
Scranton GMC of Vernon
Vernon, CT
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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I recently bought a 2020 Ram. Kayla was fine as a salesperson. Pretty much there for the test drive and dealt with the sales manager Rob when she was out. They definitely haven't Kayla was fine as a salesperson. Pretty much there for the test drive and dealt with the sales manager Rob when she was out. They definitely haven't gone above to make me want to repeat business. We had an agreement to buff out scratches #1. The scratches were slightly improved but wax all over the plastic handles, bumper, grill which everyone knows is a nightmare to get out. Offered at my time andexpense to "wash my car again". Failed to mention the lack of a 2nd key prior to the sale and refused to make a copy since I already paid. Agreed to send me a bottle of touch up paint for some small scratches which I never received. The vehicle was 1 month to due date on emissions which they neglected and that is a dealers responsibility. Whoever registered thre truck didn't list my bank as lien holder so the title was sent to me. Also the truck was slightly pulling and an alignment was done which didn't fix the pull that was agree upon being fixed. Again, I could come in and they would rewash my truck and recheck the alignment but nothing outside of an alignment would be considered unless I pay outta pocket. Also no loaner for me so I'd need a ride in or sit there for half a day. Feels to me like since it was a used Ram and not a GMC/ Chevy these guys didn't want to do anything extra. I have photos of the crap detail job and all the emissions paperwork of the general manager would like to reach out. Still waiting on my agreed upon touch up paint which I have in writing as well. Would love a spar key so I dont have to buy that outta pocket too. Just bought my wife's Equinox at VernonChevy and had a great experience. Scranton is out in my book. More
My husband and I had a really good time looking at the variety of automobiles on the lot. Lots of automobiles to choose from. Mr. Baeza came to help us out. Mr Baeza was patient with us and answered all o variety of automobiles on the lot. Lots of automobiles to choose from. Mr. Baeza came to help us out. Mr Baeza was patient with us and answered all of the questions we had. It was a pleasant and friendly atmosphere. Thanks everyone who helped us we truly appreciate you guys. 🤗 More
Professional, courteous and pleasant to deal with. David and Dan made certain that all went well. David and Dan made certain that all went well. More
All went well, left car for service, picked up later that day. Good service, no problem day. Good service, no problem More
Very Courteous Very Professional! Great communications with James, The vehicle was well cared for Looking forward to my 1st oil change at Scranton Great communications with James, The vehicle was well cared for Looking forward to my 1st oil change at Scranton More
Scranton always provides top service every time I need them. They communicate the problems and fixes along with a workable timetable for repairs. A+ service will keep buying my vehicles at Scranton. them. They communicate the problems and fixes along with a workable timetable for repairs. A+ service will keep buying my vehicles at Scranton. More
Over 2 weeks to fix the car. When returning loaner car we were threatened with a $500 cleaning fee for having my wifes service dog in the car for 1 day. I could charge you $500 b When returning loaner car we were threatened with a $500 cleaning fee for having my wifes service dog in the car for 1 day. I could charge you $500 but im not going to from the service manager. Then you should have said nothing. We left worrying about the next time the car needs to be serviced . If we need a loaner will we be charged ??? Not happy customers More
Jimmy understood what I was looking for and got it for me. I would recommend him to others me. I would recommend him to others More
It was a great experience. They did everything quickly kept me up to speed with everything and had a comfortable waiting area to sit in. They did everything quickly kept me up to speed with everything and had a comfortable waiting area to sit in. More
I like this dealership a lot and they repaired my car, which I am happy about. I bought my Buick Encore at Scranton and am happy with the car The only part that I am unhappy with is paying $212 for th which I am happy about. I bought my Buick Encore at Scranton and am happy with the car The only part that I am unhappy with is paying $212 for the diagnostic test. The diagnostic test should have been refunded when I paid $2500 for the repair. Also, I told you all what the problem was by name, turbo, when I called for the appointment and dropped the car off. I’ve been told that the turbocharger is a known problem in GM cars over 70k miles and the repair is covered in other models. Yet I still paid $212 for a diagnostic test. Do you see my point? Would you be happy about paying for this service? More