Sutton Ford
Matteson, IL
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday 7:00 AM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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New Car Purchase I was a little disappointed that the 2019 Taurus was so expensive this year, but the Fusion is starting to grow on us. Thank you for your assistance I was a little disappointed that the 2019 Taurus was so expensive this year, but the Fusion is starting to grow on us. Thank you for your assistance. More
It is always great Your service is always great. You have the best customer service staff. Everyone is so helpful all service places should be so attentive and knowledg Your service is always great. You have the best customer service staff. Everyone is so helpful all service places should be so attentive and knowledgeable . More
Air conditioning fix only lasted 2 days Monday June 24, 2019 After spending over $700 to have my air conditioning fixed on my 2016 Explorer, it lasted only 2 days. Once again, warm air blowi Monday June 24, 2019 After spending over $700 to have my air conditioning fixed on my 2016 Explorer, it lasted only 2 days. Once again, warm air blowing out of my vents. I was told I would need to leave my vehicle over night to ensure the air conditioning was fixed, as well as a recall fixed. Since I needed a vehicle that evening, I rented a car from Enterprise. A couple hours later my advisor called and said my vehicle would be ready by 4:00pm. Good thing I rented that other vehicle. Total waste of money. Once the air conditioning issue is resolved, I will not be returning to Sutton Ford for any service. More
Excellent Customer Service Ron was pleasant and easy to relate to what I needed and what I wanted. I didn’t set long and my transaction was fast. Ron was pleasant and easy to relate to what I needed and what I wanted. I didn’t set long and my transaction was fast. More
Professional Care Friendly, Professional quality service. Excellent customer service throughout the building. Quality work performed at reasonable prices. Would reccome Friendly, Professional quality service. Excellent customer service throughout the building. Quality work performed at reasonable prices. Would reccomend Sutton Ford Service Center for any repairs. More
Very attentive to our personal thoughts and needs In a car.r Lester Parker is the main reason for the top rating. He is very good at the job of making any problems are worked out to satisfying results. Arranging Lester Parker is the main reason for the top rating. He is very good at the job of making any problems are worked out to satisfying results. Arranging to get our car from another dealer. Keeping the payment doable. More
Good service Great service all around. Thank you very much for your help in completing the lease on the Ford Escape. We appreciate your attention. Thank you Great service all around. Thank you very much for your help in completing the lease on the Ford Escape. We appreciate your attention. Thank you More
New Car Purchase I really like the Lincoln MKC but the sales experience was not great and the followup is poor as well. Still waiting for my registration after 2 week I really like the Lincoln MKC but the sales experience was not great and the followup is poor as well. Still waiting for my registration after 2 weeks. More
Nice job I arrived a little before 7 a.m. and was about 5th in line for an oil change. The service was friendly and quick. The free car wash is a appreciated. I arrived a little before 7 a.m. and was about 5th in line for an oil change. The service was friendly and quick. The free car wash is a appreciated. More
Costumer service They were nice with me until i purchased my car. Sales center and service center were rude. They dont care unless youre spending your money They were nice with me until i purchased my car. Sales center and service center were rude. They dont care unless youre spending your money More