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Shields Chrysler Dodge Jeep RAM - Service Center

Rantoul, IL

4.7
316 Reviews

316 Reviews of Shields Chrysler Dodge Jeep RAM - Service Center

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March 08, 2024

Still waiting on a call back from Greg or Rick Whole experience was very frustrating More

by jabb9703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Lackey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kory Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
March 07, 2024

I feel Scott and his staff provided a high quality and professional service. I was very pleased and satisfied. More

by mr.moto2418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kory Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Shields Auto Center responded

Amazing feedback! We are glad to hear that you had a great experience. Thank you for sharing!

March 05, 2024

Noah and Teresa did a fine job of selling and informing us. I was not happy having to pay $300 for a second key for our purchased vehicle. This should have been provided. More

by tyoung1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Shields
4.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kory Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Shields Auto Center responded

We appreciate your feedback. We are glad to hear that Noah and Teresa completed the purchase process to your satisfaction.

March 03, 2024

trustworthy place to do buisness . I'll keep coming back. Scott does a great job. More

by king_60957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Shields Auto Center responded

Reviews like yours provide encouraging feedback. Thank you for sharing!

February 21, 2024

There great I like going there. The process goes pretty smoothly. And they bring me my car if I’m at work More

by mindytyus0512
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kory Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Nigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Shields Auto Center responded

Thank you for the 5-star review. We really appreciate you being a customer. We're here for you anytime!

February 16, 2024

Great customer service. Fast service. Friendly. Clean emailing room. Not sure what else to say. More

by toddrph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Shields Auto Center responded

We appreciate your feedback. Thank you for taking the time to leave us a review!

February 15, 2024

Shields provides high quality service and maintenance on my Dodge van. They also are great at explaining what they are doing. They have always been on time and don't keep me waiting. They are trustworthy an More

by sherrilljohn1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kory Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Shields Auto Center responded

Thank you for sharing your experience with us! We really appreciate your feedback and look forward to serving you for many years to come!

February 06, 2024

Took my newly purchased pre-owned vehicle in for the first checkup and oil change. Dropped it off and they gave me a ride home. My vehicle was delivered later in the day to my home. Exceptional people h More

by squirrelslikecheese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kory Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Shields Auto Center responded

Thank you for the 5-Star review. We are so glad that we met your expectations and you see the value in our new Delivery & Pick-up service! We appreciate you sharing your experience and we look forward to serving your for many years to come!

February 02, 2024

They are always helpful and courteous. The pick up/drop off service for the oil change was amazing! More

by xxxxxxxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Shields Auto Center responded

Thank you for your feedback. We are so glad that you find the value and convenience in our new Pick-up & Delivery service!

January 26, 2024

Did amazing like usually I am glad that I bring my vehicle to there shop More

by artie62521
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kory Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Shields Auto Center responded

Thank you for your kind words. We are blessed to have customers like you!

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