Subaru of Jacksonville

Purchase experience was great; however, obtaining the tag and registration was borderline incompetent. Requested expedited handling; due to an inflexible departure. Meaning the temp tag would expire within t and registration was borderline incompetent. Requested expedited handling; due to an inflexible departure. Meaning the temp tag would expire within the issues timeline and obtaining a updated temp tag wasn’t a feasible option. Was assured throughout the entire experience that the dealership would stay on top of it and my concern was relatively unwarranted and tag would be received before the problematic deadline. As our departure date neared, I was feed continued assurances documentation processing was on track and would be transmitted to the DMV soon. Persistent status updates; however, revealed this was really not the case. Discussed options: 1) I was told obtaining the paperwork, for tag pickup, wasn’t an option. 2) I was then assured the dealership would overnight a new temp tag which didn’t happen. A few days later, more inquiries and calls, I got their so called “customer first” dealership to listen to their customer and address my concern; resulting in them, finally, issuing a new 30-day tag. In brief, I appreciate the honesty but not the lies and half-truths. Customers should not have to plead, to get a company to listen to them; especially, if they are “supposedly” “customer focused”. On a final note, “Customer focus” shouldn’t end as soon as you hand over the check. More

Excellent customer service. Very friendly atmosphere. Jerome Rhone was very helpful, took the time to assist my daughter with her first vehicle purchase. Very friendly atmosphere. Jerome Rhone was very helpful, took the time to assist my daughter with her first vehicle purchase. More

I purchased my third car with Nando at Subaru Jacksonville. As always, very smooth and great experience. Jacksonville. As always, very smooth and great experience. More

Excellent customer service. Very friendly and knowledgable sales person. Thank you Nando! Very smooth transaction. Very friendly and knowledgable sales person. Thank you Nando! Very smooth transaction. More

Matt helped me out with my first car in the USA! Very happy with his service. Very happy with his service. More

Matt was great and very helpful. He did everything very fast and efficiently. It was a very smooth process. Thank you Matt! He did everything very fast and efficiently. It was a very smooth process. Thank you Matt! More

We are thrilled with our new Subaru Outback. Dave Bailey our salesman worked hard to find the exact car we wanted and the right price. The dealership seems to be very concerned about customer se Dave Bailey our salesman worked hard to find the exact car we wanted and the right price. The dealership seems to be very concerned about customer service we were introduced to the service manager and received a briefing on our car's technology. More

We were very pleased and impressed by Dave and his team in terms of professional and knowledgeable and caring approach to the entire sales process. This is our first Subaru and we are loving our new Outbac in terms of professional and knowledgeable and caring approach to the entire sales process. This is our first Subaru and we are loving our new Outback. We are so happy we got the Turbo engine… it makes driving way more fun. I was impressed by all of the little things the dealer ship does to make sure we are happy with our purchase. More

I took my car in for a service recall Friday expecting it to be done Monday afternoon. To my great surprise the work was done on Saturday, but I was unable to get it that day. On a Sunday afternoon(servicesh to be done Monday afternoon. To my great surprise the work was done on Saturday, but I was unable to get it that day. On a Sunday afternoon(serviceshop cloed),with no heads up Dan Cain found my car keys and car, gor other vehicles moved so I could take my car home that day. It's the quick and responsive service like this that keeps me coming back to this dealership. More

Amazing service,staff very helpful and highly recommend to my friends..Juan Hernandez was extremely helpful to my friends..Juan Hernandez was extremely helpful More