Subaru of Jacksonville

Great Customer Service Brought my car in for service. I asked if they could do a quick service. They got it immediately. They were so fast and I had no problem! Great ser Brought my car in for service. I asked if they could do a quick service. They got it immediately. They were so fast and I had no problem! Great service. More

For a Stress-Free Buying Experience, Go to THIS place Before going to this dealer, I had read all these reviews. So, I was debating on going to this one that is 2 hours away from my home and the one neare Before going to this dealer, I had read all these reviews. So, I was debating on going to this one that is 2 hours away from my home and the one nearer to me that was 15 mins away. But I went with my research and went to them and I do not regret it one bit. I had gone with family and friends to buy their cars and I know how stressful the process can be. How dealerships are just the worse and all that. And for the most part, that was some of the experience my family/friends have. But definitely not this one. John Pitts in Sales/Leasing was amazing. He was very knowledgeable. I went for a test drive a month back. He respected the fact that I was not ready to buy a vehicle yet. Which is more than I can say of the other dealerships I went to. Even though he knew I was not going to buy a car yet, he took the time to tell me all about the vehicle, the technology, specs, reviews, and even how to set it up to my liking. I really appreciated that. When it came to me actually buying, I had to call/text him for a buyer's order. He was so prompt in his replies and I felt so bad rushing him. When I went to buy the car, he had the car I picked out parked right outside and ready to go. He was so busy and even then, he didn't make me feel rushed. We reviewed all the things we talked about prior. And honestly, I would recommend him to my friends and family. Savanna O'Connor was great. Before deciding to buy a car, I went to their website. I saw their inventory and sent them a message. Savannah was my contact for that.I, unfortunately, missed her calls but I did get her messages and was able to reply back. She made sure I knew that they were aware of my interest without being pushy. Mike McCormack was a huge surprise. Most of the experience I had in the car buying process with friends and family, the finance guy was always the WORST. But he was a breath of fresh air. He did not try to badger me into getting all those extended warranties. I went in, signed some documents, paid my downpayment and we were done. I even remarked to him that it was a 'painless process' and it honestly was. If you are reading this, more often than not you have had a stressful car buying experience. So I highly recommend you go to this place and see what it's like not to be. More

Fast service fast service And friendly service advisor . :)! It was my first time being there . Will definitely come back for my next service . Thank you for h fast service And friendly service advisor . :)! It was my first time being there . Will definitely come back for my next service . Thank you for having cold water :) More

Subaru of Jax - a team approach - Sales & Service I just had an awesome experience purchasing my Subaru Crosstrek @ Subaru of Jacksonville ... from the internet sales dept. ... to sales (Sean) ... to I just had an awesome experience purchasing my Subaru Crosstrek @ Subaru of Jacksonville ... from the internet sales dept. ... to sales (Sean) ... to finance ... to service (Lindsay) to install a couple components ... all within a week ... a great friendly team approach among three different departments! THANK YOU TEAM SUBARU OF JACKSONVILLE!!! More

Awesome Team! I had been conversing with Erin J., regarding a Ford Escape, she took the time to send all the information on the vehicle that I requested. We drove I had been conversing with Erin J., regarding a Ford Escape, she took the time to send all the information on the vehicle that I requested. We drove 1 1/2 to Subaru of Jacksonville to test drive the vehicle, was greeted and taken care of by Nando. We were not haggled or harassed, like we had been by previous dealerships. Everyone was informative and friendly! We were out of there in less than 2 hours, with our Ford Escape. Sorry, but not sorry, I'm a Ford Girl. :) Thank you Subaru of Jax Team! Best Part of it all, they are Dog Friendly! :) More

Excellent service Max was friendly and efficient. Took the car immediately, sought me out when it was finished and explained in detail exactly what and how the work was Max was friendly and efficient. Took the car immediately, sought me out when it was finished and explained in detail exactly what and how the work was done. He even took the time to seek out a salesman to answer some questions I had concerning new vehicles. Guys like Max are worth their weight in gold! More

Great service! I went to this location to have a small recall taken care of. The people here were great! Max and Gabe took great care of me - explaining what I neede I went to this location to have a small recall taken care of. The people here were great! Max and Gabe took great care of me - explaining what I needed and where I could wait. The waiting area is wonderful! Water, coffee, great places to sit! I had added an oil change and the did s free car wash and tire rotation. Everything was great! More

Purchase John was informative, friendly and very efficient. He answered all my questions and got back to me when he said he would. Paperwork mentioned below w John was informative, friendly and very efficient. He answered all my questions and got back to me when he said he would. Paperwork mentioned below was very quick and easy. I look forward to receiving the vehicle. More

Oil change Stopped in for a quick oil change & inspection. They asked if I wanted car washed, I said yes, however when car was returned I sent it back to have f Stopped in for a quick oil change & inspection. They asked if I wanted car washed, I said yes, however when car was returned I sent it back to have foot prints on floor mats removed - this was done without hesitation. However once in route home, I realized the exterior was not washed as requested... bug bodies still decorate the front bumper and windshield. Don't offer if the job can't be done is all I ask. More

Great The dealership has a great place to wait while service is being done. The snacks and drinks are a nice plus. Washing my car is also a great add on. The dealership has a great place to wait while service is being done. The snacks and drinks are a nice plus. Washing my car is also a great add on. More