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Subaru of Kennesaw
Kennesaw, GA
1,423 Reviews
Subaru of Kennesaw, a member of the Troncalli Automotive Group has been dedicated to being the place where "Customers Send Their Friends and Family"® since 1951. As a third-generation, family owned and operated business, we are committed to the communities in which we operate. Subaru of Kennesaw opened its doors on Ernest Barrett Pkwy. in 2008 and we have been expanding to keep up with the growth of the Subaru brand ever since. Our dedication to customer satisfaction has earned us numerous awards throughout the years, but most importantly, the distinction of being one of Subaru's Love Promise Customer & Community Award winners.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
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Showing 1,423 reviews
June 24, 2023
We had a great experience purchasing a used car from John M. The whole process from start to finish was very easy. All of our questions were answered and we got a really good deal. John (Sales), Bill (Financ M. The whole process from start to finish was very easy. All of our questions were answered and we got a really good deal. John (Sales), Bill (Finance) and the dealership have their act together. Would definitely buy from them again. More
by Corbin O'Reilly
June 23, 2023
My first Subaru purchase ("22 BRZ) was fanatic. I had search the whole network for an Automatic BRZ only finding a couple with less than 3500 miles, one on the West Coast the other in Kennesaw Ga. I had search the whole network for an Automatic BRZ only finding a couple with less than 3500 miles, one on the West Coast the other in Kennesaw Ga. I called and talked with a sales person named Stephanie. she sent me numerous photos and a CarFax showing no damage or problems. I advised I'd buy the vehicle and made a deposit to hold the BRZ until the following Monday. Just before we left that day the sales person Stephanie called and advised she had discovered the RFront+RRear mag wheels had been scuffed. She also advised the person that repairs the rims doesn't arrive until Tuesday and asked if I could wait until Wednesday. For a sales person to call to advised me before I left home that they had found the scuffed rims saved me a trip to pick up the BRZ before it was repaired. THAT"S a great sales person. More
by douglas_37343
Employees Worked With
Stephanie
June 18, 2023
I purchased a used vehicle and the process was straightforward and easy. The salesman John M. was very professional and patient with my questions. I am a very satisfied customer. straightforward and easy. The salesman John M. was very professional and patient with my questions. I am a very satisfied customer. More
by srdove
June 14, 2023
My experience with everything was great especially my wonderful sales team, they were truly awesome. wonderful sales team, they were truly awesome. More
by elleinwilliams50
Employees Worked With
June 13, 2023
Travis did so much to make sure I got the car I wanted and he even went on vacation during that time! He explained all of the bells an whistles my car had to offer and even put on the rails that go on top and he even went on vacation during that time! He explained all of the bells an whistles my car had to offer and even put on the rails that go on top of my car! He was so great. I would buy i car from him over and over! More
by caracesaro
Employees Worked With
Travis Holtzclaw
June 07, 2023
First Subaru purchase made easy by Stephanie. Very knowledgeable about the vehicle and helpful to make sure we found exactly the right Outback trim level we wanted. Dealership gave us a very good Very knowledgeable about the vehicle and helpful to make sure we found exactly the right Outback trim level we wanted. Dealership gave us a very good offer on our trade-in vehicle. Impressed with the speed of the paperwork and the digital copies of the transaction on a flash drive to reduce the amount of paper. More
by CAllen
Employees Worked With
June 06, 2023
The receptionist was very pleasant when I arrived. John Melchiore greeted me right away. John is very bright and offered me both lease options and purchase options. He answered my texted speedily an John Melchiore greeted me right away. John is very bright and offered me both lease options and purchase options. He answered my texted speedily and accurately. Highly recommendable. LOVED the experience through and through. Thanks to all........ More
by Dwanr68
June 05, 2023
This was my second Subaru purchased with Ralph Kurland and he is the best. Second to none. He is a great communicator and walks you through the whole process in an easy to understand way. It is no wonde and he is the best. Second to none. He is a great communicator and walks you through the whole process in an easy to understand way. It is no wonder Ralph is Subaru Of Kennesaw's leading salesperson. More
by Steve
June 05, 2023
Gosh. I do want to keep this succinct to be helpful for prospective buyers. For that reason, not ALL issues will be addressed. ***USED BUYERS BEWARE***. If I do want to keep this succinct to be helpful for prospective buyers. For that reason, not ALL issues will be addressed. ***USED BUYERS BEWARE***. If buying ANYTHING from this dealership other than a Subaru, their service department does not have the tech nor do they take it to the respective specialized dealership for even a basic multi-point inspection. While reviewing photos, I saw the 2016 Cayenne I purchased had a damaged headlight. I was told by my salesperson who happened to be the ONLY person in the building with integrity that'd it'd be fixed before sold. After a 4 hour computer glitch had me sitting (traveled from NC to GA to pick up the car) I headed to the hotel. The car was sold with 17 miles of gas, the oil with 28 days of life, a skipped service,TWO non-working headlights (probably not legal and a $12,000 replacement cost), an exhaust failure (due to the broken gas cap - another state inspection fail), and 3 tire valve stem caps missing. Sound organized, thorough, and professional? The service team tried to hide the damage.The service manager had an email reply to me that included something sent to him on accident by another agent I spoke with. The rep. chastised me behind my back for being concerned about the issues and said "that's what the warranty is for". That same rep. over the phone after confirming with him that they do not often take foreign cars on trade-in (Porsche, Audi, etc.) remarked how his tech's do not possess on-site the technology to review these vehicles. When asked if they take them locally to a dealer with the tools to do the review, he stated they didn't. I asked, being apparently more versed in Porsche's than they were... how would they know if anything was wrong with the car? He didn't have an answer. When speaking with the service manager on how they can get away with selling used vehicles without inspections, he stated I could return the vehicle as had they known about all the issues, they'd have "auctioned the vehicle for parts". LOL. I almost had no words (and I already spent $6k at my local Porsche replacing a pair of bad brakes and other safety/compliance items missed by Subaru of Kennesaw). If they HAD inspected the car, they'd have "gone a completely different route with it". I was contributed $2500 to put towards the $12k light replacement. Yay. I even have in writing from the service manager that the repairs will be covered/paid by the dealership. I'd win in small claims court against the fraudulent transaction and conduct. But I do NOT have the time for the dramatics of that. I would love to force them to spend $ on lawyers. I can def. afford to pay for a bit of karmic justice. Maybe in the fall. The entire transaction, from the finance gentleman making multiple document errors and not listening to the amounts I requested be put down, to the utter laziness and low integrity of the entire service department should make ALL buyers weary. More
by dale.akstin
June 01, 2023
I haven’t yet had to pleasure to buy from Colin but his advice with my trade in was indispensable! There was nothing in it for him besides helping me and it gave me the confidence to get a good price f advice with my trade in was indispensable! There was nothing in it for him besides helping me and it gave me the confidence to get a good price for my vehicle. In a day and age when when profit permeates society, it’s refreshing to know someone who is principled and trustworthy. I hope to buy my next car from Colin! More
by michael.sherman.create
Employees Worked With
Colin Blanken
