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Santa Cruz Toyota
Capitola, CA
1,272 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you.
Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day.
Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage.
Please Contact Us should you have any questions. Thank you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
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Showing 1,272 reviews
June 06, 2026
Mikell was very helpful and personable. But you didn't have the part in stock that my 4Runner needed ( A gas cap) to keep my Check Engine / Take Your vehicle to a Dealership But you didn't have the part in stock that my 4Runner needed ( A gas cap) to keep my Check Engine / Take Your vehicle to a Dealership More
by burnettjeff
Verified Customer
June 06, 2026
I know After 5 hours of waiting I was sent to car with a maintenence needed display. After that was dealt with another problem showed up. Cruise control didn't work. I went home (21 miles) and contacted Mik maintenence needed display. After that was dealt with another problem showed up. Cruise control didn't work. I went home (21 miles) and contacted Mike who took good care of me the next morning. More
by dalehpennington
June 06, 2026
Excellent customer service Prompt and efficient service Very convenient Reliable and affordable Great having a shuttle Very convenient Reliable and affordable Great having a shuttle More
by minimacmoore
June 05, 2026
Very patient, friendly, and informative! The service charge was a bit more expensive than unexpected. So he helped me come up with something that was tailored to my needs at the time. He was The service charge was a bit more expensive than unexpected. So he helped me come up with something that was tailored to my needs at the time. He was very informative on factory protocol and patient enough to explain what everything was. More
by Silva.mercey
June 04, 2026
fast and courteous got to work done fast And the people that were courteous got the work done fast the people there were courteous and very helpful to my needs that were courteous got the work done fast the people there were courteous and very helpful to my needs More
by a.ruffo
June 04, 2026
Giselle was great at communicating and friendly. Vehicle service took much longer than what was estimated and the worker who was in charge of bringing my car to me had forgotten to get my vehicle. L Vehicle service took much longer than what was estimated and the worker who was in charge of bringing my car to me had forgotten to get my vehicle. Luckily Giselle gone to the service area herself to make sure they brought me my vehicle More
by ramonescamilla0001
Employees Worked With
Giselle Avilies
June 04, 2026
very knowledgeable. .. He tracked down the missing plates that were supposed to be around my catalytic converter .... to protect it from being stolen.... and they were pu .. He tracked down the missing plates that were supposed to be around my catalytic converter .... to protect it from being stolen.... and they were put on my vehicle .... I think it was called a Rat Cat Conv Shield More
by alinativerealtor
Employees Worked With
Omar Ruiz
June 04, 2026
Extremely professional and very helpful. Paplo was absolutely amazing and helpful. Im very great full for there service Paplo was absolutely amazing and helpful. Im very great full for there service More
by asawork2023
June 04, 2026
Service is generally good. It's the end when they tell you that your car will be brought up to the front. Almost every time I'm waiting at least 10 minutes and then I have to g It's the end when they tell you that your car will be brought up to the front. Almost every time I'm waiting at least 10 minutes and then I have to go ask them what's going on with my car and then it'll be like another 10 minutes before they bring it up. I've heard other people complain about the same thing. More
by davidspalding175
