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Smythe Volvo - Service Center

Summit, NJ

5.0
1,159 Reviews
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is: Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family. Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo. We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community. The Flanagan Family

40 River Road

Summit, NJ

07901

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1,159 Reviews of Smythe Volvo - Service Center

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July 02, 2012

It is an absolute pleasure dealing with the service staff at Smythe Volvo. They are professional and courteous. Its not that a Volvo requires a lot of repairs but when ever I bring the car in the complaint i More

by russclan4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
Jul 03, 2012 -

Smythe Volvo responded

What a great review. This is what we are aiming for. Thank you for taking the time to post this message. It is truly appreciated and we hope to always provide you with this kind of service.

June 21, 2012

We used Smythe when we lived in Summit and still have one Volvo we purchased from them. On a recent trip through the area, I got a warning light. They fixed the problem very quickly. Great job. Thanks!!! More

by Triumph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Melquist
Jun 21, 2012 -

Smythe Volvo responded

Smythe Volvo will always be Smythe Volvo. Customer satisfaction is our focus, and Craig has been here for 19 years, and understands how important your business is. We are happy to hear we could help you out after all these years.

June 19, 2012

The Service department, as usual, were able to provide excellent and timely service at a reasonable cost. Tony Plesh found a creative way to solve a key battery replacement issue. Both Scott and Ton More

by mbschneider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Plesh, Tom Rzasa
Jun 20, 2012 -

Smythe Volvo responded

Thank you for your kind words. Tony and Scott are some of the best in the business. I am happy they were able to provide you with excellent and timely service. We'll see you next time in.

June 15, 2012

I called with a problem and my car was promptly and throughly evaluated in a mannner which engenders trust in my vehicle and in the dealership. I have only service my car here after purchase and based More

by amrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 15, 2012 -

Smythe Volvo responded

I have to agree that our service advisors know what they are doing. They have been with us a long time and they have all had hands on experience working on Volvo's. Thank you for your years of loyalty and for choosing Smythe Volvo to service your vehicle.

June 12, 2012

Fast and efficient service - perfect. Scheduling the service time and being able to wait only a short period of time eliminates the need for a loaner car every time. More

by tjkoch
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
Jun 14, 2012 -

Smythe Volvo responded

Short and sweet review. Thank you. I am glad to hear that your experience was perfect. Nick and all our service staff do a great job taking good care of our customers.

June 08, 2012

What a great crew! I've been having my car serviced at Smythe Volvo for the past seven years and I could not be more thrilled with the quality of the workmanship but moreover their honesty and integrity - More

by dlajamian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Plesh, Nick Pavano
Jun 08, 2012 -

Smythe Volvo responded

Wow! That is a glowing review. Working with customers like you is very rewarding. Your words and story really give us a good feeling about what we do. It is surprising how many customers we have who live in New York City and choose to do business with us. We are grateful for your business and look forward to seeing you at your next service.

June 08, 2012

Nick Pavano worked with me every step of the way on this repair. He was understanding and kept me informed every step of the way. He explained every detail about what repairs had to be done and why (cost an More

by dickens42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
Jun 08, 2012 -

Smythe Volvo responded

Communication goes a long way to reduce anxiety when it comes to auto repair. Nick is a good communicator. We appreciate you taking the time to post this review and thank you for your business.

June 07, 2012

I have been buying Volvo wagons and having them serviced at Smythe Volvo since 1986. I am now driving my fifth Volvo from Smythe Volvo. I would not have kept coming back if I had not been pleased with the S More

by JanetDunstan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
Jun 08, 2012 -

Smythe Volvo responded

Long established relationships are our best source of advertising. We value you and your business. A lot has changed since 1986 but I like to think that the type of business Smythe Volvo is has stayed the same. Thanks for posting a great review.

June 05, 2012

Nick and the rest of the guys at Smythe have been always very honest and direct about what needs to be done, what costs will be, and how long it will take to get the work done. I trust their opinion and app More

by guidograff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick/Service , Nick Pavano
Jun 06, 2012 -

Smythe Volvo responded

Your positive review is greatly appreciated. Being honest and direct is our simple way of doing business. It gives us repeat business and makes Smythe Volvo a nice place to work. Thanks again and we'll see you at your next service.

June 04, 2012

I had a tire defect and needed a new one on short notice. After attempting to replace it at two national chains closer to my house (neither of which had my tire in stock), I called Smythe. Not only were they More

by mthyne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Plesh
Jun 05, 2012 -

Smythe Volvo responded

Thank you for your kind words. This is the message we are trying to get out. Not only do we have factory trained and ASE certified technicians but we are almost always less expensive. I'm glad we could get you back on the road quickly.

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