Shields Chrysler Dodge Jeep RAM - Service Center
Rantoul, IL
328 Reviews of Shields Chrysler Dodge Jeep RAM - Service Center
I was sold a Jeep Gladiator that had a recall on it and they didn’t even inform me about this recall. The recall took several months which in this time I had to get me a whole new set of tires because of t they didn’t even inform me about this recall. The recall took several months which in this time I had to get me a whole new set of tires because of this recall for a universal drive shaft. There was no reimbursement. That good thing about their service was the fact that every time they would screw up on my service, (which happened several times in the past) they would try to make things better. This is what makes me give them 3 stars More
Timely, friendly, area clean and attractive Answered questions with knowledge. Car good to go with no delay questions with knowledge. Car good to go with no delay More
The sales people and service department are great and generally very friendly and knowledgeable. I do want to mention that the girl answering the phone for the main line is very unfriendly and makes it generally very friendly and knowledgeable. I do want to mention that the girl answering the phone for the main line is very unfriendly and makes it clear that your call is an inconvenience. I dread calling to schedule service and speaking with her. More
Absolutely wonderful people, from the sales, to parts, to service to finance and insurance, everyone was extremely nice, friendly, efficient, and welcoming. I have never had this happen at any dealership. service to finance and insurance, everyone was extremely nice, friendly, efficient, and welcoming. I have never had this happen at any dealership. This is the only reason I bought a new Ford product, the way the dealership handled the entire process. More
They greet you happily and quickly and took care of my car efficiently and I was out of there in 45 minutes car efficiently and I was out of there in 45 minutes More
I popped into town for a quick visit and needed an oil change while I was there. Dale Scudder was able to squeeze me in even though they were supper busy. I truly appreciate the quick and awesome service change while I was there. Dale Scudder was able to squeeze me in even though they were supper busy. I truly appreciate the quick and awesome service provided! More
Shields Auto Center service department is efficient, thorough, and courteous and is a very good value thorough, and courteous and is a very good value More
Service is always prompt and service staff are friendly and helpful. We will return for all our service needs and recommend Shields to our friends. and helpful. We will return for all our service needs and recommend Shields to our friends. More
Dealership was very thorough and courteous from the owner, salesman, business manager to the service department. owner, salesman, business manager to the service department. More
Everyone is friendly and treats you with kindness and respect! The waiting area is warm and has lots of refreshments. The other customers are friendly and welcoming because I live in a neighboring area. respect! The waiting area is warm and has lots of refreshments. The other customers are friendly and welcoming because I live in a neighboring area. More