Springfield Hyundai

Car engine died on my husbands 2017 Tucson with 64.000 miles three weeks ago Saturday. Total engine failure. No engine in sight and what’s worse no cars the dealership is not providing any transportatio miles three weeks ago Saturday. Total engine failure. No engine in sight and what’s worse no cars the dealership is not providing any transportation. Pete keeps telling my husband ‘oh we’re taking to Hertz.’ There’s a lot full of cars. Actually, what’s worse is my 2013 Hyundai Santa Fe had a total engine failure in March of this year ALSO. West Chester Hyundai however did a fantastic job, DURING THE PANDEMIC, and replaced my engine in several days and set me up with a car. Hopefully the Better Business Bureau will take up this case. More

I had gone to 4 other places and could not get a car loan.The manager Jack and his managment team worked miracles.Ill send everyone I know here.... loan.The manager Jack and his managment team worked miracles.Ill send everyone I know here.... More

Best dealership I’ve dealt with personal I highly recommend Hyundai's if you come here & want things done right see Chris the GM never disappoints! recommend Hyundai's if you come here & want things done right see Chris the GM never disappoints! More

The worst experience. My daughters first time shopping for a vehicle and the salesman name Curtis Wilson was so rude to her. She told him how much she can afford a month and he told her she was waisting h for a vehicle and the salesman name Curtis Wilson was so rude to her. She told him how much she can afford a month and he told her she was waisting his time. I will never go there again. Poor service not professional. More

I may be in the rare situation of writing a positive review for a dealership and sales person from somewhere I did not purchase a car. I ultimately purchased a different make but my experience with Tim review for a dealership and sales person from somewhere I did not purchase a car. I ultimately purchased a different make but my experience with Tim was so positive I felt it was important to leave a positive review. Tim was honest and patient with me as I asked a lot of questions and looked at multiple vehicles. If you are like me and just looking for someone to be straight up with you, Tim is your guy. More

Had to have my one year old car towed to the dealer after it stalled and would not start. Everett called to tell me that the screw on top of the battery was loose. I informed him this was the second time thi it stalled and would not start. Everett called to tell me that the screw on top of the battery was loose. I informed him this was the second time this happened and asked them to check again to see if there was any defect with the screw. Everett called back and told me they put tamper proof spray on the screw. I told him I was offended by this, why would I tamper with my car, stand on the side of the road with my son for an hour, and be without my car for a day? I asked to speak to a manager and Everett hung up on me. When picking up my car, I spoke to the managers AJ and Stacey would continued to insist that it was suspicious that the screw came loose twice. These are some of the most offensive and condescending people I have ever encountered. More

Everett is a bitter, unfriendly service member who should have never been given a job in customer service, or who should have done the company a favor and left years ago. have never been given a job in customer service, or who should have done the company a favor and left years ago. More

Can’t possibly say enough good thing about Springfield Hyundai service department! The staff is always willing to go the extra mile. I usually work with Everett, he is amazing! Very knowledgeable and prof Hyundai service department! The staff is always willing to go the extra mile. I usually work with Everett, he is amazing! Very knowledgeable and professional! Just had another positive experience, very thankful to have found this dealership! More

Working with Gardner was a pleasure. He was extremely helpful on my first day with explanations. I picked up my car the next day and everything was ready to go and Gardner explained all the interior. helpful on my first day with explanations. I picked up my car the next day and everything was ready to go and Gardner explained all the interior. More

Had a very nice experience dealing with Gardner at Springfield Hyundai a couple of days ago, that resulted in me getting my first ever brand new car( a Hyundai Kona Night edition). No pressure - reall Springfield Hyundai a couple of days ago, that resulted in me getting my first ever brand new car( a Hyundai Kona Night edition). No pressure - really pleasant interaction. Gardner answered any and all questions and doubts, all with a smile on his face. Plenty of jokes, straight forward("all cards on the table") process, no hassle. I only have positives things to say about Gardner. More