Sarant Cadillac - Service Center

I am in the last year of my second lease with Sarant Cadillac. As I have said in past surveys, I could not be happier with the professionalism, courtesy and care I receive when bringing my car in for se Cadillac. As I have said in past surveys, I could not be happier with the professionalism, courtesy and care I receive when bringing my car in for service. More

The sales consulting, Tom Sabbatino, helped me on my purchase. He’s a very good salesman: honest and humorous. The service advisor, Gerson Maldonado, is very professional as well. purchase. He’s a very good salesman: honest and humorous. The service advisor, Gerson Maldonado, is very professional as well. More

Bill Reale has been wonderful to work with. He guided us through the process of buying our new 2023 Cadillac CT-5 and has been there ever since to explain all the nuances associated with the t He guided us through the process of buying our new 2023 Cadillac CT-5 and has been there ever since to explain all the nuances associated with the technological features of the car and to help us become familiar with them. Bill is knowledgable, friendly, and supportive - all the ideal qualities that you'd want in somebody you're buying a new car from. He certainly deserves every one of the 5 stars that we're giving to him! - Paul and Ellen Richman More

Tony DiGiuseppe has been an absolute pleasure to work with. He's completely involved with all of our service needs and immediately responds to every email and telephone call that we have to answer our q with. He's completely involved with all of our service needs and immediately responds to every email and telephone call that we have to answer our questions and to take care of the service of our car. He certainly deserves the 5 stars we're giving him. We look forward to working with Tony and his team for many years to come! - Paul and Ellen Richman More

Everything was great with the service I got . And I was in and out in about 1 hour. And I was in and out in about 1 hour. More

WORST Cadillac dealership in the state of New York! Dealership staff physically damaged my $110k 2019 CTS-V MULTIPLE times and the dealership verbally promised to fix the damages BUT NEVER ACTUALLY FIX Dealership staff physically damaged my $110k 2019 CTS-V MULTIPLE times and the dealership verbally promised to fix the damages BUT NEVER ACTUALLY FIXED THE CAR! I sent countless emails to be just put on the back burner, forgot about and nothing but crickets. The management staff is a JOKE "ANTONIO / CHARLIE / JOE MISTRETTA" are careless and don't care about the customers who keep the dealership open! All they want to do is take your money and leave you high and dry! Hands down the worst dealership and customer service from the staff in management! If you want to get a CADILLAC, any other dealership would be 1000x's better than this one for sure without a doubt! This is my second car with them and countless repairs / services! You have been warned, you're welcome! More

A 5 star review is less that than what is deserved. If I could give a high rating I would. They are always perfect. I have recommended Cadillac to others because of the service. As a matter of fact, If I could give a high rating I would. They are always perfect. I have recommended Cadillac to others because of the service. As a matter of fact, I have walked my friends, who were considering a purchase, through the service entrance to meet first to meet Joe and the team before they go to the sales floor to show that they are purchasing more than a vehicle. My wife says, she will never give up her Cadillac! More

My service experience has been awful. I am never coming back to Sarant. I was told my repair was complete, I drove to Sarant, I paid $1,000.00 and tried to drive away but my escalade was I am never coming back to Sarant. I was told my repair was complete, I drove to Sarant, I paid $1,000.00 and tried to drive away but my escalade was NOT FIXED. Sarant still has my vehicle. I paid for repairs that were not necessary More

Tony my advisor is an exceptional advisor. He always has his hand on the pulse. He never keeps you in the dark about your vehicle. Tony is an asset to the Sarant operation. He always has his hand on the pulse. He never keeps you in the dark about your vehicle. Tony is an asset to the Sarant operation. More

From the moment I walked in the door everyone was great Car was ready when promised and repair was completed Car was ready when promised and repair was completed More