Scranton GMC of Vernon

I would work with Frank again hands down ! Master of his trade. I hope to stay out the shop- but if I have to come in again glad to have Frank in my corner Master of his trade. I hope to stay out the shop- but if I have to come in again glad to have Frank in my corner More

I bought multiple vehicles from this dealership, you used to have good service writers, now all they care about is the bottom line. Frank preceded to lie to me with one price to get me into the dealership an to have good service writers, now all they care about is the bottom line. Frank preceded to lie to me with one price to get me into the dealership and the prices went up significantly once I was there, I'm very unhappy camper. Have a nice day Scranton motors More

I love how this dealership operates. They offer themselves to your needs. They don’t pressure you into anything when it came to test driving a few vehicles very easy give them my license They offer themselves to your needs. They don’t pressure you into anything when it came to test driving a few vehicles very easy give them my license. They gave me the vehicle to test out on my own. I can test it out without any pressure or any person looking over my shoulder talk to the sales guy we went back-and-forth negotiated a deal. The asst manager was very helpful. The finance department was good. It was a very easy transaction. I’m very happy with this dealership. I will come to buy again if if needed I had to go back with my grandson, so I appreciated the fact that they had a small area for lounging with coffee and toys that my grandson was occupied while we were waiting to do our paperwork. Nice touch. More

Miranda was great, helped me find a great truck and was responsive and helpful throughout the purchase experience. responsive and helpful throughout the purchase experience. More

Frank was friendly knowledgeable and kept me well informed as to the progress of my repairs which were quicker than expected informed as to the progress of my repairs which were quicker than expected More

This is my 3rd Cadillac from Scranton. No issues with any of them. I have had this one the longest by far. I had my grin brakes done in 2024 and after a few days I noticed a rubbing sound. No issues with any of them. I have had this one the longest by far. I had my grin brakes done in 2024 and after a few days I noticed a rubbing sound. I thought it was the from brakes and did not bring it back in. This year my tire pressure sensor went and I needed an oil change. I also requested that they check on the running sound. They called and told me that the sound was from the rear brakes and suggested I change the spark plugs as well. Also Cabin and Air filters. I passed on the Air filters but decided 10 years was a good time to change the Plugs. Agreed to the Rear Brakes even though it made no sense their explanation. If I have been hearing that noise sense they did the Front Brakes, but it was really the Rear Brakes, why didn't they tell me that when I had them do the from Brakes? This is the 1st time since 09 that I Austin the integrity of the Dealership in the Repair department. Now the cat runs fine, but I do not believe it was the Rear Brakes that were rubbing. Everyone else heard that noise in the front. That said, I do not see myself coming back again. More

Great Service Dept. Had a Recall for toe links on my 2012 regal. They had the car ready a day early as we dropped it off by noon and our service was scheduled for the fo Had a Recall for toe links on my 2012 regal. They had the car ready a day early as we dropped it off by noon and our service was scheduled for the following day. They had it ready by 4:00 pm the day we dropped it off. More

Very accommodating, always pleasant to work with for service needs. Technicians do a great job. service needs. Technicians do a great job. More

Fast easy service, in and out. Very helpful Customer centric, straightforward. Easy to book, made the service easy. Very helpful Customer centric, straightforward. Easy to book, made the service easy. More

Everything happened as it was supposed to. My oil change took an hour and 45 minutes, which is longer than I expect, But I don't think their online scheduling system had actually made an app My oil change took an hour and 45 minutes, which is longer than I expect, But I don't think their online scheduling system had actually made an appointment for me. None the less, Frank got me in and out and I left with a freshly washed truck. More