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Sarant Cadillac

Farmingdale, NY

4.7
3,252 Reviews
50 Years in Business A+ Rating on BBB Unlimited Parking Sales and Service all at one location All Cadillac loaner fleet 4.9 out of 5 Stars - DealerRater & Cars.com Entire inventory on site Over 450 new/pre-owned vehicles avialable #1 volume Cadillac Dealer in the NorthEast Conveniently located and easily accessible from all parkways and expressways WiFi / Fresh beverages
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4339 Hempstead Tpke

Farmingdale, NY

11735

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Showing 3,252 reviews

June 06, 2023

Dina is an excellent salesperson, didn’t use any of the regular Dealer BS or games. Got straight to business and got me a good price on my car considering the times. Made the car buying process as easy as More

by DavidA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vic Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dina Campanaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Sarant Cadillac responded

David, thank you for the great feedback about your visit with Dina! We're so glad you had a great experience and we hope to work with you again!

June 05, 2023

great job alex ,dina and vic were all excellent in leasing my new 2023 caddy. More

by Vinpasar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vic Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dina Campanaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2023 -

Sarant Cadillac responded

We're so glad to hear our team made your visit so wonderful. We appreciate your feedback. Thanks for choosing Sarant!

June 05, 2023

alex did a great job from start to finish i would definately reccommend him and the dealership More

by Vinpasar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vic Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2023 -

Sarant Cadillac responded

Thank for the glowing review for our team!

June 01, 2023

This was the worst communication in the service department I have ever had. No call backs. No information. Constant ten-minute hold times and then when someone got on the phone they said all of the More

by Gfh
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one ever called me back so I have no idea who in the service department was working on my car.
Jun 02, 2023 -

Sarant Cadillac responded

Thank you for your business, and thank you for taking the time to share your experience. We are very sorry to learn that your experience with our service department was not what you expected. At Sarant Cadillac, we work hard to deliver a quality experience and will use your feedback to do so. You are important to us, and we want to provide a satisfying experience. We appreciate you giving us another opportunity to show you our commitment to an amazing customer experience. Please reach out to Joyia Roper, our Customer Experience Manager at jroper@sarantcadillac.com as we would like to discuss this matter further.

Jun 02, 2023 -

Gfh responded

John i have had Sarant service my cars for many years and until this time never had any issue and always thought the service was excellent. Because Of that i asked on each call to let me speak to the service manager or anyone in charge. Each time the person came back after a 5 to 10 minute wait time to simply say they would call me back. When i again asked to speak to someone i was put on perpetual hold until i gave up and had to hang up. I also never received a call back. I dont know what or who was the problem but this again was so aggravating and caused me to have to constantly have to change my plans since i was getting no answers from anyone. I will call to discuss.

Jun 02, 2023 -

Gfh responded

Sorry meant to say Joyia

May 31, 2023

Timely and excellent service , , satisfaction and good customer care and well done team to all ensure good service More

by Rico6412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerson Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2023 -

Sarant Cadillac responded

That's what we like to hear! Thank you for sharing your feedback. We're glad your visit was such an enjoyable one. We're looking forward to seeing you again at your next visit!

May 27, 2023

I researched on-line the 2023 Cadillac XT4 and XT5. I compared features, performance and most of all value.All promotions pointed to Sarant. I found the exact car I wanted to purchase. The next step wa More

by roseannecolon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominic Vivo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vic Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerson Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Sarant Cadillac responded

Wow, it's experiences like yours that really keep us motivated! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 26, 2023

We had a very smooth experience this time. Car took a bit longer than predicted but within reason. More

by TERRICOOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023 -

Sarant Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Sarant Cadillac and we hope to see you again soon!

May 26, 2023

Went in to shop for a new car, met up with Dina and she walked us through the ordering of a nee CT5. The entire process from ordering to pickup of the new car went very smoothly. More

by Gray wolf 2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vic Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Dreyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dina Campanaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023 -

Sarant Cadillac responded

Congratulations on your new car! We are so pleased you enjoyed your visit to Sarant Cadillac! If you're ever in need of more help, please let us know!

May 25, 2023

Sal was very nice, I just wasn’t a fan of having to finance in order to get my loan with my current car paid through them I think that was a little bit of a scam. More

by leeh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal Carruba
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023 -

Sarant Cadillac responded

Thank you for the positive feedback regarding Sal. However, we’re sorry to read that you were unhappy with the financing process. We would like to discuss the issue further. Please reach out to Joyia Roper, our Customer Experience Manager at jroper@sarantcadillac.com as we would like to discuss this matter further.

May 26, 2023 -

leeh responded

Ok, I’m order to trade my car in and get my payment paid for my trade in offer, I was told that I HAD to finance something through the dealership as I was going to pay for the car in full and I was told I have to make a minimum of four payments with interest in order to leave that day with the Cadillac which was pretty upsetting

May 24, 2023

Great service, very friendly and easy to work with. The location was also stellar. Highly recommend. More

by jaredfaggione99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominic Vivo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023 -

Sarant Cadillac responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We can't wait to see you again, have a great day.

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