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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
5,330 Reviews

5,330 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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April 28, 2023

They always do a great joy. They got me in on time and performed the service on time . More

by TGOLFC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Adams (Hyundai)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Always great to see your positive feedback!

April 28, 2023

I use to be a bigger fan but I recently paid almost 400 for a service that was suggested it cost 200 alone I didn’t understand the bill and have yet to get a explenantion after I requested for the second t More

by gr.jkcomm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Kelso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Adams (Hyundai)
3.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Starkey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Apr 28, 2023 -

gr.jkcomm responded

The manager of service has all of my information but thanks for the response

April 28, 2023

This dealership has consistently been a pleasure to deal with, from Sales to Service. Professional, knowledgeable, courteous. Yep… I love Southern Team Subaru. More

by Wendy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Sigmon (Subaru)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Garner
April 27, 2023

Had a problem with airbag. They took care of it quickly, they even discounted the diagnostic fee. I'm happy with my repairs. More

by DENVERMIRACLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 27, 2023

Fast friendly , quick to answer any questions or concerns you may have , very knowledgeable, thanks More

by hollandsworth1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Kelso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 26, 2023

I have never had any issues with the dealership meeting my needs and my timeframes. More

by HOOPS12RC
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 26, 2023

Great customer service got me in quick in-and-out. . Very friendly staff. Will returns. More

by berkleyk2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Brickner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 26, 2023

They are thorough and do a great job they do what is needed and don’t push unneeded work More

by CRLMCRCMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember the name of the person
Apr 26, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

April 26, 2023

I am not sure who I worked with because I dropped my car off the night before. Every person I came in contact with was very helpful, professional and kind! I really like this service center. More

by TBMONT07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Starkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

April 26, 2023

The women’s I spoke to to try and make an appointment was extremely condescending and rude. She acted like I was inconveniencing her by calling to make a standard appointment for my car. She said her name wa More

by ericagarten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harold Woody
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for bringing this to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

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