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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,675 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,675 reviews
October 30, 2019
Best Car Buying Experience I cannot say enough good things about working with Phil! My dad and I came in to purchase a pre-owned ford escape and he made the entire process os mu I cannot say enough good things about working with Phil! My dad and I came in to purchase a pre-owned ford escape and he made the entire process os much easier. I was expecting to spend hours and days at the dealership but Phil found us exactly what we were searching for and expedited the process. He exemplified great customer service and went above and beyond to help us along the way. I'd recommend him to anyone and everyone looking for a car More
by Cathryn
Employees Worked With
Phil Marsteller
October 29, 2019
Was leaving a 2016 Chevy Camaro from a lease, that Chevy did not replace. I have never had a Ford in my life, I feel I am now a permanent Ford customer. did not replace. I have never had a Ford in my life, I feel I am now a permanent Ford customer. More
by bradleyhicks
October 28, 2019
Sales team worked to get me what I wanted. Went in with a car and an amount in mind that I wanted to leave with. Salesman David Baldovin worked with us along with his manager to get us in a 20 Went in with a car and an amount in mind that I wanted to leave with. Salesman David Baldovin worked with us along with his manager to get us in a 2019 Ford Escape that met our needs and fit our budget. Very pleased with their attention to what we wanted and needed and their tenacity to get the deal done when I was determined to not leave with less than what I came for in vehicle and price. More
by Tony
October 28, 2019
Pleasant buying experience MIchael was very nice. No high pressure, which made buying my van very pleasant. I'm an older woman and dread car buying, but Michael made me feel ve MIchael was very nice. No high pressure, which made buying my van very pleasant. I'm an older woman and dread car buying, but Michael made me feel very comfortable. Thank you More
by Mary H
October 27, 2019
Great experience through the buying experience We worked with Anthony Garcia and our experience was excellent! He was very knowledgeable and relatable. He was flexible and worked with us through ou We worked with Anthony Garcia and our experience was excellent! He was very knowledgeable and relatable. He was flexible and worked with us through our decision making process without applying any pressure. We give him 5 stars! More
by NewExplorer
October 26, 2019
Excelent experience Emmanuel was very helpfull, he knows about the products and he is always trying to help. Was a great experience buying here. Really amazing team. Emmanuel was very helpfull, he knows about the products and he is always trying to help. Was a great experience buying here. Really amazing team. More
by Rogelio A
Employees Worked With
Emmanual Avila
October 25, 2019
Great 1st time experience My experience with Erick was great. This was my first time buying a vehicle and was a little unsure of what to expect. I started communicating with Er My experience with Erick was great. This was my first time buying a vehicle and was a little unsure of what to expect. I started communicating with Erick over email and he was very quick with his replies. Once in the dealership, he did a great job of understanding what was important to me and working with me through it. I highly recommend him! More
by jrenglish81712
Employees Worked With
Erick Perez
October 25, 2019
Always a great experience Hands down one of the best experiences when leasing a new car from this place. Have been returning for several years and every sales person has been Hands down one of the best experiences when leasing a new car from this place. Have been returning for several years and every sales person has been so helpful. More
by Roxx0822
October 23, 2019
Very simple experience I've never bought a car from a dealership. Sandy helped with every step. She made sure to take care of me and made this an easy process. I've never bought a car from a dealership. Sandy helped with every step. She made sure to take care of me and made this an easy process. More
by Vern
Employees Worked With
October 22, 2019
Enjoyed buying my car yesterday Yesterday I visited Sam Pack's for the 1st time. I am 62 years old and have purchased many cars over the years, so I was dreading "The Green Mile" wal Yesterday I visited Sam Pack's for the 1st time. I am 62 years old and have purchased many cars over the years, so I was dreading "The Green Mile" walk into a car dealership. However, after being assisted by Kaleb Willis, I purchased a car there and really enjoyed it. Kaleb actually listened to what I needed and wanted. He never pressured me. He was polite and respectful. If every sales associate was like Kaleb, buying a car would be fun instead of feeling like I was swimming with sharks. I will definitely purchase future cars at Sam Pack's with Kaleb.........Very Happy Buyer/Joni B. More
by Joni bullard
