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Smythe Volvo - Service Center

Summit, NJ

4.9
1,234 Reviews

1,234 Reviews of Smythe Volvo - Service Center

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June 01, 2021

From scheduling to after hours drop off to the communication by my advisor, Doug Macadam, this was as painless as car repair can be! Doug and his team went above and beyond to get me the car back More

by sjforde1
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Thomson
Jun 04, 2021 -

Smythe Volvo responded

This is a great review and rewarding for Doug and the whole team to read. Thank you for taking the time to share your experience of our service department. We are fortunate to have such a strong team members.

May 27, 2021

I leased a car three years ago and dinner has been my service advisor Dina And the staff have always gone above and beyond. When my wheel insurance was close to finishes she suggested sending in the whee More

by LB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Cerza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Thomson
May 29, 2021 -

Smythe Volvo responded

We have some great people in our service department and Dina does a wonderful job as does Tina. Thank you for taking the time to share your experience and post such a great review. It is rewarding for all of us to see.

May 23, 2021

Tom in service was great. Let me know quickly what was the issue and car was ready when they said. Would recommend the dealership for service. More

by amykimmchin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2021 -

amykimmchin responded

Service department employee Tom Coward did a great job

May 29, 2021 -

Smythe Volvo responded

Thank you for the kind words and for taking the time to share your experience. We appreciate your loyalty and look forward to seeing you in the service drive at your first scheduled maintenance.

May 20, 2021

This dealership in particular is no better example of what true customer service looks like. Anytime I come for service, I’m often take care of by Dina, whom always goes above and beyond to ensure my veh More

by Alex.mecca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Thomson
May 26, 2021 -

Smythe Volvo responded

This is just a great review and thank you for taking the time to share these kind words about Dina, Regina and Smythe Volvo. We appreciate your business.

May 19, 2021

I’ve been servicing my Volvos with Dennis Jeffers for years and he’s beyond knowledgeable, fair, and trustworthy. I would recommend Dennis and Smythe Volvo to anyone looking for dependable, honest vehicl More

by NickM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Jeffers
May 26, 2021 -

Smythe Volvo responded

Thank you for this great review and your kind words towards Dennis Jeffers. He is a true professional. We look forward to seeing you at your next scheduled maintenance.

May 17, 2021

Purchased my 2013 at this dealership and will only use their service center. Everyone is polite courteous and always so helpful. Highly recommend them thank you More

by Jeancimbalak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Thomson
May 26, 2021 -

Smythe Volvo responded

Thank you for the fantastic review of our service department. It is rewarding for all of us to read your comments. We appreciate your kind words and your business.

May 15, 2021

We’ve been doing business with Smythe Volvo since 1998. From day 1, the team at Smythe has been nothing short of awesome. Whether it’s sales or service, each interaction has been professional and informati More

by MikeLovesSmythe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Smythe Volvo responded

This is fantastic and thank you for the compliments. 23 years is a long time. We are very fortunate to have customers like you that we consider family.

May 13, 2021

The dealership is top shelf. Most recently, I had my Volvo in for a tire rotation. They also washed the car and vacuumed out the interior. Tires were bagged and placed into the trunk. 5 stars! Speci More

by mdschmidt56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Smythe Volvo responded

Five stars! Wonderful. Thank you for the detail in your review. Our service staff is really the best and Tom Coward is a big part of that. We appreciate your kind words and your business.

May 13, 2021

I've been leasing with Smythe Volvo for 25+ years. Service my car yesterday Mark assistance was quick, knowledgeable and impeccable. Mark saved me time! More

by jeffrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Smythe Volvo responded

Your time is important and we know that. Mark keeps this top of mind in dealing with his customers. Thank you for the great review and the more than 25 years of loyalty.

May 10, 2021

Great cars and great service department. The manager Tom stepped in when I needed some extra care and he was great. Chances are high I just keep going with volvos from here on out! More

by douglas.w.kramer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Smythe Volvo responded

Tom is an excellent service advisor and thank you for the kind words. We look forward to a long relationship with you.

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