Subaru of Kennesaw

Great experience, great customer service. Made sure me and my mom was in and out and well taken care of!!!! I highly recommend this guy this company!!!! Made sure me and my mom was in and out and well taken care of!!!! I highly recommend this guy this company!!!! More

This guy is the BEST to ever do it! !! Very quick and easy process! Call him got my information he said come on and get your ride and I did just that!!! Greatly appreciated his customer !! Very quick and easy process! Call him got my information he said come on and get your ride and I did just that!!! Greatly appreciated his customer service!!! Will be back!! Yall better shop were you are appreciated and treated right and it here at the top Subaru business in the suburbs❗️💙💙💙 More

Everyone was great! Good service and friendly. Thanks to Nathan and the Service Department for taking care of us. Good service and friendly. Thanks to Nathan and the Service Department for taking care of us. More

We did not intend to buy a car upon arrival at Subaru of Kennesaw. We took the long drive from Fayetteville because internet searches showed that they had a good inventory of all models, colors and trims. W Kennesaw. We took the long drive from Fayetteville because internet searches showed that they had a good inventory of all models, colors and trims. We applied for the promotional $50 gift card to reserve a test drive for a Crosstrek. We had never owned a Subaru. We were also planning to leave there and check out the top comparable contenders (Toyota RAV4 & Corolla Cross; Honda CRV). Mr. Nathan Deem gave us a warm, friendly greeting when we walked towards the door. We went into his office, and he asked us what exactly we were looking for (size, colors, specs) and took notes. We are retired, and especially want a car that is safe, economical on gas and has high longevity, because we now keep our cars for 15yrs or more. Nathan got a couple of keys and brought one to the front door. Nathan took some time to explain the basics of driving the car and the technology. We had a great test drive. Nathan then gave us the pricing. It was straightforward, with required government & local fees and taxes. We decided to buy the Crosstrek Sport Trim that we drove. We later decided to add the Subaru Extended Warranty Plan that is fully refundable if it is not used. We feel that it is worthwhile based mainly on the various sensors and computer chips that may malfunction, and the associated very high parts and labor repair costs. In the course of reviewing the buying and financing options and completing the transaction we met Mr. Michael Deem, Nathan’s father who came out of retirement to help work at the Kennesaw dealership. We also met the Sales Manager, the General Manager and a couple of other staff members. My wife was tired at the conclusion of paperwork signing, and she hates long distance driving especially in thick ATL traffic. Nathan immediately offered to have the car delivered to our home at NO charge. Most others charge about a $200 fee for this service. When Nathan delivered our car (with 2 nice gift items for the car) we met his lovely wife, who was driving the trail car in which they drove home. Nathan patiently reviewed the car features and driving basics and technology again. We will also have a video call with a Subaru Tech in a couple of weeks after driving it a bit, for another review and to answer any questions. Together we have owned 22 cars. We are a minority family. We were pleasantly surprised by how welcoming, polite, genuinely friendly, respectful, gracious and accommodating Nathan, Michael, the Senior Management and staff at Kennesaw Subaru treated us. Nathan did not use any high-pressure or bait and switch sales tactics on us. Although Nathan clearly has sales training knowledge regarding preventing and overcoming objections to close the sale, he was not pushy or slick about it. They also gave us options for after-sale customer service and follow-up, including Nathan’s cell phone number. In summary, all of the folks we met and interacted with at Kennesaw Subaru are real, good-hearted people who gave us our very best car buying experience. Therefore, we highly recommend Subaru of Kennesaw if you want to check out or buy a Subaru. The drive to this dealership will prove to be worth your time. The Goldens More

This is our second Subaru purchased from this dealership. Cliff Richardson was our sales representative for both new car purchases. He listened to our needs and features we desired in a new Subaru. Mr. Richa Cliff Richardson was our sales representative for both new car purchases. He listened to our needs and features we desired in a new Subaru. Mr. Richardson was patient and understanding, and we felt he wanted what was truly the best fit for our family. Our experience was excellent and not stressful on any level. We were treated with kindness, and did not feel pressured. Because of our positive experience, we will most definitely recommend Mr. Richardson at Subaru of Kennesaw to others for a new car purchase! More

We are return visitors and doing business with the helpful and knowledgeable John is always a pleasure! helpful and knowledgeable John is always a pleasure! More

Very helpful, kind—only place I’ll go for Subaru service! Love my first Subaru! Love my first Subaru! More

Every person here is focused on customer service and it shows. From purchasing a vehicle through to servicing it later, you’ll enjoy the experience. shows. From purchasing a vehicle through to servicing it later, you’ll enjoy the experience. More

Great car center. Personnel very professional. Absolutely no pushing Would recommend for sure. JENNIFER went about and beyond Personnel very professional. Absolutely no pushing Would recommend for sure. JENNIFER went about and beyond More

John was excellent — which I appreciated, as I was buying a car for the first time in 15 years. He was great at walking me through all of the specs, features, services and tiny specific details that I wouldn a car for the first time in 15 years. He was great at walking me through all of the specs, features, services and tiny specific details that I wouldn't have organically known. I also particularly appreciated his steady, calm approach. Took some of the stress out of an inherently stressful process. Really happy with the entire experience at Subaru of Kennesaw, honestly. Everyone knows a vehicle purchase can be tricky and/or convoluted, but I felt like the team there kept things as transparent and straightforward as one could hope for. Would definitely recommend. More