Sam Pack's Five Star Ford Carrollton

Expedition Never once was pushy but then again I shopped online and knew what I wanted when I got there. Wasnt happy that what wanted to look at though was in p Never once was pushy but then again I shopped online and knew what I wanted when I got there. Wasnt happy that what wanted to look at though was in pieces because they need a part for something else and I had to wait to drive it. But Michael was friendly and wanted me to be happy. I was never asked some vital questions so I have some hard marks to check credit to get best rates. More

Very pleasant experience Now I know how Sam Pack came up with the name of his dealerships. It was 5 star treatment all the way. Jess was a pleasant and very professional sales Now I know how Sam Pack came up with the name of his dealerships. It was 5 star treatment all the way. Jess was a pleasant and very professional salesperson from start to finish. I won't hesitate returning for my next purchase. More

Easy and no pressure Melanie L. Was great. Attentive and was a no pressure sales experience. Good product knowledge. There was a third representative who goes over the inf Melanie L. Was great. Attentive and was a no pressure sales experience. Good product knowledge. There was a third representative who goes over the infotainment stuff that was great! More

New car was a breeze The process was pretty painless. I had an idea what I wanted and they were able to deliver. The last time I purchased the finance piece took the lon The process was pretty painless. I had an idea what I wanted and they were able to deliver. The last time I purchased the finance piece took the longest, but this time it was very quick and they did their best to get me out for a conf call. When we bumped up against it, they provided me a quiet place for my conference call so I could go over the car after I was finished. Great customer service and follow up. Jess and Jose were great to work with. Clay and Kevin in the Service Dept. always provide great service too. More

Great Experience Everyone was very friendly and helpful. I recommend 100%. Micheal had the truck I was interested in ready to test drive. Later he was out there deta Everyone was very friendly and helpful. I recommend 100%. Micheal had the truck I was interested in ready to test drive. Later he was out there detailing it. David in Finance was great as well. More

A pleasure as always I just purchased my 4th vehicle from the wonderful people at Five Star Ford. Melanie has been involved in the last 3 of those. My fiance and I had jus I just purchased my 4th vehicle from the wonderful people at Five Star Ford. Melanie has been involved in the last 3 of those. My fiance and I had just moved back to Dallas and were in need of a new car in a bit of a hurry. Melanie and Jess both worked to find us just what we wanted, and we got a great car at a great price. I have been dealing with the people at Five Star for the last 8 years, and it's refreshing to know I can call them up and let them know what I am looking for. When I get there, they have cars (or trucks) ready for me to look at, and I can be driving away in a new car in a matter of hours. The only problem I have is getting the Mrs. to let me drive it. :) Thank you again ladies for finding just the right car. More

new car Very pleasant man ,enjoyed working with him on my new suv he heloped close the deal .My hub and will work with him on his next vehicle Very pleasant man ,enjoyed working with him on my new suv he heloped close the deal .My hub and will work with him on his next vehicle More

Good experience Had a good experience buying a vehicle and I have to return for some upgrades and service work. The sales person mike krantz was personable and easy Had a good experience buying a vehicle and I have to return for some upgrades and service work. The sales person mike krantz was personable and easy to talk with and he took his time and I was not rushed. Outstanding. More

Great people, great experience! I came in looking for a vehicle I had seen listed online and the staff here went above and beyond to make sure that I found a vehicle that had all the I came in looking for a vehicle I had seen listed online and the staff here went above and beyond to make sure that I found a vehicle that had all the things I was looking for! Would highly recommend! More

My best car buying experience ever Recently, I purchased a 2018, F150, XLT from Five Star Ford Carrollton. My sales person was LaCreshia Jones and she is new enough to Five Star For Recently, I purchased a 2018, F150, XLT from Five Star Ford Carrollton. My sales person was LaCreshia Jones and she is new enough to Five Star Ford Carrollton that she doesn't show up in the online Sales Staff lineup, or I would write my review under her name and picture. I have traded vehicles about every 4 years since 1988 and this purchase experience was the best ever, due to the team work between LaCreshia (5 Stars) and Sales Mgr Raj Patel. On three separate occasions, I visited the dealership to establish my trade-in value, select a new F150, and for a test drive and LaCreshia made sure all my questions were answered and that I was comfortable with all aspects of my new truck selection. I also applaud LaCreshia, Alexandra Benvenuto, & Joseph Walker for service after the sale, when I went back three days later to get Skylink installed and to get some technical questions answered. I will definitely recommend my friends and co-workers to LaCreshia, if they are in the market for a new vehicle. Walt K. More