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Sierra Toyota - Service Center

Sierra Vista, AZ

4.7
2,064 Reviews

2,064 Reviews of Sierra Toyota - Service Center

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May 14, 2022

Explained twice about my problems and needs for my vehicle and only 1 was addressed.Very very poor customer service. More

by cheryllegan4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jared Pangus
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Retherford
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022 -

Sierra Toyota responded

Hello Cheryllegan, I'm sorry for the poor experience during your recent visit to Sierra Toyota's service department. I would like to apologize for not scheduling the appointment correctly the first time. Please give me a call or email as I would like to discus this further with you. Thank you. Austin Fornof Service Manager austin@sierratoy.com (520) 515-1671

May 13, 2022

Always going the extra mile when servicing my two Toyota vehicles. On time completion of work. More

by DWKILLARY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Pangus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Humberto Pena, Cassandra Bosley
May 13, 2022

Toyota quoted $220 installed vs $60 installed at another location for 1 tire pressure sensor. Just replaced cabin air filter a couple of days erfore, was told filter dirty. 3000 miles on new set of tires, More

by ALAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Humberto Pena
May 13, 2022 -

Sierra Toyota responded

Hello Alan, I would like to discuss your recent visit to Sierra Toyota's service department. Please call or email at your earliest convenience. Thank you Austin Fornof Service Manager austin@sierratoy.com (520) 515-1671

May 13, 2022

As always, a good job done while waiting. Brakes are so much better, and fit in a coolant flush without any additional wait time. More

by Gadgetman49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Humberto Pena
May 13, 2022

Always a pleasure with your positive staff. Tgey are very clear with communication of needed repairs . I appreciate that . Fast turn around More

by BARBARAP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Fornof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassandra Bosley
May 12, 2022

The Service dept is always courteous, knowledgeable and efficient. They keep you informed and do not hesitate to answer all of your questions. It is a pleasure doing business with them. More

by audrahildreth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Leffelman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marvin Morris, Humberto Pena
May 12, 2022

Service dept fabulous. The guys serviced our car in record time and also fixed a recall. We will most assuredly continue here for all our cars needs. More

by posey0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Retherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2022

They explained what they did and what needs to be checked on in the future. Also very politely hooked up my Bluetooth. Maybe I will be able to do it next time. I was not to made feel that I was wasted th More

by ddechant1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Humberto Pena, Cassandra Bosley
May 12, 2022

On time, honest estimates, good customer service on. Will rely on their assessment of car issues More

by RJREINER5
Recommend Dealer
Yes
Employees Worked With
Austin Fornof
4.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Magana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassandra Bosley
May 12, 2022

I am very happy with the service at the dealership. Everything was done in a timely fashion.And the part I ordered came in right away. More

by Donwarner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Fornof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Beyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassandra Bosley
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