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Sapaugh GM Country

Herculaneum, MO

4.8
2,342 Reviews
We are a family-owned business fulfilling our customers automotive needs since 1984. Services include sales, service, parts and body shop! We have new Chevy, GMC, Buick and Cadillac and with over 200 preowned cars we have something for everyone! Everyone leaves happy!
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1435 McNutt Street

Herculaneum, MO

63048

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Showing 2,342 reviews

December 04, 2020

Al was super friendly and displayed a lot of patience with our decision making. I’m happy with our overall experience and would recommend this dealership. More

by KATTMAKK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Beye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

Sapaugh GM Country responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

December 03, 2020

I am so glad that I got my vehicle there Carla was great from start to finish. I recommend them to family and friends. All More

by sassy_43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carla Talbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

Sapaugh GM Country responded

Hello, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Carla was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

December 03, 2020

Wasn't pressured into buying and I like that! Gregg Jones was very understanding of my needs and wants in a vehicle and worked with me to find the right vehicle at a decent price. John McCarthy also ma More

by Jhogan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John McCarthy
Dec 04, 2020 -

Sapaugh GM Country responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Gregg and John. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

December 02, 2020

I did not know much about Sapaugh until a friend referred me to them. It was a wonderful thing and since day one, they have treated me like family. They have bent over backwards through the whole process o More

by mgaertner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Clemens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Rosener
Dec 03, 2020 -

Sapaugh GM Country responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

November 30, 2020

This is the second car we have purchased from Sapaugh. Rich Konold was our salesman with both purchases. Rich has a talent in determining a customers vehicle needs. Several years we have been wanting a More

by debbmr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Linderer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Konold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kirk L was a big asset with both transactions.
Dec 01, 2020 -

Sapaugh GM Country responded

Thank you so much for this wonderful feedback! We're so glad you came back to see us for your new Yukon Denali. It's fantastic to know Rich helped make us worth the drive. If there's anything else we can help you with in regards to your new vehicle, please let us know. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

Dec 02, 2020 -

debbmr responded

Please give Kirk a strong pat on the back as well. Kirk has been working with us to understand our trade value and giving a good trade in value for our car. Kirk is a fantastic negotiator with the customers.

November 28, 2020

I went there to buy a used vehicle. They went above and beyond to accommodate me. I had to bring the vehicle in for service, and again, they gave me a loaner until everything was perfect. More

by double_e_digital
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Ogle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Vanover
Nov 30, 2020 -

Sapaugh GM Country responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

November 25, 2020

Awesome Buying experience, Rick Gerber was the best to work with. The Whole dealership treated us Awesome Beat experience I have had buying a new vehicle. More

by doug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Clemens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gerber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John McCarthy
Nov 25, 2020 -

Sapaugh GM Country responded

Thank you for your great review, Doug! We're glad to have Rick on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

November 24, 2020

Very nice place to do business. Fair and honest prices. Very nice place to do business. Fair and honest prices. Friendly service and everything went very smooth. No high pressure tactics. Excellent ser More

by JEFFTRA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Clemens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wilson
Nov 24, 2020 -

Sapaugh GM Country responded

Thank you so much for taking the time to share your feedback with us, Jeff! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. All the best, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

November 22, 2020

Carla did an excellent job and made the process as easy as possible for me. It took a lot less time sitting at the dealership than it usually does. Definitely fill out the financial pre-qualification befor More

by gisappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carla Talbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Sapaugh GM Country responded

Thank you for your great review! We're glad to have Carla on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

November 19, 2020

Great dealership, very helpful people!Jim was awesome Great dealership, very helpful people! Jim was awesome helping me make a good choice and patient while I was trying to make a decision!!! Thank you More

by MARILYN.BATES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Haar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Beye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Sapaugh GM Country responded

Thank You ! We appreciate your business and the glowing review ! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

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