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Sierra Toyota - Service Center

Sierra Vista, AZ

4.7
2,064 Reviews

2,064 Reviews of Sierra Toyota - Service Center

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July 23, 2023

Competent and courteous employees. Nice showroom with comfortable lounge to wait in. Reasonable prices too. More

by Mike
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Pangus
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2023

Every vehicle my family has purchased and every service we’ve had done since 2010 has been at Sierra Toyota. This last service has been the 1st disappointment. It’s not the end of the world but I’d like to More

by Brylas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2023

All in all a good experience. I would like to have received a coupon for a car wash after servicing my vehicle. More

by patsywag
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Pangus
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2023

Sierra Toyota is very good with getting customers in on time, and they don't keep customers waiting. More

by saloniac52
Recommend Dealer
Yes
Employees Worked With
Melanie
July 16, 2023

Very disappointed. I wrote a good review 2 years ago. This time they told us we needed to replace the cabin filter. If they had looked, they would have seen it was new. More

by Donaldsonranch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melanie Tucker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Sierra Toyota responded

Hello Donaldsonranch, My name is Austin and I'm the service manager at Sierra Toyota. I'm sorry for your recent experience at our service department. Please email me at your convenience as I would like to discuss this further. Thank you, Austin Fornof Service Manager austin@sierratoy.com

July 15, 2023

I got a same day service appointment and they got it in on time and out early. The price was lower than quoted too! Too good to be true? Nope. True story. Same day, early delivery, below cost. Way to More

by misoldier83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Beyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Retherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melanie Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2023 -

misoldier83 responded

Your Service Department crushed it on my service appointment. I forgot that the communications with your team was great! Every employee seemed happy. You must have a good work environment which makes a good team click.

July 15, 2023

I have only one complaint, the last two times I have had the truck worked on, there have been greasy finger prints. The first time they were on the headliner, and the second, they were on the hood and door. More

by dwarn2553
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2023

Checked out my car for upcoming short trip/ vacation. Any issues were explained clearly and I was told I did not have to worry about anything now. I also was taken care of promptly and efficiently. Peopl More

by SPIRALHEALER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Fornof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Pangus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Pangus and also spoke with Austin, the service manager.
July 14, 2023

The Sierra Toyota Dealership, is the one we’ve dealt with for the past 36 years. The people and service, have been top notch. We trust them to do what is needed on our vehicles. The personnel, who work there More

by adshtogren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
KC Han
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Fornof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Pangus
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2023

This one of the very few dealers O have ever found that I c0an fully trust to be noth honest AND to also do a very good job. I would recommend them without question. More

by bobi19701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
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