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Sarant Cadillac

Farmingdale, NY

4.7
3,286 Reviews
50 Years in Business A+ Rating on BBB Unlimited Parking Sales and Service all at one location All Cadillac loaner fleet 4.9 out of 5 Stars - DealerRater & Cars.com Entire inventory on site Over 450 new/pre-owned vehicles avialable #1 volume Cadillac Dealer in the NorthEast Conveniently located and easily accessible from all parkways and expressways WiFi / Fresh beverages
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4339 Hempstead Tpke

Farmingdale, NY

11735

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Showing 3,286 reviews

March 17, 2023

Best ever I had this salesperson really appreciate and with he done as I can. More

by SAIDURKHAN804
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexander Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Sarant Cadillac responded

Thanks for the review! We're happy that we could help you find the perfect car that fits your needs at Sarant Cadillac. Congratulations on your new vehicle, and we look forward to doing business with you again!

March 15, 2023

I cant say enough about my service manager Gerson! ! He is so kind, professional and most of all so patient!! I have been really upset there at times, and his professionalism and ability to calm me do More

by Raquel W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerson Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Sarant Cadillac responded

Thanks for highlighting Gerson, who helped make this such a great experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 15, 2023

From the time we walked in- to the time we left we felt like family. John was AWESOME! John made us feel as though we knew him for years, the process of leasing a vehicle was easy. He took the time and s More

by LAPAINTS
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John F. Nassour, Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Sarant Cadillac responded

Wow, that's great to hear! Thank you so much for sharing your positive feedback. It's experiences like yours that really keep us motivated. Thank you for choosing Sarant Cadillac. Enjoy your new car!

March 15, 2023

The service performed was excellent, and the multiple-month delay in getting the needed part was not Sarant's problem. However, someone from the dealership told the Cadillac Customer Service li More

by msteinerhr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerson Maldonado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joya (?) - Customer Relations Manager
Mar 15, 2023 -

Sarant Cadillac responded

Thank you for your positive words. However, we’re sorry to hear that the entire experience wasn’t a 5-star experience. We wish to discuss this further and hopefully you will give us another chance. Please reach out to our Customer Experience Manager at jroper@sarantcadillac.com and she will be happy to speak with you.

Mar 15, 2023 -

msteinerhr responded

Thank you. Is jroper the same as Joya? If so, she and I had an excellent conversation about the situation the day that I came in for service last week. I have had no follow up yet, however.

March 14, 2023

The process of buying the car was easy and seem less. Dominic Vivo was professional and helpful. I would not only recommend Sarant Cadillac to anyone I know looking to buy a car but would highly recommen More

by Rzicc76
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dominic Vivo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Sarant Cadillac responded

Hi there, thank you for taking the time to leave a review for us at Sarant Cadillac. We're happy we could meet your expectations! Thanks again for the recommendation, and have an amazing day!

March 14, 2023

I had the pleasure of working with Elias Torres at Sarant Cadillac. I cannot rave about him enough. I had previously been with Lexus and was hesitant to switch but he made the transition smooth and painless More

by Btoro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elias Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Sarant Cadillac responded

Thank you for your rating and review! We're glad to hear that Elias was able to give you such a positive experience. Please feel free to contact us if you ever need anything else!

March 11, 2023

Joe was helpful and knowledgeable . My experience at this dealership was great. So happy with my new car . More

by meaganp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vic Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Armenti, Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2023 -

Sarant Cadillac responded

Meagan, thank you for leaving us a 5-star review! Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with Joe. We hope you are enjoying your new car, and we look forward to working with you again.

March 11, 2023

Pretty easy process. Bought my own leased car. Only issue was, they didn’t detail the car. I have called, but nothing has been set up for detailing. Need to resolve thi More

by ajlopez3119
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Vic Castagna
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Dreyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2023 -

Sarant Cadillac responded

Thank you for taking the time to share your experience. We take customer feedback very seriously and try to continually provide the best service to our customers. Thank you for your business and we hope you continue to choose us for all your car needs in the future.

March 10, 2023

I had a great purchase and drive off experience with Alexander Bowen. He is very knowledgeable about the vehicle and all of its features. I felt comfortable leaving the lot having been given all of the More

by Cabeal3
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Vic Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2023 -

Sarant Cadillac responded

We truly appreciate you taking the time to share your experience with us! We pride ourselves on our knowledgeable and helpful staff members, like Alexander. It was a pleasure doing business with you and we look forward to seeing you on your next visit!

Mar 12, 2023 -

Cabeal3 responded

Will definitely be recommending you, Alexander! Love my XT5! Ciáo!

March 10, 2023

Eli was great! He took his time in finding a vehicle that would fit my needs and was interested in making a deal. I felt valued as customer and I definitely love m More

by Roo Roo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elias Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2023 -

Sarant Cadillac responded

Thanks for your feedback! We're happy to hear that Eli was helpful during your recent visit. One of our goals is to match the right car to the right client, and we’re happy to hear that we could provide that for you. Please let us know how we can help again in the future, and enjoy your new Cadillac!

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