Sam Pack's Five Star Ford Carrollton

Top Notch Dealership and Salesman Reuben Krause This dealership was very professional and responsive at all times through the buying process. I worked with Reuben Krause and he was great! Reuben w This dealership was very professional and responsive at all times through the buying process. I worked with Reuben Krause and he was great! Reuben was very knowledgable about the Expedition I bought. I enjoyed working with Reuben because he was willing to give me space while I looked at other brands of cars over a three month period. He would check in with me but not ALL the time like some other dealerships. The credit department was very straightforward and my overall car buying experience could not have been smoother. More

Excellent experience Thank you to RJ, and Oleg. Great experience. Came in for service, ended up doing a trade in. Everyone was very helpful. A very impressive facility. Thank you to RJ, and Oleg. Great experience. Came in for service, ended up doing a trade in. Everyone was very helpful. A very impressive facility. More

Great experience, even thought I did not buy. Michael was great to deal with and got everything I ordered on the Super Duty 250 Platinum. He kept me informed by email as to the delivery date. T Michael was great to deal with and got everything I ordered on the Super Duty 250 Platinum. He kept me informed by email as to the delivery date. The minute it came in, my wife and I went to see and drive it. Michael was nice enough to let us drive it, with him in the back seat, to our house to see it it would fit in our garage. Unfortunately it did not fit in our garage and that made it a deal killer. Michael was very understanding and did not force the issue. Thanks Michael for your patience and understanding, LeRoy More

American Icon got me in the door, Danny sold us I had a very poor past experience with a Ford dealership in another state and subsequently the Ford Focus we purchased a number of years ago. Ford was I had a very poor past experience with a Ford dealership in another state and subsequently the Ford Focus we purchased a number of years ago. Ford was the only brand that I refused to consider this next round. When we moved to Texas - Sam Pack's was the closest service center. I met Clay my first visit and he took such great care of me. I happened to pick up the book American Icon (all about the Ford turn around story) and it convinced me that the old Ford I didn't like wasn't the same as the Ford of today. I called Clay for a recommendation on a sales associate and he hooked me up with Danny. Danny was so wonderful to work with he end up trading it our second car and driving off with two new Fords. I never felt pressured, always supported. Would highly recommend this duo :) More

Great Service, super-friendly, paired my phones This place was awesome! I walked in and drove off in my new car within an hour! Service was unbelievable! They paired all of my phones to blue tooth This place was awesome! I walked in and drove off in my new car within an hour! Service was unbelievable! They paired all of my phones to blue tooth, and also showed me how to use Android Auto and my wife's Iphone which is different app! Called me a week later to make sure that I was using all of the technology in my 2017 Fusion. I would recommend 5 Star Ford, Carrollton to anyone! RJ Rebolloso was my sales agent and he was super-fantastic. Very professional. I told him exactly what I was looking for and he quickly matched me with the perfect car!! More

Jared Wingard was awesome I do not like high pressure or playing the game their way. Jared Wingard was wonderful and listened to me. He answered every question I had and was I do not like high pressure or playing the game their way. Jared Wingard was wonderful and listened to me. He answered every question I had and was so laid back! I enjoyed working with him and highly recommend him. David in finance was also very good and answered any question i had. Very kind. But he needs more family pictures in his office. They are kind of sparse! Thanks guys! More

Melanie and Staff made it happen! Melanie and the staff made buying a new car a pleasant experience. She was professional and answered questions and requests so patiently. She created Melanie and the staff made buying a new car a pleasant experience. She was professional and answered questions and requests so patiently. She created confidence in the staff and service department at 5 Star/Carrollton. Their name accurately describes their customer service. Nancy More

By far the best car buying experience, ever! I worked with Rueben Krause at Sam Pack's Five Star. Rueben was amazing! No pressure, very knowledgeable, super friendly, and most importantly, he d I worked with Rueben Krause at Sam Pack's Five Star. Rueben was amazing! No pressure, very knowledgeable, super friendly, and most importantly, he did not pressure me. Sam Pack's Five Star now has a lifelong customer. :) More

Greatest car buying experience ever Probably the best car buying experience ever. Was looking for a red 2016 mustang gt and my credit was nowhere near perfect and I was at work when the Probably the best car buying experience ever. Was looking for a red 2016 mustang gt and my credit was nowhere near perfect and I was at work when the deal happened. I inquired for a ford mustang at another dealership not to far but the deal negotiations were way off for me and they basically tried to charge my twice for the same vehicle. I inquired about a vehicle online while at work and Juston Emmett followed up about the vehicle. I told him my credit, where I wanted my note to be and my down payment. He said I WILL make it happen. I get a call less than 2 hours later and they ask me am I ready to pick my car up. The fact that I was able to do everything online and walk in to sign papers is amazing and was able to get basicall 0% intrest rate on top of 75,000 bumper to bumper warranty for just 4$ extra a month. I HIGHLY RECOMMEND this dealership to ANYONE looking for a ford vehicle...in particular mustangs...Justin IS the man to see. If they could give awards from customers They would have a gold medal by now. Clean, friendly, fast environment. Can't say enough good things about this dealership. when I waited for my papers to come in multiple people asked me if I needed help. 2 words for you... JUSTON EMMETT More

Great Experience!! I arrived at the dealership with the intent to buy in the next few days, and had done my research on Sam Packs to get a feel for what to expect. I got I arrived at the dealership with the intent to buy in the next few days, and had done my research on Sam Packs to get a feel for what to expect. I got not only what I expected but so much more. The entire team I worked with made this the LEAST painful auto purchase I have ever had! Raul was friendly and a pleasure to work with. Michael was very patient and gave an in-depth look into what I was getting into, etc. Jared was extremely courteous and helpful. I am in the restaurant industry and of course meet a million people a year...I will MOST CERTAINLY recommend Sam Packs for any friends and acquaintences I know of looking for a new ride! More