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Santa Cruz Toyota
Capitola, CA
1,810 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you.
Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day.
Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage.
Please Contact Us should you have any questions. Thank you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
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Showing 1,811 reviews
November 01, 2026
Did not live up to my expectations. An oil change and tire rotation should not have taken five hours to complete, specifically when promised it would take a couple of hours. An oil change and tire rotation should not have taken five hours to complete, specifically when promised it would take a couple of hours. More
by hb401234
Verified Customer
October 30, 2026
The service managers at Toyota are often aloof and don’t have a welcoming/ friendly attitude. My experience as a female customer is they don’t feel like they need to explain the suggested repairs or make su have a welcoming/ friendly attitude. My experience as a female customer is they don’t feel like they need to explain the suggested repairs or make sure you understand the necessary work. My other experience is that the cost of the repairs are extremely high and the service person doesn’t show clear breakdown of labor costs which i thought was required. I got a lump sum estimate and that’s it. I am no longer going to be a regular customer because of my recent experiences at this dealer. More
by dmosich
October 30, 2026
I was offered a service of cleaning out some rodent litter for $230. I declined it and did it myself. It literally took me 30 seconds. litter for $230. I declined it and did it myself. It literally took me 30 seconds. More
by gjenet
October 30, 2026
The Toyota dealer is very helpful and I love the shuttle service. Plus the facility is nice and clean. service. Plus the facility is nice and clean. More
by Ledacanale
October 30, 2026
i hate this dealership I really really really really really really really REALLY hate this dealership really really really REALLY hate this dealership More
by ivan.serna456
October 30, 2026
Upsold $160 alignment on 11,000mile car, no before/after data. Won’t return /recommend. data. Won’t return /recommend. More
by pamhudson
Employees Worked With
October 30, 2026
Friendly, courteous, and patient The salesman understood my needs and answered my questions. He had patience with me . He never tried to talk me into a vehicle or option l did not need . my needs and answered my questions. He had patience with me . He never tried to talk me into a vehicle or option l did not need . More
by esp1
