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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
2,886 Reviews

2,886 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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May 04, 2024

I boughtnthe 1st new car. in 40 years from them in 2017. Best car and service I've ever had. Friendly people, nice waiting room with great coffee. Mr White in service departmen More

by IFALDWNVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2024

I like the fact where you can see the mechanics working on your car while you wait. More

by DEBORAH_DLLN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyse Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024

Thus dealership is very friendly, curious and efficient. Make an appointment, come to have service order completed promptly, Small wate time, payment no hassle. And your on your way to what ever else is More

by WGBRITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Brickner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 03, 2024

I have had my car serviced here only. Why. Service. Woody is great. Thank you. More

by crazydog2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 03, 2024

Extremely busy and need help! Excellent with time schedule. The lounge was very nice. Need some snacks. More

by vb.snoopy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Adams (Hyundai)
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024

Customer service was great. Totally satisfied with the service to my car. Will definitely go back. More

by Nickle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Adams (Hyundai)
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024

Other than taking six months to get My ID-4 scheduled for "open campaign" work to be performed, I am completely satisfied with the service of this dealer. More

by EARL.C.WRIGHT
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyse Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024

Very grateful for the service I received. Thankful for the service. Very friendly atmosphere. Keeps everything in order. More

by LOVEJC60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Brickner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024

Always wanting extra money new vehicle under warranty and always non-covered money/ services have to be done why on a new vehicle anything that should be done should have been covered not happy with what I w More

by GRAN2TAYCHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danielle Starkey
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

"GRAN2TAYCHA" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 02, 2024

The service advisor, Mike, was very condescending over the phone and rude. I had to advise how to resolve the issue to get a diagnosis. More

by davidbrownoffice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike White
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We value and appreciate your business, David. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.