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Subaru of Kennesaw

Kennesaw, GA

4.9
1,420 Reviews
Subaru of Kennesaw, a member of the Troncalli Automotive Group has been dedicated to being the place where "Customers Send Their Friends and Family"® since 1951. As a third-generation, family owned and operated business, we are committed to the communities in which we operate. Subaru of Kennesaw opened its doors on Ernest Barrett Pkwy. in 2008 and we have been expanding to keep up with the growth of the Subaru brand ever since. Our dedication to customer satisfaction has earned us numerous awards throughout the years, but most importantly, the distinction of being one of Subaru's Love Promise Customer & Community Award winners.
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905 Ernest Barrett Pkwy

Kennesaw, GA

30144

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Showing 1,420 reviews

August 07, 2020

Best experience buying a car all thanks to Ralph! Best salesman ever! He was very nice and had a great sense of humor. He made buying a car the best experience I’ve ever had when dealing with dealerships. More

by sarahrebeccaackerman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Kurland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2020 -

Subaru of Kennesaw responded

Sarah, thank you for your kind review; we are happy to pass along your comments to Ralph! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 27, 2020

Great experience I was very pleased through the whole process. Ralph located to car I was interested, he was very nice and has a great sense of humor. Everyone I had More

by Vicki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Poole Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Kurland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Abad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Quackenbush
Jul 29, 2020 -

Subaru of Kennesaw responded

Vicki, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 24, 2020

There is not another dealership out there that is like Subaru of Kennesaw. They are the friendliest and the most helpful of any dealership we’ve ever been in. Anyone of them are there to help. They explai More

by Childers7706
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Morris Kleinman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2020 -

Subaru of Kennesaw responded

Thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

July 12, 2020

We had a great experience. Our experience in this dealership was excellent overall. Our salesman Jason Quackenbush was excellent. He was very knowledgable and very responsive to More

by coachdanieldossantos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Abad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Quackenbush
Jul 16, 2020 -

Subaru of Kennesaw responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

July 09, 2020

Great first car buying experience! Ralph helped me purchase a great car! He was knowledgeable and took the time to share the car's features/details. He was also extremely responsive. I More

by B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Kurland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Abad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2020 -

Subaru of Kennesaw responded

B, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

July 06, 2020

Waited over two hours for 30 minutes service while wife is bedridden home alone. Made The 3 o’clock appointment but evidently it was not honored. More

by Racraver
Recommend Dealer
No
Employees Worked With
Stephen Barnes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2020 -

Subaru of Kennesaw responded

We sincerely apologize for your experience that prompted this review. I would genuinely appreciate the opportunity to resolve your concerns. Please call me at your earliest convenience so that we can resolve this matter together. Jeremy Sanders Service Manager | Subaru of Kennesaw 770-419-9800 ext. 316

July 03, 2020

Expectations Surpassed Our salesman, Richard King, was very helpful and extremely knowledgeable of the particular Subaru vehicle that we were interested in . ( Forester) W More

by Tmb54
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Deem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard King
Jul 08, 2020 -

Subaru of Kennesaw responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you're ever in need of more help, please let us know!

June 13, 2020

We had the best experience purchasing a car this evening. Our representative, Julio, is an awesome guy who answered our questions and made the process smooth and entertaining. I highly recommend this man and More

by lsilvia6714
Recommend Dealer
Yes
Employees Worked With
Bill Scarbrough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Sanjuan
Jun 16, 2020 -

Subaru of Kennesaw responded

Hi, thank you for taking the time to leave a review for us at Subaru of Kennesaw. We're happy we could meet your expectations! Please let us know if you have any additional questions about services you received and thank you again for choosing Subaru of Kennesaw!

June 12, 2020

They were the most helpful and kind people that I’ve every worked with in buying a car. They could answer all questions with ease. I would recommend them to anyone that is going to buy a car. THANK More

by Soundthehorne
Recommend Dealer
Yes
Employees Worked With
Ralph Kurland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Abad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2020 -

Subaru of Kennesaw responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

June 05, 2020

I was told, when my vehicle was needed to be serviced to just show up, no problem. When I did this I was told snakily why didn’t I make An appointment. More

by Ccp
Recommend Dealer
No
Employees Worked With
Not sure young female
Jul 07, 2020 -

Subaru of Kennesaw responded

We sincerely apologize for the way you felt and what transpired the day of your service. Where I'm confident one of our associates didn't have the intention of coming off in the manner they did, there is still no excuse for one of our customers feeling this way. We believe that our customers deserve to have a positive service experience every time they visit our dealership and hold our staff accountable to treating our customers with respect at ALL times. I would love the opportunity to speak with you more regarding your concerns and work with you to ensure you have a positive experience next time. Please contact me at your earliest convenience. Jeremy Sanders Service Manager | Subaru of Kennesaw 770-419-9800 ext. 316

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