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Subaru of Jacksonville - Service Center

Jacksonville, FL

4.9
2,073 Reviews

2,073 Reviews of Subaru of Jacksonville - Service Center

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July 14, 2021

Always pleasant and helpful. They go out of their way to let you know that you are a valuable customer. My salesman, Jerry, actually called me when I was waiting for my car to remind me to get the car servi More

by Charles Mock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Mulkey
July 13, 2021

Came in for oul change and was informed that the vehicle was due for 30k maintenance. Went over what would be included and approximate wait time, and given the option to just do oil change. I chose to do th More

by Jturk1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Mulkey
July 13, 2021

Love Subaru of Jacksonville. Have had both of my Subarus serviced here. The staff is polite, considerate, and of course knowledgeable. Danny, my service advisor, was diligent in reserving a car for me, gett More

by JustJulie
Recommend Dealer
Yes
Employees Worked With
Danny Kane Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2021

They do great work. Understands the customer. Very accommodating Very professional They bend over backwards to help you The best automobile experience in my life time. More

by blessman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Kane Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Landry
July 12, 2021

Unfortunately, their Service Dept. people can't be trusted. I have owned 3 Subarus (2 from them) so one would think they would try harder. More

by Whymyname
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Subaru of Jacksonville responded

Thank you for taking our phone call. We are so glad we could find a resolution and we look forward to seeing you for your next service visit.

July 12, 2021

The express service department is fast and customer service was great! I was in and out in less than an hour. Indoor and outdoor seating options. More

by mboss11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2021

Best sales and service staff anywhere. Service staff communication is great. Thanks for taking great care of my 2016 Forester and caring about the customer. More

by BeckyO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce Holmes in Sales
July 10, 2021

Great customer service in both service and sales department! Just purchased my 5th Subaru and my first from SoJax. Jerry Johnson made the experience quick and easy. Truly enjoy the hometown feeling More

by Subaru girl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Parts Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Kane Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Savannah O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ovidio Cirtina
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2021

Mike B always provides professional and friendly service. He is knowledgeable in regard to the Subaru brand and products. Wouldn’t take my Subaru anywhere else for service. More

by Minorc14520
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Berry
July 10, 2021

My husband and I received great service today. We were in and out off there in no time at all. Thank to you service team! More

by VAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Berry
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