Sam Pack's Five Star Ford Carrollton

Purchasing a new Ford F-250, Hekma Harrison grat sells perso I received a great first impression from Hekma Harrison. He presented himself as an courteous and honest salesman. I was not in the market for buyin I received a great first impression from Hekma Harrison. He presented himself as an courteous and honest salesman. I was not in the market for buying a new truck. He convinced me that I could buy a new Ford F-250 that day. The reason I was there to get my truck service and go home. His persuaded me to change my mind to see if I could Purchase a new truck. Then Mr. Harrison started to work on a package to get me into a new truck. All of those who made it possible for me to purchase a new Ford Truck, I take my hat off to the whole staff. They made the deal a win/win for both sides I never felt skeptical at any time during the whole process. I want to take my hat off to the whole team at Five Star Family in Carrolton Texas. More

Great Experience! We have purchased 2 cars here. Both times were great. My wife and I walked away with a great deal on a nicer car than we thought we would be able to a We have purchased 2 cars here. Both times were great. My wife and I walked away with a great deal on a nicer car than we thought we would be able to afford. All salespeople involved were patient and willing to work with us to get the best deal. We will be back when we are ready to buy another car. More

EXCELLENT Service I've just bought my second truck from these guys, and highly recommend them. My salesman, Jared (who sold me both vehicles) couldn't be any more profe I've just bought my second truck from these guys, and highly recommend them. My salesman, Jared (who sold me both vehicles) couldn't be any more professional, courteous, and knowledgeable about his product. Excellent buying experience. HIGHLY RECOMMEND -James Crump More

most accommodating experience I've ever had! I had the pleasure of dealing with one of the most knowledgeable sales reps, Reuben Krause, and one of the friendliest sales managers, Mike Munden. No I had the pleasure of dealing with one of the most knowledgeable sales reps, Reuben Krause, and one of the friendliest sales managers, Mike Munden. No strong arming happens at Five Star Ford Carrolton. The moment you drive up on the lot you're treated like one of the family. It's refreshing to have an easy going car buying experience. Can't say that at very many other dealerships. 2 thumbs up! More

Excellent Customer service. Chandler was very knowledgeable and didn't push at all. Made sure they found what I wanted and put my needs and concerns first. Friendly and great p Chandler was very knowledgeable and didn't push at all. Made sure they found what I wanted and put my needs and concerns first. Friendly and great price! More

Always the best experience ! We have been coming to this dealership for about 15 years and every time we have left extremely happy. We have visited other dealerships, but we have We have been coming to this dealership for about 15 years and every time we have left extremely happy. We have visited other dealerships, but we have never received the level of service that we have from Sam Packs Five Star Ford in Carrollton! In fact any other place greatly pales in comparison . If you want honesty, integrity, and customer appreciation then you should look no further! This is the place. Dennis White is an outstanding salesman and now manager. You just can't get a better person to help you get you through this major purchase. He is always the consummate professional! Melanie Lucero is more of the same. Her professionalism and courtesy are above all the rest. Justin McCarroll in Finance went above and beyond to ensure our transaction was smooth and easy. I have never experienced this level of customer service anywhere much less at a car dealership. All three of these individuals are to be commended for their exceptional level of service, integrity and honesty. Best all around ! More

Fantastic Experience, No Pressure and Great Deal We Purchased a new 2015 F-150 King Ranch 4x4. We spent the last month researching this model and configuration among several dealers, both local and We Purchased a new 2015 F-150 King Ranch 4x4. We spent the last month researching this model and configuration among several dealers, both local and regional. I finally settled on Sam pack of Carrollton as they were on the list of dealers suggested via our SAM's auto club (trucar). And We could not be happier. First: Price: We were offered the best price for the same model and year over all the other dealers we tried. This price was offered up front with no gimmicks, and was the price that included everything but TT&L. Second, Josh, our rep was professional, polite and absolutely low pressure. (zero pressure actually). Third: Our trade was slightly below other dealer offers, however it was fair and was not inflated to reduce the truck price. Fourth: Sam pack doesn't load up the vehicle with dealer options then require you to haggle lower prices. All dealer optional services and items are offered after the deal is made, and with low pressure. We did elect to perform some window tinting. Did I mention our rep spent 4 casual hours with us at the dealership? This allowed us to drive at our pace, review the actual truck at our pace, deal at our pace and never once did he rush or pressure us in any direction. We finished the transaction at about 9 PM. Finally, the dealer had the exact truck in stock that they offered over the phone. This is not common and dealers often lure buyers with any requested configuration only to have a slightly different model or configuration once the person arrives. This was the exact truck we discussed and asked for prior to visiting the dealership. down to every last detail. At finance closing, David Barragan was polite and offered services with low pressure and seemed genuinely helpful and appreciative. After the sales and transfer of items from our trade to the new vehicle Josh then recognized we were hungry and suggested a nearby restaurant, Nice! There are many dealerships in my area, and I will certainly use this dealership again. More

New Car Buy Fro Hakem Harrison Bless Hakem's heart. We were his first new car sales and he was able to take my harassment and still get the deal done. Great guy and he will go far i Bless Hakem's heart. We were his first new car sales and he was able to take my harassment and still get the deal done. Great guy and he will go far in the business. Lacks a little in the technical area but that will come with experience. Hakem, take care of your little ones and anyone that has the pleasure to work with you I'm sure will enjoy the experience as much as my wife and I. If I had to buy another new car I would hope that you would be my sales associate. Thanks !!! More

PERSONABLE, CARING, COURTEOUS AND AWESOME STAFF AND SERVICE VERY CARING, PERSONABLE, BEST SALES AND SERVICE STAFF, GREATEST ALL AROUND DEALERSHIP AND THIS IS THE 2ND FORD ESCAPE THAT I PURCHASED FROM THEM, THEY VERY CARING, PERSONABLE, BEST SALES AND SERVICE STAFF, GREATEST ALL AROUND DEALERSHIP AND THIS IS THE 2ND FORD ESCAPE THAT I PURCHASED FROM THEM, THEY ARE ALL WINNERS More

Very good experience The same excellent experience in purchasing my second car from same salesman. So doesn't that explain it all---the dealership and the salesman Danny The same excellent experience in purchasing my second car from same salesman. So doesn't that explain it all---the dealership and the salesman Danny Forsee.. More