Subaru of Jacksonville

Excellent customer service.. Great dealership with excellent customer service. I came in knowing which two vehicles I was interested in and Bruce was able to help me check them ou Great dealership with excellent customer service. I came in knowing which two vehicles I was interested in and Bruce was able to help me check them out. I drove away knowing I made the right choice thanks to Bruce's help. More

Always a great team!!! In for a quick update on my ECU for a recall. Guys were on point and quick to respond. I was in and out in 25 minutes with a wash!! Gabe, Mike M In for a quick update on my ECU for a recall. Guys were on point and quick to respond. I was in and out in 25 minutes with a wash!! Gabe, Mike M and Mike B took great care of me as always!!!!! More

The buying experience was beyond expectation. Friendly, courteous and fast is the words I would use! Thank you for your help. Bruce was the best. courteous and fast is the words I would use! Thank you for your help. Bruce was the best. More

2020 Crosstrek :) It's been one week since I purchased my 2020 Crosstrek at Subaru of Jacksonville, and I still love my decision. I've been a Jacksonville resident sinc It's been one week since I purchased my 2020 Crosstrek at Subaru of Jacksonville, and I still love my decision. I've been a Jacksonville resident since July 2014 (almost 6 years), and I arrived in Florida with my 2011 Subaru Legacy. Based on recommendations from coworkers, I had all my service performed at Subaru of Jacksonville. I feel that the service department is very friendly and knowledgeable, and I always felt like I was getting honest feedback and great service. When the time came to finally sell my 2011 Legacy (I LOVED that car), I knew I wanted to give Subaru of Jacksonville my business. Since my Legacy was almost 9 years old, and the miles were getting up there (~145,000), I decided to finally check out a Crosstrek on a random Sunday afternoon. I have wanted a Crosstrek since probably 2018, and somehow I held out until early 2020. I pulled up to the dealership that afternoon not knowing if I'd actually pull the trigger, but I knew I wouldn't turn down a great deal. Bruce, my salesperson, was very friendly and patient. I asked a lot of questions and wanted to look at a couple of different Crosstreks with slightly different packages. I'm a statistician by trade, so I went in that day having already done quite a bit of research. The ultimate deciding factor would be whether we could strike a fair deal for both parties. I test-drove a Crosstrek (the one I ultimately purchased) while the dealership ran the numbers on my Legacy. Once we returned, Bruce presented me with an offer: sales price of new Crosstrek, trade-in value for my Legacy, and all other taxes and fees. I am not the type of person who enjoys haggling, and I definitely don't like being taken advantage of. I reviewed the offer, pulled out my calculator (well, my iPhone), and thought through the big picture. I made what I believed to be a very reasonable counter-offer, and I was very pleased when it was quickly accepted. Even though I believe the dealership made out better than I did, I am still VERY pleased with the way I was treated and with my new Crosstrek. I had a bottom-line number in mind that would make me happy, and they accepted on the first try. To me, this shows that Subaru of Jacksonville values me as a customer and wanted to make a deal. More

I just purchased my second vehicle in the last two years I just purchased my second vehicle in the last two years from Subaru of Jacksonville. Special thanks to Jerry Johnson in sales! Excellent experience! I just purchased my second vehicle in the last two years from Subaru of Jacksonville. Special thanks to Jerry Johnson in sales! Excellent experience! So grateful! More

Knowledgeable, efficient, and very pleasant staff I went to the dealership with a list of features I wanted in my new car. In the past, sales reps have been too busy to pay attention to it, Dave Bail I went to the dealership with a list of features I wanted in my new car. In the past, sales reps have been too busy to pay attention to it, Dave Bailey ticked off nearly every item and arranged for service to install whatever wasn't on the car they had ready for me. He then explained all the features thoroughly. Everyone I dealt with was first rate. I highly recommend this dealership. dave bailey More

Michael Cohran and the entire staff were a pleasure to work with. Very knowledgeable, he made our car buying experience worth the drive to Jacksonville! work with. Very knowledgeable, he made our car buying experience worth the drive to Jacksonville! More

Bruce really kept things simple, honest and straight forward with me during my time there. He’s really great at his job and takes the time to really understand your needs. I’d recommend seeing him if yo forward with me during my time there. He’s really great at his job and takes the time to really understand your needs. I’d recommend seeing him if you visit! More

Excellent service This was my forth time in for routine service. Each time they seem to set the bar higher. Friendly greeting, speedy service on my car and excellent ad This was my forth time in for routine service. Each time they seem to set the bar higher. Friendly greeting, speedy service on my car and excellent advice on maintenance. Enjoyable experience. More

Mr. Lee Samaha greeted us in the parking lot when me & my husband were just looking for a Crosstrek model. He has just parked a Crosstrek and he encouraged us to see the inside. He was very accommodating and husband were just looking for a Crosstrek model. He has just parked a Crosstrek and he encouraged us to see the inside. He was very accommodating and cordial. He asked my husband few questions and invited us inside to see what he can do to help us. We were not hopeful if we will be approved because I do not have a credit history yet and my husband's credit history is just picking up again. We came back after about an hour and Mr. Lee congratulated my husband & I! He did what was best for us and we were just so happy and excited to bring home my brand new car! Subaru didn't have the color I love but I couldn't be any happier with my White Pearl. Thank you, Mr. Lee for the excellent customer service! More