Sam Pack's Five Star Ford Carrollton

Fantastic service! I was in a hurry and had limited time Fantastic service! I was in a hurry and had limited time and they did everything possible to accommodate my schedule. I couldn’t have asked for a bet Fantastic service! I was in a hurry and had limited time and they did everything possible to accommodate my schedule. I couldn’t have asked for a better experience! More

Christopher was awesome Even though we were a couple of Ford enthusiast tourists from New Zealand just looking he was helpful and obliging. I'd definitely buy a car from him when in the market for one. Ford enthusiast tourists from New Zealand just looking he was helpful and obliging. I'd definitely buy a car from him when in the market for one. More

Not a Ford guy Don Wagner did a great job helping me get into a used Chevy Truck. If I'm ever in the market for another vehicle. I looking to you guys first. Best ca Don Wagner did a great job helping me get into a used Chevy Truck. If I'm ever in the market for another vehicle. I looking to you guys first. Best car shopping experience of my life. GREAT JOB! More

Buyer Beware My experience with Sam Pack’s Five Star Ford started off well. My sales rep was extremely responsive throughout the negotiation process, and was very My experience with Sam Pack’s Five Star Ford started off well. My sales rep was extremely responsive throughout the negotiation process, and was very upfront the entire time. After coming to an agreement on the sale price, I traveled 5 hours in order to finalize the sale of the vehicle. Due to the distance, I hired a third-party transport company to have the vehicle delivered by to my hometown. The experience took an extreme downward spiral when the vehicle arrived a day after making the purchase and it had a small dent on the back end of the trunk. I pointed it out to the driver and he showed me the documentation stating it was damaged from origin. I contacted my sales representative who informed me that it wasn’t damaged before it left, however, he had no pictures of the vehicle before it was load on the transport truck or documentation validating his claim. I spent an entire week dealing with my sales representative, the transport company’s claims representative, and the driver attempting to figure out when/how the damage happened and all I ended up getting is each party blaming each other. No one was willing to take ownership or to resolve the issue. Being 5 hours away from either company, and unable to make the trip back to discuss a way forward, I felt helpless. The fix I was presented by Sam Pack’s was that I could purchase an aftermarket panel to replace the trunk panel that has the dent. I asked if it was possible to have an OEM panel paid for and shipped to me for install. Unfortunately, I was informed the part was $527 and that they (upper management) wouldn’t foot the bill. You’d figure that after spending a substantial amount of money on a vehicle that the dealership would do everything in their power to make the situation right. Especially considering they can’t explicitly prove the damage wasn’t on my BRAND NEW vehicle before it was transported. For a company that undoubtedly makes a significant amount of money, they provided one of the worst car buying experiences of my life over $500. I have attempted to contact upper management on several occasions, but keeping getting no answer or responses to my voicemails. My sales representative keeps saying his attempts to correct the situation fail because those with the power to make the situation right won’t. I have made thousands of purchases, but I have never left a review before. I would be cautious when dealing with Sam Pack’s Five Star Ford. They provided an amazing experience until something went wrong in which their care, attentiveness, and ability to provide resolve goes out the window. With the purchase of this vehicle my family is now a “Ford Family” in that all of our vehicles are Fords. I use to have pride in being associated with Ford, but after this experience that’s no longer the case. More

Fast, seamless experience I was extremely impressed at the ease of purchasing my Edge. Jared Wingard is extremely knowledgeable on all vehicle offerings and listened to my nee I was extremely impressed at the ease of purchasing my Edge. Jared Wingard is extremely knowledgeable on all vehicle offerings and listened to my needs before getting me exactly what I was looking for. The rest of the team made it a quick and painless process and I highly recommend this dealership. More

Dream car This was an amazing car buying experience. Everyone was super friendly and welcoming. Michael Chenarides and Justin McCarroll were very patient with m This was an amazing car buying experience. Everyone was super friendly and welcoming. Michael Chenarides and Justin McCarroll were very patient with me and wanted to make sure I was completely satisfied and with their help and the tedt of the staff I was able to drive off in my dream car brand new mustang gt. If you need a car and want amazing service go to Sam Packs Ford in Carrollton. This is gonna be the only Ford I go to for service and future car purchases. More

Fantastic experience Very one was so very nice and helpful. I especially want to thank Phil Marsteller and Joseph Walker. I highly recommend this dealership to everyone. Very one was so very nice and helpful. I especially want to thank Phil Marsteller and Joseph Walker. I highly recommend this dealership to everyone. More

Enjoyable experience & large selection of new 2019 Rangers I took my 2013 Explorer in for a leak in my 4WD PTU and realised that it was not worth fixing the 171,000 mile vehicle. Service Advisor, Kenneth Fair I took my 2013 Explorer in for a leak in my 4WD PTU and realised that it was not worth fixing the 171,000 mile vehicle. Service Advisor, Kenneth Faircloth assisted me repeatedly as I tried to determine what I needed to do regarding my 2013 Explorer. Once I decided to purchase a new Ranger, Kenneth put me in touch with Sales Manager Raj Patel, Sales Associate Emmanuel Avila. Finance Manager Tommy Ly did not pressure us to purchase anything we were not interested in. My visit to Sam Pack in Carrollton was worth the time I spent there. Emmanuel was literally running around coordinating the trade in assessment, pulling out the vehicle I was interested in which was buried in the sea of new Rangers. Then Emmanuel retrieved us as we roamed the lot making sure we saw all the many Rangers Sam Pack had. Emmanuel is polite, energetic, and pleasure to work with. Give this young man a chance to impress you. I will not hesitate to make the trip from McKinney to Sam Pack in Carrollton for car purchases and service. Bonus that they are very close to my job as well. More

Review Great service. Knowledgeable, listens to my needs. Answered all my questions. Let me know some of the issues that might arise and how to take care of Great service. Knowledgeable, listens to my needs. Answered all my questions. Let me know some of the issues that might arise and how to take care of them More