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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,852 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,852 reviews
October 08, 2026
I've done business with this dealership for nearly 50 years and its always been a great experience. They have a lot of new blood but also they maintain great long time employee's. My salesperson is Danny years and its always been a great experience. They have a lot of new blood but also they maintain great long time employee's. My salesperson is Danny Forsee and he has been at this location for maybe 45 years in various capacities. The last 35 or so years in sales. Trey Russell is the GM and he's the best. I will be looking for another car within 12 months to replace the Ford Edge I will be giving to my grandson; A soon to be new driver ( 8 months out ) and most likely another Ford customer. Keep up the great work. More
by Fordcommitted
October 06, 2026
This Ford dealership help me find the car that I was looking for and what I was asking on how the car looked as in model in year!! looking for and what I was asking on how the car looked as in model in year!! More
by mommy2be26
Employees Worked With
October 06, 2026
Arrived with my trade in around 1:00 pm and left with my new truck before 4:00 pm including going through finance. new truck before 4:00 pm including going through finance. More
by xxwilcher
October 06, 2026
Sam Pack’s Five Star Ford has a great staff that treated me with honesty and respect throughout the entire buying process. me with honesty and respect throughout the entire buying process. More
by Holden F
Employees Worked With
September 29, 2026
Max was great at answering any questions I had regarding the buying process and was very easy to work with. He was great at addressing my concerns about the truck, both in pricing and other concerns I had. the buying process and was very easy to work with. He was great at addressing my concerns about the truck, both in pricing and other concerns I had. At the end of the day, I walked away with exactly what I wanted and was more than happy with the deal we settled on. More
by Reedrichardson45
September 28, 2026
I just want to say thank you to Herman he helps me a lot and he helps me also to get a good price and excellent interest .. I’ll highly recommend his services . First time buying my car in Ford and it was a and he helps me also to get a good price and excellent interest .. I’ll highly recommend his services . First time buying my car in Ford and it was a nice experience best ever .!!! More
by Keilaguerrero0217
Employees Worked With
September 28, 2026
The guys at this dealership are the best. I just bought my second car from Sam Pack's Five Star Ford. Everyone I worked with was top notch..Both Terry and Jared were a pleasure to work with. I just bought my second car from Sam Pack's Five Star Ford. Everyone I worked with was top notch..Both Terry and Jared were a pleasure to work with. They have my highest compliments. More
by Mick
September 27, 2026
Great experience start to finish. Claudia Torres was terrific to work with. I would not hesitate to do business with them again. Claudia Torres was terrific to work with. I would not hesitate to do business with them again. More
by Greg
Employees Worked With
