Sam Pack's Five Star Ford Carrollton

American Icon got me in the door, Danny sold us I had a very poor past experience with a Ford dealership in another state and subsequently the Ford Focus we purchased a number of years ago. Ford was I had a very poor past experience with a Ford dealership in another state and subsequently the Ford Focus we purchased a number of years ago. Ford was the only brand that I refused to consider this next round. When we moved to Texas - Sam Pack's was the closest service center. I met Clay my first visit and he took such great care of me. I happened to pick up the book American Icon (all about the Ford turn around story) and it convinced me that the old Ford I didn't like wasn't the same as the Ford of today. I called Clay for a recommendation on a sales associate and he hooked me up with Danny. Danny was so wonderful to work with he end up trading it our second car and driving off with two new Fords. I never felt pressured, always supported. Would highly recommend this duo :) More

Great Service, super-friendly, paired my phones This place was awesome! I walked in and drove off in my new car within an hour! Service was unbelievable! They paired all of my phones to blue tooth This place was awesome! I walked in and drove off in my new car within an hour! Service was unbelievable! They paired all of my phones to blue tooth, and also showed me how to use Android Auto and my wife's Iphone which is different app! Called me a week later to make sure that I was using all of the technology in my 2017 Fusion. I would recommend 5 Star Ford, Carrollton to anyone! RJ Rebolloso was my sales agent and he was super-fantastic. Very professional. I told him exactly what I was looking for and he quickly matched me with the perfect car!! More

Jared Wingard was awesome I do not like high pressure or playing the game their way. Jared Wingard was wonderful and listened to me. He answered every question I had and was I do not like high pressure or playing the game their way. Jared Wingard was wonderful and listened to me. He answered every question I had and was so laid back! I enjoyed working with him and highly recommend him. David in finance was also very good and answered any question i had. Very kind. But he needs more family pictures in his office. They are kind of sparse! Thanks guys! More

Melanie and Staff made it happen! Melanie and the staff made buying a new car a pleasant experience. She was professional and answered questions and requests so patiently. She created Melanie and the staff made buying a new car a pleasant experience. She was professional and answered questions and requests so patiently. She created confidence in the staff and service department at 5 Star/Carrollton. Their name accurately describes their customer service. Nancy More

By far the best car buying experience, ever! I worked with Rueben Krause at Sam Pack's Five Star. Rueben was amazing! No pressure, very knowledgeable, super friendly, and most importantly, he d I worked with Rueben Krause at Sam Pack's Five Star. Rueben was amazing! No pressure, very knowledgeable, super friendly, and most importantly, he did not pressure me. Sam Pack's Five Star now has a lifelong customer. :) More

Greatest car buying experience ever Probably the best car buying experience ever. Was looking for a red 2016 mustang gt and my credit was nowhere near perfect and I was at work when the Probably the best car buying experience ever. Was looking for a red 2016 mustang gt and my credit was nowhere near perfect and I was at work when the deal happened. I inquired for a ford mustang at another dealership not to far but the deal negotiations were way off for me and they basically tried to charge my twice for the same vehicle. I inquired about a vehicle online while at work and Juston Emmett followed up about the vehicle. I told him my credit, where I wanted my note to be and my down payment. He said I WILL make it happen. I get a call less than 2 hours later and they ask me am I ready to pick my car up. The fact that I was able to do everything online and walk in to sign papers is amazing and was able to get basicall 0% intrest rate on top of 75,000 bumper to bumper warranty for just 4$ extra a month. I HIGHLY RECOMMEND this dealership to ANYONE looking for a ford vehicle...in particular mustangs...Justin IS the man to see. If they could give awards from customers They would have a gold medal by now. Clean, friendly, fast environment. Can't say enough good things about this dealership. when I waited for my papers to come in multiple people asked me if I needed help. 2 words for you... JUSTON EMMETT More

Great Experience!! I arrived at the dealership with the intent to buy in the next few days, and had done my research on Sam Packs to get a feel for what to expect. I got I arrived at the dealership with the intent to buy in the next few days, and had done my research on Sam Packs to get a feel for what to expect. I got not only what I expected but so much more. The entire team I worked with made this the LEAST painful auto purchase I have ever had! Raul was friendly and a pleasure to work with. Michael was very patient and gave an in-depth look into what I was getting into, etc. Jared was extremely courteous and helpful. I am in the restaurant industry and of course meet a million people a year...I will MOST CERTAINLY recommend Sam Packs for any friends and acquaintences I know of looking for a new ride! More

Hands Down The BEST Ford Dealership! This is my husband's 3rd F150. I wanted to surprise him with a new one while he was out of town. I did the deal with Rob Forgy over a handful of pho This is my husband's 3rd F150. I wanted to surprise him with a new one while he was out of town. I did the deal with Rob Forgy over a handful of phone calls. I got a great deal on a new Platinum F150 and outstanding customer service! Thank you Rob for making the process so painless!!! More

Danny took care of my automotive needs as always Decided that my current auto was insufficient for my current needs. Contacted Danny to discuss the auto that I thought I wanted. When I arrived at t Decided that my current auto was insufficient for my current needs. Contacted Danny to discuss the auto that I thought I wanted. When I arrived at the dealership, it was pulled to the front. We made the deal the next day and finalized it the following day. Danny has sold me, my family and some of my friends several Fords over the years. Always a fair deal and a pleasant experience. Being in the customer service business it is not easy to impress me with the buying process. Danny is a true professional. More

Great Service!! Would highly recommend this dealership to anyone! Excellent service, everyone was kind, they were patient and easy to work with. Would consider going Would highly recommend this dealership to anyone! Excellent service, everyone was kind, they were patient and easy to work with. Would consider going back for our next vehicle! More