Serramonte Ford

I am absolutely thrilled that I went to Serramonte Ford for my new vehicle purchase. I cannot say enough about the wonderful and professional service that Michael "Seth" Banko gave me. His whole approach f for my new vehicle purchase. I cannot say enough about the wonderful and professional service that Michael "Seth" Banko gave me. His whole approach from a test drive, sit down for the price negotiation, and his overall knowledge of the beginning to finish process was so well presented that I am still in awe. There was not even a hint of sales pressure. If I simply said that I was not interested in a certain added feature or extended warranty package for example, that was it, we moved on. When he handed me the new vehicle book folder, he pointed to his card to me and said that he was my contact person with any question or issue I may have in the future at Serramonte Ford. That was very reassuring and showed his passion and interest in his work and the customers that he meets. Seth delivered the vehicle to me on time and gave me additional instructions and information at my home. After 27 years of not purchasing a new car, I could have never found a better dealership and sales person for my purchase. I have already told numerous family, friends, and neighbors about my wonderful experience !! Thank you so much for making this experience so positive !! Kevin in the finance dept. was very friendly and very professional. He knew every step of the final purchase process extremely well. He knows his job well and his approach to people is very welcoming and respectful!! More

Very pleasant experience and flawless transaction from very start since Alex Chan (sales) started contacting me. My son was very happy for the car we brought from this dealership. very start since Alex Chan (sales) started contacting me. My son was very happy for the car we brought from this dealership. More

Anthony Guerra and Matt Shone took great care of me. With all my needs. It was a great experience to work with them both. Thanks With all my needs. It was a great experience to work with them both. Thanks More

Michael and jason we're great. In and out in an hour and know there stuff. I'll be leasing from serramonte ford in the future. know there stuff. I'll be leasing from serramonte ford in the future. More

Erick Torres is very hardworking ,.fast, courteous and very friendly. Excellent in almost all category. Help me drive test car, get all my things from my trade in car to the new car , answer all question very friendly. Excellent in almost all category. Help me drive test car, get all my things from my trade in car to the new car , answer all questions ande did all in fast fashion that i was not late on my other appointments. More

Gave fair deal with . Good car selection. Manager matt was super friendly and professional. Have not used service dept so I cannot comment on it. was super friendly and professional. Have not used service dept so I cannot comment on it. More

Hamza and the staff were great to work with. They were very helpful and knowledgeable. Hamza was very efficient and made us feel at ease while going through the process. very helpful and knowledgeable. Hamza was very efficient and made us feel at ease while going through the process. More

Thank you Anthony Guerra &Robert for an excellent service! You are both personable and very accommodating. We are very happy with our 2016 Ford Explorer! service! You are both personable and very accommodating. We are very happy with our 2016 Ford Explorer! More

So very disappointed in my family’s experience with Serramonte Ford. We had been looking for a Ford Explorer to exchange with our current Explorer. After a few text exchanges and a video from the gentl Serramonte Ford. We had been looking for a Ford Explorer to exchange with our current Explorer. After a few text exchanges and a video from the gentleman who was helping us, we made an appointment for the Friday after thanksgiving. We live in Monterey and planned our day around buying this car. After a pleasant hour and 45 minute drive we arrived early for our appointment, since this was an appointment we didn’t go in early and waited an hour . When we arrived it felt like we were on some display with all the staff looking out the huge windows as we parked. We entered the show room and were greeted by one of the staff. We stated we had an appointment with Anthony. He stated that Anthony was with another guest sealing the deal and he would help us out instead. We were seated in a cubical as he went to look for our information and get the keys to what we were expecting to be our new car. After a few moments the eager staff members went off to do something else leaving us puzzled. A few minutes later another gentleman came over and said “so I guess you heard the bad news.............” apparently this was Anthony. With a bewildered face we were confused. “We just sold the car you were interested in 15 minutes ago!” We asked why didn’t you call or text us since you knew we were driving from Monterey to the bay area during a pandemic! His reply was this couple came to get a 2021 but went with the 2019. We stated that we had an appointment for that specific car. We were shocked and disappointed with this information. I know that this is a car lot but when someone has an appointment for a specific car it might be best practices to set that said car aside or tag it with a note for the other dealers. WE HAD AN APPOINTMENT! I understand that for you guys were a number and a not a family, just another potential sale, But in this instance you would have sold two cars and not wasted our time along with losing a loyal ford customer. As a parting gift instead of rectifying the situation we were told “ have a nice drive!” I think that it would have been the time a manager would have stepped in or something. Nothing happened, we left sad and dissatisfied while the fishbowl of men car dealers watched us drive away. More

Awesome dealership! We have purchased multiple vehicles from them. Mike”Seth” Banko is awesome! General Manager, Matt Shone, is very accessible! Customer service is outstanding! from them. Mike”Seth” Banko is awesome! General Manager, Matt Shone, is very accessible! Customer service is outstanding! More