carrollton, TX

4.9
1,670 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since. These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership. Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year. Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions. The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award. Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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1635 S Interstate 35E

Carrollton, TX

75006

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Showing 1,670 reviews

March 09, 2017

Excellent!!! After crummy service and experiences at other dealerships, Sean Pinegar and Sam Pack Ford made buying my first car easy and straight forward. They we More

by Audra Yenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Pinegar
Mar 09, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations Audra on the purchase of your first car! How nice of you to recognize Sean. Thank you for shopping at Five Star Ford Carrollton. We hope to see you again.

March 09, 2017

First car purchase... amazing I absolutely love my car! Thank you so much Jose! You made sure I got all the right benefits. I've gotten so many complements and I will always recomm More

by Lesaamichelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
Mar 09, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations on your new Ford, Lesaamichelle! Jose and our team thank you for shopping at Five Star Ford Carrollton. If you need any further assistance, please stop by or give us a call. Thank YOU!

March 09, 2017

Satisfied Customer 2017 F150 This is the second time I have purchased a new truck at Five Star Ford. Rueben Krause has always taken very good care of me. He is very knowledgeable More

by Cortes17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reuben Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Thank you Cortes17 for your return visit and loyalty to Rueben and Five Star Ford Carrollton. Your comments and referrals are truly appreciated. We hope you are enjoying your new truck. Congratulations and thanks again!

March 08, 2017

Good relationships only go as far as a $20 item The salesperson I worked with, Jess Smith, did a great job. I came in looking for a truck I found online - and even though I was at the wrong location More

by Brian Howe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dennis White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jess Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2017 -

Brian Howe responded

Thank you very much. Soon after I posted this review, I was contacted by Dennis, the manager I worked with, and he told me there was a miscommunication and that I was not meant to be charged for the small part. While I had to make another trip in to the dealership to affect the refund, I was grateful and relieved to learn that the situation would be rectified. It's good enough for me that they made it right. I will note this in my review edit.

March 03, 2017

EXCELLENT TRUCK BUYING EXPERIENCE An outstanding sales team in Jared Wingard (sales consultant) and Mike Munden (sales director). Jared very quickly found a truck that met my needs, a More

by Robin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Wingard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations on your new truck, Robin! Thanks for sharing your comments and recognizing both Jared and Mike. If we can be of further assistance, please feel free to call Jared or myself at 972-242-6415. Enjoy ~ RJ Rebolloso, GSM.

March 03, 2017

Never been easier When getting my new car I planned on visiting a couple of dealerships before making my decision. This dealership was the first stop on my list and I w More

by EFEXizBACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Saavedra, Melanie Lucero
Mar 03, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Thank you for your feedback. We are delighted that you found the vehicle you were looking for with us at Five Star Ford Carrollton. And, we certainly appreciate your comments regarding the service you received from Melanie Lucero. You are a valued customer to us and we appreciate your business very much. Thank you.

March 03, 2017

Yes.... They deliver.... Reuben Krause has made the last 2 lease experiences beyond convenient. Not only did he run the numbers on several choices but then also brought the p More

by A. Malcolm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reuben Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
R.J. Rebolloso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Thank you for recognizing Reuben Krause for his expertise. If either he or myself can be of further assistance, please let us know. We appreciate your loyalty and the opportunity to work with you~ Thanks again, RJ Rebolloso 972-242=6415.

March 03, 2017

Quick, easy, painless, & no pressure weeks ago I walked into the dealership, talked to the first man I saw Mike Munden tell him that I'm wanting to learn more about the Ford pickup. He ho More

by Puckett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reuben Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Munden
Mar 04, 2017 -

Sam Pack's Five Star Ford Carrollton responded

We love hearing you felt comfortable during the purchase of your new truck. Thank you for shopping with Reuben Krause and our crew. If we can be of further assistance, please stop by. Enjoy ~ R.J. Rebolloso, GSM.

March 02, 2017

Awesome experience!! I've been buying cars for 46 yrs and Melanie is by far the most knowledgeable and helpful sales person I have ever dealt with. I strongly recommend h More

by Jpoole
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
O'Don Mosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melanie Lucero, Brandon Matthews
Mar 02, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Thank you for your feedback and your ringing endorsement of Melanie Lucero, we are certainly fortunate to have her Five Star Ford Carrollton. You are a valued customer to us and we appreciate your business very much. Thank you.

March 02, 2017

Quick, relaxed, honest experience. I have little time for purchasing a vehicle, so my effort began with internet research. I found the truck that I wanted on 5-Stars website, and soon More

by Shannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Your feedback is truly valued, Shannon. Congratulations on your new truck. Jess Smith and our team are thankful to have you as a customer. Enjoy your new ride and if you have any questions, please give me a call, RJ Rebolloso, GSM. 972-242-6415.

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