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Santa Cruz Toyota

Capitola, CA

4.4
1,207 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you. Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day. Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage. Please Contact Us should you have any questions. Thank you!
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4200 Auto Plaza Dr

Capitola, CA

95010

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Showing 1,207 reviews

May 15, 2026

Love the quick service, how friendly everyone is and how they listen and deliver exactly what I requested. Also got to visit with the gentleman that sold me my car 3 years ago and share with him how much I More

by melindadeleon831
Recommend Dealer
Yes
Employees Worked With
Pablo Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pablo Garcia
May 15, 2026 -

Santa Cruz Toyota responded

It’s great to hear your visit was efficient and that our team delivered exactly what you needed. We’re thrilled you could reconnect with Pablo and that your Toyota is still performing well after three years. Thank you for sharing your experience, and we look forward to assisting you again.

May 15, 2026

Regular service plus wash and detail. They recommended an alignment as well. Exterior detail was not done to Gisele's standards so she had them do it again, which I appreciate. Her commun More

by justkimby
Recommend Dealer
Yes
Employees Worked With
Giselle Aviles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giselle Aviles
May 15, 2026

Friendly & knowledgeable staff. Great selection of cars & competitive prices. Easy to do business with them. More

by cruzpelton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Casillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abel Pena; great to work with him
May 15, 2026 -

Santa Cruz Toyota responded

Thank you so much for the great rating! See you next time.

May 14, 2026

Routine service. Drive up determined an alignment problem. Alignment was corrected. I am done now. More

by lecrush58
Recommend Dealer
Yes
Employees Worked With
Lea Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lea Clarke
May 15, 2026 -

Santa Cruz Toyota responded

Thank you so much! It was a pleasure having you here, and our team hopes to see you again.

May 14, 2026

Almost painless experience taking care of a recall. Shuttle service is excellent to and from Watsonville. Friendly and efficient service. Great communication on status of repair. More

by Chowwan
Recommend Dealer
Yes
Employees Worked With
Jerry Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Chavez
May 14, 2026 -

Santa Cruz Toyota responded

Thank you for sharing your feedback. We’re delighted the recall on your Toyota RAV4 Prime went smoothly and that our shuttle service to and from Watsonville served you well. Our team appreciates knowing the communication and efficient service made the process easy.

May 14, 2026

Almost painless experience taking care of a recall. Shuttle service is excellent to and from Watsonville. Friendly and efficient service. Great communication on status of repair. More

by Chowwan
Recommend Dealer
Yes
Employees Worked With
Jerry Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Chavez
May 14, 2026 -

Santa Cruz Toyota responded

How nice to hear that handling the recall on your RAV4 Prime was nearly effortless and that our shuttle to and from Watsonville worked well. It’s great that our updates kept you informed and that you found our service friendly and efficient.

May 14, 2026

Very professional and helpful Help walk me through a process that was difficult after my auto accident More

by mike.newman0
Recommend Dealer
Yes
Employees Worked With
Anthony
May 14, 2026 -

Santa Cruz Toyota responded

Thank you for highlighting our team’s professional guidance with your Toyota Prius Plug-In Hybrid after your accident. We’re glad we could help navigate that challenging process. Please reach out anytime you need assistance.

May 14, 2026

Very friendly and fast service thanks Very happy with the service Okay I really appreciate it thank I will definitely come back again thank thanks have a. Great weekend More

by adriandollars
Recommend Dealer
Yes
Employees Worked With
Kyle Trudell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Trudell
May 14, 2026 -

Santa Cruz Toyota responded

Thank you for noting our friendly and speedy work on your Tundra. Kyle is glad you’re happy with the service and plan to return. Have a great weekend and we look forward to seeing you again.

May 14, 2026

Best service department I have ever been to! Top notch! Great service from start to finish! More

by kspinardi
Recommend Dealer
Yes
Employees Worked With
Pablo Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pablo Garcia
May 14, 2026 -

Santa Cruz Toyota responded

We’re thrilled to learn our service department exceeded expectations for your RAV4 Plug-In Hybrid from start to finish. It’s rewarding to know our technicians provided top-notch care. We look forward to caring for your Toyota again.

May 14, 2026

I always have enjoyed my interactions with the people at Toyota Santa Cruz and this was no exception. The best experience! More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Casillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Deegan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2026 -

Santa Cruz Toyota responded

It’s great to know our team delivered another excellent RAV4 service experience. Thanks for sharing your feedback.

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