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Subaru of Gwinnett

Duluth, GA

Overview
Employees
Reviews
Vehicles
4.6
5,228 Reviews
Welcome! We are thrilled to finally be in our brand new state-of-the-art facility while repurposing our old building at 2920 Satellite Blvd for Subaru Certified Pre-Owned & Pre-Owed Vehicle sales. From Duluth to Lawrenceville. Alpharetta to Roswell. Even Atlanta, Cumming, Kennesaw, Columbus, and Macon; Subaru customers come from all over to buy, lease and service their Subaru at Subaru of Gwinnett. No wonder why, year after year, Gwinnett is the first choice to fulfill all of your Subaru needs. Conveniently located off of I-85!
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2950 Satellite Boulevard

Duluth, GA

30096

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Showing 5,228 reviews

July 10, 2023

Double labor charges, terrible customer service. New building so in the customers are paying. New crew who are horrible with customer service. More

by MSA1798
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Bowman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Gallardo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Issa Kone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jill Thurston, John Anderson, Hailey Armour, Jeremiah Ramirez
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Jul 11, 2023 -

Subaru of Gwinnett responded

Hello MSA1798 - this review is upsetting an not a reflection on how we do business. I would love to know more about your recent visit so your concerns can be addressed an we can turn your experience to a positive one. I would like the opportunity to learn from what has happened so that we do not make this same mistake again. I can only understand by hearing from you. Please contact me at Jadams@subaruofgwinnett.com - thank you for the opportunity to learn more .

Jul 11, 2023 -

MSA1798 responded

I sent you an email as requested.

Sep 28, 2023 -

Subaru of Gwinnett responded

Thanks for the email.....lets get this resolved and move forward

July 09, 2023

Great service! Personal attention and response on individual level. Cost of service is always reasonable. More

by carlton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2023 -

Subaru of Gwinnett responded

Carlton, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

July 09, 2023

Every step of the way was comfortable and friendly. This dealership is one I would return to. More

by LYNNAP1216
Recommend Dealer
Yes
Employees Worked With
Blake Henley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim WIllis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2023 -

Subaru of Gwinnett responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Lynnap1216. Thank you and we hope to see you again!

July 08, 2023

The dealership is super nice and comfortable following the remodel. The service agents are typically very nice and helpful. I continue to use this dealership because many of the staff members are friend More

by TSS_Supreme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey Armour
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Sep 28, 2023 -

Subaru of Gwinnett responded

Tss_supreme, thank you for your kind words! We're happy we could help. Thank you so much for choosing Subaru of Gwinnett as your first choice for service!

July 08, 2023

The service took longer than I was told it would. Issa was very nice and apologetic for the longer wait. It seemed like a very busy time when I was there. Love the new facility. Love the staff fo More

by LCASSIDAY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issa Kone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2023 -

Subaru of Gwinnett responded

Lcassiday, we strive for a high level of customer satisfaction in all aspects of our dealership. Sorry things took longer that expected, We look forward to providing faster service on your next visit.

July 08, 2023

Misdiagnosed repair. 2nd opinion did not recommend replacement of bushings. Front axle was replaced by another repair shop and my car running great, Software used for More

by Jim clemmer
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Bowman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2023 -

Subaru of Gwinnett responded

Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. We want to regain your trust and your business so please reach out to our Service Manager Michael Gallardo at mgallardo@subaruofgwinnett.com or (678)584-7260. We will work with you to resolve this matter to your satisfaction.

July 07, 2023

Tuan, in your Service Department was very helpful and took very good care of me while I waited for my car was serviced. More

by DOYLEBUCK42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tuan
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Sep 28, 2023 -

Subaru of Gwinnett responded

Doylebuck42, we're happy to hear you had such a positive experience with our team! We look forward to seeing you in 6,000 miles or 6 months for your next oil change.

July 07, 2023

I continue to use the dealership even though my vehicle is out of warranty. Subaru of Gwinnett and the staff are always on top of their game. I usually have to wait for service and they make every effort More

by JANAPFLURY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hailey Armour
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Sep 28, 2023 -

Subaru of Gwinnett responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! We hope you continue to choose us for all your automotive needs! Take care!

July 07, 2023

My service agent was very nice and courteous. I had a few questions about some additional products for my car and he took the time to find out the information I needed. More

by SMUNDAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tuan Nguyen
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Sep 28, 2023 -

Subaru of Gwinnett responded

Smunday, thank you for your kind words! We're happy we could help. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

July 07, 2023

As I have already responded to this survey I can only say the same thing. Everything was super. More

by WingerterHome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issa Kone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2023 -

Subaru of Gwinnett responded

Super, thank you!!!!!!!!!! We look forward to seeing you in 6,000 miles or 6 months for your next oil change.

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