Back

Sam Pack's Five Star Ford Carrollton

Carrollton, TX

4.9
1,675 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since. These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership. Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year. Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions. The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award. Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
Contact Dealership

1635 S Interstate 35E

Carrollton, TX

75006

Directions

By Type

Showing 1,675 reviews

November 28, 2017

Buying from friends It is so nice to have someone you can trust to always be on the look out for what is best for you. That is certainly what Chandler does. His kindnes More

by Amy JUdd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chandler Center
Nov 29, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Thanks for your feedback Amy. We are fortunate to have Chandler Center at Sam Pack's Five Star Ford Carrollton and will certainly share your remarks with him. Please call on us anytime with any car care needs you may have. Congratulations and thank you, Trey Russell, GM, 817-438-1700.

November 28, 2017

Happy Customers We are happy customers for several years, we recommend it, our seller Otilio Hernandez is very nice, helpful, and in our language. He knows very well More

by TonyRdz76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otilio Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Walker
Nov 28, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Thanks for your feedback Tony. We are delighted to have you as such a loyal customer at Sam Pack's Five Star Ford Carrollton. Please call us anytime with any car care needs you have, we're always here to help you. Congratulations and thank you, Trey Russell, GM, 972-2426415

November 27, 2017

de exelencia Exelente atencion apoyo en todo el proceso otilio una persona preparada en su rama de atencion y satisfaccion muchas gracias Lista feliz y satisfec More

by Amorcito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 27, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Gracias Amorcito por compartir tu experiencia en Five Star Ford Carrollton y por reconocer a Otilio. Estamos muy contentos de tenerte como nuestro cliente. Gracias, RJ Rebolloso, GSM.

November 21, 2017

Our patience was worth the wait to find Pack 5 Star Ford Great, easy communication. Used frequent email. Internet info was honest. Was ready for me when I came to appointment. Car was immaculate. In and out More

by Brayfamily4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Krantz
Nov 20, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Brayfamily4, we are glad you sought out our dealership, too. Thank you for the opportunity to work with you over the internet and at Sam Pack's Five Star Ford in Carrollton. If we can provide any additional information for your vehicle, please let us know. We appreciate you and your business, RJ Rebolloso, GSM. 972-242-6415

November 11, 2017

Great people 25 words will not do this justice. Melanie, Damon, Brandon, Ruben, and the Tech guy Joseph were all very nice and helpful. I am admittedly a diffi More

by JohnRuff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reuben Krause
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melanie Lucero, Brandon Matthews
Nov 11, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Mr. Ruff, it is great to hear you are enjoying your new Ford more than expected. Thank you for sharing this review of our staff. If there is anything else we can do to assist, please let us know at 972-242-6415. Thank you, RJ Rebolloso and the Sam Pack's Five Star Ford Carrollton team.

November 07, 2017

Best experience I've ever had My wife and I went in looking to test drive an Explorer and ended up purchasing the Explorer. Otilio Hernandez was recommended to us by a good friend More

by RickG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raj Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Otilio Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Barragan
Nov 07, 2017 -

Sam Pack's Five Star Ford Carrollton responded

RickG, we are so honored to have earned your business and your referrals. Our team appreciates the recognition and welcome you to Sam Pack's Five Star Ford in Carrollton. Congratulations to you and your wife on your new Ford Explorer. Thank you, RJ Rebolloso, GSM. 972-242-6415

November 06, 2017

Great Sales Rep and Great Dealership I stopped by Sam Pack Ford in Carrollton because it was on my way to the airport. I had a couple hours to look for a new vehicle for my son and ex wi More

by MarkMass1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff (Flash) Flaishans
Nov 07, 2017 -

Sam Pack's Five Star Ford Carrollton responded

MarkMass1, we are so glad you fit us into your trip to the airport. Thanks for recognizing Jeff Flashians and for shopping at Sam Pack's Five Star Ford in Carrollton. Please let us know if we can be of help to your son and family. Thank you, RJ Rebolloso, GSM. 972-242-6415

November 03, 2017

Cool beans First time buying a car new, and my first time was from a woman dressed as a dinosaur it was absolutely one of the greatest moments. I think the only More

by Padenizzle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Thank you for your honest feedback. You are a valued customer at Sam Pack's Five Star Ford Carrollton, and I assure you we have discussed the interruption you dealt with when making your purchase. Please call on us anytime with any car care needs you may have. Congratulations and thank you for shopping with us. Trey Russell, GM, 972-242-6415.

November 01, 2017

Great! Knowledgable! Quick! Jess was wonderful, calm and patient and helped me find the best deal and the best price for me. She has a great personality. This is my second ca More

by June F.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Pisarik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jess Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Walker, Mike Munden
Nov 02, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Thanks for your feedback June. We appreciate your comments regarding the service provided by Jess Smith and our sales team and will certainly pass them along. You are a valued customer to us at Sam Pack's Five Star Ford Carrollton. Please give us a call anytime regarding any car care needs you may have. Congratulations and thank you, Trey Russell, GM, 972-242-6415.

October 30, 2017

Great experience on buying first car! My wife and I came to 5 Star Ford to look at a Ford Edge 2017. Jess showed us different trims on the edge and also let us compare it to an Explorer. W More

by Juan Acosta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jess Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Walker
Oct 30, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations on your new car and thanks for your feedback Juan. You are a valued customer at Sam pack's Five Star Ford Carrollton. Please call us anytime regarding any car care needs or concerns you may have. Thank you, Trey Russell, GM, 972-242-6415.

...
89
...